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Real-time transcription and interaction with a caller based on the transcription

  • US 9,736,309 B1
  • Filed: 08/19/2016
  • Issued: 08/15/2017
  • Est. Priority Date: 08/19/2016
  • Status: Expired due to Fees
First Claim
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1. A method of communicating with a calling party using artificial intelligence when receiving a telephone call, comprising the steps of:

  • receiving a phone call at a first network node from a calling party;

    based on speech recognition of audio received from said calling party, creating a transcription of said audio received from said calling party;

    transmitting audio output of at least one of;

    audio based on text to speech synthesis; and

    pre-recorded audio to said calling party of said telephone call;

    said audio output comprising responses based on said speech recognition; and

    while creating said transcription of at least some of said audio of said incoming telephone call, sending said transcription to a bidirectional transceiver at a second network node in real-time, wherein sending said transcription to said bidirectional transceiver causes a plurality of selectable elements to be exhibited on said bidirectional transceiver, wherein said selectable elements are based on preceding conversations between said calling party and said artificial intelligence;

    wherein the artificial intelligence communicates with the calling party automatically and independently unless overridden by instructions from the bidirectional transceiver.

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