Emergency 9-1-1 portal and application
First Claim
1. A system, comprising:
- a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), the CAP system configured to;
receive a possible abandoned call for an emergency event;
monitor the possible abandoned call for a first automated monitoring period;
determine whether the possible abandoned call includes an audible voice;
determine whether the possible abandoned call is associated with a text message;
initiate a re-bid including at least one of a call back and a text message response in response to the possible abandoned call being from an activated phone number and not a landline according to an Automatic Number Identification (ANI) database; and
selectively route the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM) according to at least one of the audible voice determination and the text message determination.
1 Assignment
0 Petitions
Accused Products
Abstract
A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.
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Citations
20 Claims
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1. A system, comprising:
a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), the CAP system configured to; receive a possible abandoned call for an emergency event; monitor the possible abandoned call for a first automated monitoring period; determine whether the possible abandoned call includes an audible voice; determine whether the possible abandoned call is associated with a text message; initiate a re-bid including at least one of a call back and a text message response in response to the possible abandoned call being from an activated phone number and not a landline according to an Automatic Number Identification (ANI) database; and selectively route the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM) according to at least one of the audible voice determination and the text message determination. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method comprising:
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receiving, by a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), a possible abandoned call for an emergency event; monitoring, by the CAP system, the possible abandoned call for a first automated monitoring period; determining, by the CAP system, whether the possible abandoned call includes an audible voice; determining, by the CAP system, whether the possible abandoned call is associated with a text message; initiating a re-bid including at least one of a call back and a text message response in response to the possible abandoned call being from an activated phone number and not a landline according to an Automatic Number Identification (ANI) database; and selectively routing, by the CAP system, the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM) according to at least one of the audible voice determination and the text message determination. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A non-transitory computer readable medium storing instructions that are executable to provide operations comprising:
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receive, by a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a customer premises equipment (CPE), and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), a possible abandoned call for an emergency event; monitor, by the CAP system, the possible abandoned call for a first automated monitoring period; determine, by the CAP system, whether the possible abandoned call includes an audible voice; determine, by the CAP system, whether the possible abandoned call is associated with a text message; initiate a re-bid including at least one of a call back and a text message response in response to the possible abandoned call being from an activated phone number and not a landline according to an Automatic Number Identification (ANI) database; and selectively route, by the CAP system, the possible abandoned call to at least one of the computer aided dispatch (CAD) system, the customer premises equipment (CPE), and the computer aided event module (CAEM) according to at least one of the audible voice determination and the text message determination.
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Specification