System and method for enhancing speech recognition accuracy using weighted grammars based on user profile including demographic, account, time and date information
First Claim
1. A method comprising:
- identifying, via a processor, a first segment of a dialog turn associated with soliciting a first probable user response as part of a dialog with a dialog system;
identifying, via the processor, a second segment of the dialog turn associated with soliciting a second probable user response, wherein the first segment and the second segment are further identified based on a first timing of the first probable user response and a second timing of the second probable user response;
activating a first weighted grammar for the first segment of the dialog to process speech received during the first segment, to yield a first activated weighted grammar, wherein the first weighted grammar is weighted based on a user profile which consists of information about a number called from, demographic information, account information, a time of day, and a date;
activating a second weighted grammar for the second segment of the dialog to process speech received during the second segment, to yield a second activated weighted grammar;
recognizing user speech received during the first segment of the dialog using the first activated weighted grammar; and
recognizing user speech received during the second segment of the dialog using the second activated weighted grammar.
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Abstract
Disclosed herein are systems, computer-implemented methods, and computer-readable media for enhancing speech recognition accuracy. The method includes dividing a system dialog turn into segments based on timing of probable user responses, generating a weighted grammar for each segment, exclusively activating the weighted grammar generated for a current segment of the dialog turn during the current segment of the dialog turn, and recognizing user speech received during the current segment using the activated weighted grammar generated for the current segment. The method can further include assigning probability to the weighted grammar based on historical user responses and activating each weighted grammar is based on the assigned probability. Weighted grammars can be generated based on a user profile. A weighted grammar can be generated for two or more segments. The weighted grammar is weighted based on a user profile which consists of information about a number called from, demographic information, account information, a time of day, and a date. Exclusively activating each weighted grammar can include a transition period blending the previously activated grammar and the grammar to be activated.
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Citations
15 Claims
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1. A method comprising:
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identifying, via a processor, a first segment of a dialog turn associated with soliciting a first probable user response as part of a dialog with a dialog system; identifying, via the processor, a second segment of the dialog turn associated with soliciting a second probable user response, wherein the first segment and the second segment are further identified based on a first timing of the first probable user response and a second timing of the second probable user response; activating a first weighted grammar for the first segment of the dialog to process speech received during the first segment, to yield a first activated weighted grammar, wherein the first weighted grammar is weighted based on a user profile which consists of information about a number called from, demographic information, account information, a time of day, and a date; activating a second weighted grammar for the second segment of the dialog to process speech received during the second segment, to yield a second activated weighted grammar; recognizing user speech received during the first segment of the dialog using the first activated weighted grammar; and recognizing user speech received during the second segment of the dialog using the second activated weighted grammar. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system comprising:
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a processor; and a computer-readable storage medium having instructions stored which, when executed on the processor, cause the processor to perform operations comprising; identifying, via a processor, a first segment of a dialog turn associated with soliciting a first probable user response as part of a dialog with a dialog system; identifying, via the processor, a second segment of the dialog turn associated with soliciting a second probable user response, wherein the first segment and the second segment of the dialog turn are further identified based on a first timing of the first probable user response and a second timing of the second probable user response; activating a first weighted grammar for the first segment of the dialog for processing speech received during the first segment, to yield a first activated weighted grammar, wherein the first weighted grammar is weighted based on a user profile which consists of information about a number called from, demographic information, account information, a time of day, and a date; activating a second weighted grammar for the second segment of the dialog for processing speech received during the second segment, to yield a second activated weighted grammar; recognizing user speech received during the first segment of the dialog using the first activated weighted grammar; and recognizing user speech received during the second segment of the dialog using the second activated weighted grammar. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A computer-readable storage device having instructions stored which, when executed on a computing device, cause the computing device to perform operations comprising:
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identifying, via a processor, a first segment of a dialog turn associated with soliciting a first probable user response as part of a dialog with a dialog system; identifying, via the processor, a second segment of the dialog turn associated with soliciting a second probable user response, wherein the first segment and the second segment are further identified based on a first timing of the first probable user response and a second timing of the second probable user response; activating a first weighted grammar for the first segment of the dialog for processing speech received during the first segment, to yield a first activated weighted grammar, wherein the first weighted grammar is weighted based on a user profile which consists of information about a number called from, demographic information, account information, a time of day, and a date; activating a second weighted grammar for the second segment of the dialog for processing speech received during the second segment, to yield a second activated weighted grammar; recognizing user speech received during the first segment of the dialog using the first activated weighted grammar; and recognizing user speech received during the second segment of the dialog using the second activated weighted grammar. - View Dependent Claims (14, 15)
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Specification