Voice to text conversion during active call including voice

• US 9,736,298 B2
• Filed: 09/23/2014
• Issued: 08/15/2017
• Est. Priority Date: 09/23/2014
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Lam, Andrew Wahlon, Coglon, Jason
• Primary Examiner(s): Beharry, Noel
• Assistant Examiner(s): Zhang, Ruihua
• Application Number:
  US14/493,727
• Publication Number:
  US 20160088150A1
• Time in Patent Office: 1,057 Days
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks

Abstract

Voice to text (VTT) call transcription technologies are provided. At least one server receives a request from a mobile device to initiate a transcription of voice communication of a call between the mobile device and another device. The server, responsive to the request, establishes a bridged communication session between the server, the mobile device, the other device and a VTT system. The bridged communication session includes the voice communication of the call that is exchanged between the mobile device and the other device. The VTT system converts the voice communication of the call in the bridged communication session to a text transcription. The VTT system sends the text transcription of the voice communication of the call, for example, to the first mobile device.

Claims

1. A method, comprising:

receiving, by at least one server device through a wireless communication network, a request from a mobile device to initiate a transcription of a voice communication of a call between the mobile device and a device;

establishing, by the at least one server device through the wireless communication network and based on the request, a transcription session between the mobile device and a voice to text (VTT) system prior to establishing a bridged communication session;

placing, by the at least one server device, the transcription session on hold during establishment of the bridged communication session between the at least one server device, the mobile device, the device, and the VTT system;

establishing, by the at least one server device and after placing the transcription session on hold, the bridged communication session, where the bridged communication session includes the call between the mobile device and the device; and

sending, by the at least one server device through the wireless communication network, a notification message to the mobile device when the VTT system has joined the bridged communication session, where the notification message causes the mobile device to terminate the hold placed on the transcription session, and

where the VTT system converts the voice communication of the call to a text transcription upon termination of the hold placed on the transcription session, and the VTT system sends the text transcription to the mobile device.

2. The method of claim 1, wherein the text transcription is sent to the mobile device via at least one of a short messaging service, an enhanced messaging service, a multimedia messaging service or a hypertext transfer protocol (HTTP)-based service.

3. The method of claim 1, wherein the call is associated with a call session between the mobile device and the device established prior to the request to initiate the transcription,

the call session being terminated when the bridged communication session is established.

4. The method of claim 1, further comprising:

receiving, by the at least one server device, a message from the mobile device to initiate the call between the mobile device and the device,

the message including the request to initiate the transcription, and

the bridged communication session being established based on the request to initiate the transcription.

5. The method of claim 4, wherein the request to initiate the transcription is included without user input in the message to initiate the call, based on at least one of:

information associated with a user of the device,

a type of phone number being called,

a predetermined time period,

a predetermined day, or

a location of the mobile device.

6. The method of claim 1, further comprising:

receiving, by the at least one server device, a message from the device to initiate the call between the mobile device and the device;

sending, by the at least one server device, a call request to the mobile device to join the call, based on the message to initiate the call; and

receiving, by the at least one server device, the request from the mobile device to initiate the transcription based on the call request.

7. The method of claim 1, further comprising:

receiving, by the at least one server device, a request from the mobile device to terminate the bridged communication session between the mobile device, the device, and the VTT system; and

sending, by the at least one server device, to the mobile device, the device, and the VTT system, an instruction to terminate the bridged communication session based on the request to terminate the bridged communication session.

8. The method of claim 1, further comprising:

receiving, by the at least one server device, a request from the mobile device or the device to terminate the text transcription of the call;

sending, by the at least one server device, to the VTT system, an instruction to terminate the bridged communication session with the VTT system, based on the request to terminate the text transcription of the call; and

maintaining the call between the mobile device and the device via the bridged communication session.

9. A server device, comprising:

a memory to store instructions; and

one or more processors, to execute the instructions in the memory, to;

receive, through a wireless communication network, a request from a mobile device to initiate a transcription of a voice communication of a call between the mobile device and a device,

establish, based on the request and through the wireless communication network, a transcription session between the mobile device and a voice to text (VTT) system prior to establishing a bridged communication session;

place the transcription session on hold during establishment of the bridged communication session between the server device, the mobile device, the device, and the VTT system;

establish, after placing the transcription session on hold, the bridged communication session, where the bridged communication session includes the call between the mobile device and the device; and

send, through the wireless communication network, a notification message to the mobile device when the VTT system has joined the bridged communication session, where the notification message causes the mobile device to terminate the hold placed on the transcription session, and

where the VTT system converts the voice communication of the call to a text transcription upon termination of the hold placed on the transcription session, and the VTT system sends the text transcription to the mobile device.

