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Rich media interactive voice response

  • US 9,736,311 B1
  • Filed: 04/29/2016
  • Issued: 08/15/2017
  • Est. Priority Date: 04/29/2016
  • Status: Active Grant
First Claim
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1. A method for incorporating an interactive voice response system with a voice mail system, the method comprising:

  • receiving a voicemail message generated by a sender for transmission to a recipient;

    associating one or more interactive voice response system commands with the received voicemail message, each command corresponds to one or more rich media content files, wherein the rich media content files include at least one of hyperlinks, video files, text-based documents, spreadsheets, and PDFs, and wherein the one or more interactive voice response system commands and the one or more rich media content files are generated by the sender;

    storing the received voice mail message, associated interactive voice response system commands, and corresponding rich media content files in memory, wherein the memory is associated with a voice mail system; and

    generating an interactive voice response menu by a recipient device of the recipient based on detection of the interactive voice response system commands, wherein the generated menu is displayed on a screen of the recipient device when the recipient accesses the voicemail message, and wherein selection of one of the commands by the recipient instructs the voice mail system to transmit the corresponding rich media content file to the recipient.

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