Contextual help
First Claim
Patent Images
1. A method of providing contextual help for a computing device, the method comprising:
- receiving, at the computing device, a set of contextual help notifications for presentation to a user, wherein each help notification is associated withA) one or more show-trigger conditions which, when satisfied, indicate that the help notification should be presented on a user interface of the computing device, andB) a withdraw-trigger condition which, when satisfied, indicates that the help notification should be disabled such that the help notification is not eligible for presentation on the user interface;
monitoring the computing device for show-trigger conditions and withdraw-trigger conditions;
prior to presenting a first help notification to the user, determining that the withdraw-trigger condition for the first help notification is satisfied;
upon the determination that the withdraw-trigger condition is satisfied, disabling the first help notification such that the first help notification is not eligible for presentation on the user interface.
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Abstract
Contextual help is provided in an unobtrusive manner. The optimum point in time for displaying a help notification is determined by triggers associated with each help notification. The triggers may take into account various factors, such as the action currently being performed by the user, whether the tip has been presented to the user before, the user'"'"'s past experience with the feature, and so forth.
26 Citations
20 Claims
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1. A method of providing contextual help for a computing device, the method comprising:
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receiving, at the computing device, a set of contextual help notifications for presentation to a user, wherein each help notification is associated with A) one or more show-trigger conditions which, when satisfied, indicate that the help notification should be presented on a user interface of the computing device, and B) a withdraw-trigger condition which, when satisfied, indicates that the help notification should be disabled such that the help notification is not eligible for presentation on the user interface; monitoring the computing device for show-trigger conditions and withdraw-trigger conditions; prior to presenting a first help notification to the user, determining that the withdraw-trigger condition for the first help notification is satisfied; upon the determination that the withdraw-trigger condition is satisfied, disabling the first help notification such that the first help notification is not eligible for presentation on the user interface. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method of providing contextual help for a computing device, the method comprising:
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at a server, accessing a database that stores help notifications for providing the contextual help, wherein each help notification is associated with A) one or more show triggers which, when satisfied, indicate that the help notification should be presented to the user, and B) a withdraw trigger which, when satisfied, indicates that the help notification should be disabled such that the help notification is not eligible for presentation to the user; communicating to a first user device and a second user device one or more of the help notifications for presentation to a user, wherein the user is associated with both the first user device and the second user device; receiving a notification from the first user device that the withdraw trigger for a first help notification is satisfied on the first user device; and based on receiving the notification from the first user device, sending a notification to the second user device that the withdraw trigger for the first help notification is satisfied. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A system for providing contextual help for a computing device, the method comprising:
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a database configured to store help notifications for providing the contextual help, wherein the help notifications are organized into campaigns, wherein each campaign is directed toward a respective audience of users, and wherein each help notification is associated with A) a respective set of one or more show triggers which, when satisfied, indicate that the help notification should be presented to the user, and B) a withdraw trigger which, when satisfied, indicates that the help notification should be disabled such that the help notification is removed from future consideration for presentation to the user; and a server device configured to A) communicate to a first user device and a second user device one or more of the help notifications for presentation to a user, wherein the user is associated with both the first user device and the second user device, and B) receive a notification from the first user device that the withdraw trigger for a first help notification is satisfied on the first user device, and C) based on having received the notification from the first user device, send a notification to the second user device that the withdraw trigger for the first help notification is satisfied. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification