System and method for internet-based customer check-in

• US 9,741,064 B2
• Filed: 10/30/2015
• Issued: 08/22/2017
• Est. Priority Date: 08/20/2007
• Status: Active Grant

• Current Assignee: Peter M. Kaiser
• Original Assignee: Peter M. Kaiser
• Inventors: Kaiser, Peter M.
• Primary Examiner(s): ZURITA, JAMES H
• Application Number:
  US14/927,787
• Publication Number:
  US 20160048894A1
• Time in Patent Office: 662 Days
• Field of Search: 705 261, 705 271
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

An internet-based system and method allows customers to remotely check-in to a wait list for a no-appointment first listed-first served business. A location associated with a customer is received and an interactive map displays multiple icons with each icon corresponding to a location of the business. A dynamically updated estimated wait time for the wait list at each business location is displayed. A customer selection of a location at which to receive a service from the business is received by a selection of the icon representing the business and the customer is added to the wait list at the location.

Claims

1. A method of providing a graphical user interface for a network-connected computer system that facilitates interactive internet-based customer check-in for customers desiring one of a plurality of different types of services from a no-appointment, first listed-first served business having a plurality of service locations, the method comprising:

providing a network-based graphical user interface associated with a business having a plurality of geographically disparate service locations, each service location of the business being a no appointment, first listed-first served location providing a plurality of different types of services having no appointed times to customers in temporal order of the customers being placed on an individual site-specific waiting list for the service location;

continuously updating a plurality of wait time values using historical data related to performance of services at the service location, the historical data including a separate amount of service time for each of a plurality of specific employees at the service location for each of the plurality of services provided in the past, each wait time value corresponding to one of the site-specific waiting lists, and each wait time value representing an estimated wait time for a service at the service location of the business associated with that site-specific waiting list;

receiving an indication of a location associated with a remote customer display;

causing the network-based graphical user interface to display, on the remote customer display, an interactive map including the location associated with the remote customer display, the interactive map including multiple user-selectable objects with each object representing one of the geographically disparate service locations of the business and positioned at a position on the map corresponding to the represented service location;

causing the network-based graphical user interface to display, on the remote customer display, the wait time value corresponding to each of the geographically disparate service locations represented by at least some of the plurality of user-selectable objects each wait time value displayed being a shortest time as between each of the specific employees at a service location to complete the services each of said specific employees is currently performing as determined by subtracting an actual time elapsed since beginning the task each of said specific employees is currently performing from that employee'"'"'s wait time value for the task currently being performed;

receiving, via the network-based graphical user interface, a customer request submitted through the remote customer display to place the customer on the individual site-specific waiting list associated with a selected service location, the customer request being generated in response to the customer selecting the user-selectable object on the interactive map representing the selected service location; and

in response to the customer request, electronically transmitting information regarding the customer request to the selected service location represented by the selected object, such that the site-specific waiting list at the selected service location is updated to represent placement of the customer in that waiting list.

2. The method of claim 1, wherein causing the network-based graphical user interface to display, on the remote customer display, the wait time value corresponding to each of the geographically disparate service locations represented by at least some of the plurality of user-selectable objects includes causing each wait time value to display on the user-selectable object of the represented service location.

3. The method of claim 1, wherein each wait time value is updated in real-time on the network-based graphical user interface.

4. The method of claim 1, wherein causing the network-based graphical user interface to display, on the remote customer display, an interactive map includes causing the graphical user interface to display user-selectable objects corresponding to a plurality of service locations of only a single business.

5. The method of claim 1, wherein the site-specific waiting list at the selected service location is updated to represent placement of the customer in that waiting list before the customer receives confirmation of being placed on the waiting list.

6. A method of providing a graphical user interface for a network-connected computer system that facilitates interactive internet-based customer check-in for customers desiring one of a plurality of different types of services from a no-appointment, first listed-first served business having a plurality of service locations, the method comprising:

providing a network-based graphical user interface associated with a business;

continuously updating an estimated wait time for a waiting list for each of a plurality of service locations of the business, each service location providing a plurality of different types of services, the wait time for each of the plurality of service locations determined by using historical data related to performance of each of the services at a respective service location, the historical data including a separate amount of service time for each of a plurality of specific employees at the respective service location for each of the plurality of services provided in the past;

receiving an indication of a location associated with a remote customer display;

causing the network-based graphical user interface to display an interactive map on the remote customer display, the interactive map displaying the location associated with the remote customer display and a user-selectable object corresponding to at least some of the plurality of service locations of the business in geographic proximity to each other;

causing the network-based graphical user interface to display on the interactive map the estimated wait time for the waiting list for each of the plurality of service locations having a user-selectable object displayed on the interactive map, the wait time value displayed for each respective service location being a shortest time as between each of the specific employees at a service location to complete the task each of said specific employees is currently performing as determined by subtracting an actual time elapsed since beginning the task each of said specific employees is currently performing from that employee'"'"'s service time for the task currently being performed;

receiving through the network-based graphical user interface a customer selection of one of the user-selectable objects on the interactive map; and

electronically transmitting information regarding the customer selection to the service location corresponding to the selected user-selectable object such that the waiting list at the service location is updated to represent placement of the customer on the waiting list of the service location.

7. The method of claim 6, wherein causing the network-based graphical user interface to display on the interactive map the estimated wait time for the waiting list for each of the plurality of service locations having a user-selectable object displayed on the interactive map includes causing each estimated wait time to display on the user-selectable object of the corresponding service location.

8. The method of claim 6, where each estimated waiting time is updated in real-time on the network-based graphical user interface.

9. The method of claim 6, wherein causing the network-based graphical user interface to display an interactive map on the remote customer display includes causing the graphical user interface to display user-selectable objects corresponding to a plurality of service locations of only a single business.

10. The method of claim 6, wherein the waiting list at the service location corresponding to the selected user-selectable object is updated to represent placement of the customer on the waiting list before the customer receives confirmation of being placed on the waiting list.

11. A method of providing a graphical user interface for a network-connected computer system that facilitates interactive internet-based customer check-in for customers desiring one of a plurality of services from a no-appointment, first listed-first served business having a plurality of service locations, the method comprising:

providing an internet-based interface associated with a business having a plurality of geographically disparate service locations, each service location providing a plurality of different types of services;

receiving a location associated with a customer via the internet-based interface;

displaying to the customer on the internet-based interface an interactive map showing the location associated with the customer and a plurality of icons, each icon representing one of the plurality of geographically disparate service locations of the business and positioned at a position on the map corresponding to a location of the corresponding service location;

displaying an estimated wait time on the interactive map for at least some of the service locations, each wait time based on a no-appointment, first listed-first-served waiting list at each displayed location, each estimated wait time for each of the plurality of service locations determined by using historical data related to performance of each of the types of services at a respective service location, the historical data including a separate amount of service time for each of a plurality of specific employees at the respective service location for each of the plurality of services provided in the past, and the estimated wait time displayed for each respective service location being a shortest time as between each of the specific employees at a service location to complete the task each of said specific employees is currently performing as determined by subtracting the actual time elapsed since beginning the task each of said specific employees is currently performing from that employee'"'"'s service time for the task currently being performed;

receiving a customer selection of one of the icons on the interactive map;

transferring information about the customer to the service location corresponding to the selected icon; and

causing the customer to be placed on the waiting list inside a physical location of the service location corresponding to the selected icon.

12. The method of claim 11, wherein displaying an estimated wait time on the interactive map for at least some of the service locations includes displaying each estimated wait time on the icon of the corresponding service location.

13. The method of claim 11, wherein displaying to the customer on the internet-based interface an interactive map showing the location associated with the customer and a plurality of icons includes displaying icons corresponding to a plurality of service locations of only a single business.

14. The method of claim 11, wherein causing the customer to be placed on the waiting list inside a physical location of the service location corresponding to the selected icon causes the customer to be placed on the waiting list before the customer receives confirmation of being placed on the waiting list.