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Emergency 9-1-1 portal and application

  • US 9,736,302 B2
  • Filed: 09/02/2016
  • Issued: 08/15/2017
  • Est. Priority Date: 09/10/2012
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), the CAP system configured to;

    receive a possible abandoned call for an emergency event;

    monitor the possible abandoned call for a first automated monitoring period;

    determine whether the possible abandoned call includes an audible voice;

    determine whether the possible abandoned call is associated with a text message;

    initiate a re-bid including at least one of a call back and a text message response in response to the possible abandoned call being from an activated phone number and not a landline according to an Automatic Number Identification (ANI) database; and

    selectively route the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM) according to at least one of the audible voice determination and the text message determination.

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