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Systems and processes to manage multiple modes of communication

  • US 9,736,664 B2
  • Filed: 10/26/2015
  • Issued: 08/15/2017
  • Est. Priority Date: 12/08/2003
  • Status: Active Grant
First Claim
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1. An article for managing communication of a user, in view of a person trying to electronically convey a message to a device of the user without the need to know contact information of the device of the user, the article comprising:

  • a non-transitory computer readable storage medium comprising a plurality of instructions, when executed by a server, result in the server;

    receiving the message from a device of the person;

    identifying an identity of the person trying to electronically convey the message; and

    setting a process to electronically convey the message from the device of the person to the device of the user through the contact information of the device of the user, using one or more rules, based on at least a current status associated with the user, a preference of the user, and an access priority associated with the person,wherein the at least one non-transitory computer readable storage medium comprises instructions, when executed, result in determining whether the user is available to receive the message, and sending information to the device of the person as to the availability of the user to receive the message, andwherein even when the process involves transmitting the message to the device of the user through the contact information of the device of the user, the contact information of the device of the user is not provided to the device of the person to prevent the person from contacting the device of the user using the contact information, without via the server.

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