Systems and methods for real-time service assurance
First Claim
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1. A first system, comprising:
- a processor; and
a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising;
facilitating generation of an interface between a device and an application for the device, wherein the interface is configured to create the application;
managing the application via a control plane that enforces a service policy for management of the application; and
based on a business rule, invoking an automated action to resolve a problem determined to be associated with the application, wherein the automated action comprises a notification of service level agreement management billing of a second system that is tiered according to a business impact assessment resulting from an analysis of a revenue impact of the problem.
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Abstract
A system and methods for providing service assurance using real-time monitoring, management and maintenance capabilities to provide customers and vendors with information related to the state of the service. The service assurance domain implements end-to-end functionality with a level of granularity sufficient to diagnose issues to the device and call/session level.
41 Citations
20 Claims
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1. A first system, comprising:
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a processor; and a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising; facilitating generation of an interface between a device and an application for the device, wherein the interface is configured to create the application; managing the application via a control plane that enforces a service policy for management of the application; and based on a business rule, invoking an automated action to resolve a problem determined to be associated with the application, wherein the automated action comprises a notification of service level agreement management billing of a second system that is tiered according to a business impact assessment resulting from an analysis of a revenue impact of the problem. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method, comprising:
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managing, by a first device comprising a processor, an application for a second device, wherein the managing is via a control plane that enforces a service policy for management of the application; and based on a business rule, invoking, by the first device, an automated action to resolve a problem determined to be associated with the application, wherein the automated action comprises a notification of service level agreement management billing of a system that is tiered according to a business impact assessment resulting from an analysis of a revenue impact of the problem. - View Dependent Claims (13, 14, 15, 16, 17)
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18. A non-transitory machine-readable storage medium, comprising executable instructions that, when executed by a processor, facilitate performance of operations, comprising:
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facilitating generation of an interface between a device and an application for the device, wherein the interface is configured to create the application; managing the application based on a service policy for management of the application; and based on a business rule, invoking an automated action to resolve a problem determined to be associated with the application, wherein the automated action comprises a notification of service level agreement management billing that is tiered according to a business impact assessment resulting from an analysis of a revenue impact of the problem. - View Dependent Claims (19, 20)
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Specification