10. The server device of claim 9, wherein the one or more processors are further to:

receive, from the mobile device, a message to initiate the call between the mobile device and the device,

the message including the request to initiate the transcription, and

the bridged communication session being established based on the request to initiate the transcription.

11. The server device of claim 10, wherein the request to initiate the transcription is automatically included in the message to initiate the call based on at least one of:

information associated with a user of the device,

a type of phone number being called,

a predetermined time period,

a predetermined day, or

a location of the mobile device.

12. The server device of claim 9, wherein the one or more processors are further to:

receive, from the device, a message to initiate the call between the mobile device and the device;

send a call request to the mobile device to join the call, based on the message to initiate the call; and

receive, from the mobile device, the request to initiate the transcription based on the call request.

13. The server device of claim 9, wherein the one or more processors are further to:

receive, from the mobile device or the device, a request to terminate the bridged communication session; and

send, to the mobile device, the device, and the VTT system, an instruction to terminate the bridged communication session based on the request to terminate the bridged communication session.

14. The server device of claim 9, wherein mobile device provides the text transcription for display.

15. A non-transitory computer readable medium that stores instructions, the instructions comprising:

one or more instructions that, when executed by one or more processors of a server device, cause the one or more processors to;

receive, through a wireless communication network, a request from a mobile device to initiate a transcription of a voice communication of a call between the mobile device and a device;

establish, based on the request and through the wireless communication network, a transcription session between the mobile device and a voice to text (VTT) system prior to establishing a bridged communication session;

place the transcription session on hold during establishment of the bridged communication session between the server device, the mobile device, the device, and the VTT system;

establish, after placing the transcription session on hold, the bridged communication session, where the bridged communication session includes the call between the mobile device and the device; and

send, through the wireless communication network, a notification message to the mobile device when the VTT system has joined the bridged communication session, where the notification message causes the mobile device to terminate the hold placed on the transcription session, and

where the VTT system converts the voice communication of the call to a text transcription upon termination of the hold placed on the transcription session, and the VTT system sends the text transcription to the mobile device.

16. The non-transitory computer readable medium of claim 15, wherein the instructions further comprise:

one or more instructions that, when executed by the one or more processors, cause the one or more processors to;

receive, from the mobile device, a message to initiate the call between the mobile device and the device,

the message including the request to initiate the transcription, and

the bridged communication session being established based on the request to initiate the transcription.

17. The non-transitory computer readable medium of claim 15, wherein the call is associated with a call session between the mobile device and the device established prior to the request to initiate the transcription,

the call session being terminated when the bridged communication session is established.

18. The non-transitory computer readable medium of claim 15, wherein the instructions further comprise:

one or more instructions that, when executed by the one or more processors, cause the one or more processors to;

receive, from the mobile device or the device, a request to terminate the text transcription of the call;

send, to the VTT system, an instruction to terminate the bridged communication session with the VTT system based on the request to terminate the text transcription of the call; and

maintain the call between the mobile device and the device via the bridged communication session.

19. The non-transitory computer readable medium of claim 15, where the mobile device provides the text transcription for display.

20. The non-transitory computer readable medium of claim 15, where the text transcription is sent to the mobile device via one of:

a short messaging service,

an enhanced messaging service,

a multimedia messaging service, or

a hypertext transfer protocol (HTTP)-based service,

establishing, by the at least one server device and after placing the transcription session on hold, the bridged communication session, where the bridged communication session includes the call between the mobile device and the device; and

sending, by the at least one server device through the wireless communication network, a notification message to the mobile device when the VTT system has joined the bridged communication session, where the notification message causes the mobile device to terminate the hold placed on the transcription session, and

where the VTT system converts the voice communication of the call to a text transcription upon termination of the hold placed on the transcription session, and the VTT system sends the text transcription to the mobile device.