Communication systems and related methods for notifying devices having a plurality of unique identifiers about missed communications

• US 9,742,711 B2
• Filed: 04/03/2015
• Issued: 08/22/2017
• Est. Priority Date: 03/15/2013
• Status: Active Grant

• Current Assignee: Sorenson Ip Holdings, LLC
• Original Assignee: Sorenson Ip Holdings, LLC
• Inventors: Parent, Jesse Leigh, Walker, III, Merle Lamar, Shields, Richard
• Primary Examiner(s): Bezuayehu, Solomon
• Application Number:
  US14/678,809
• Publication Number:
  US 20150215251A1
• Time in Patent Office: 872 Days
• Field of Search: 379 8801- 8819
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G09B 21/009 Teaching or communicating with deaf persons G09B21/04 takes precedence; deaf and dumb persons G09B21/00
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages

Abstract

Apparatuses and methods for notifying a group of communication devices about a missed call are disclosed. Each communication device is associated with a group identifier that is shared with all the communication devices in a group. Each communication device is also associated with an individual identifier that is unique to that communication device. An unanswered communication to the group identifier is received on all the communication devices in the group. A first communication device transmits to a remote server an acknowledgement notification that the unanswered communication related to the group identifier has been acknowledged by the user. A clear indicator indicating that the unanswered communication has been acknowledged is transmitted from the remote server to all the devices in the group except the first communication device. Each of the communication devices receiving the clear indicator can then clear its indicator that notifies the user of a missed call.

Claims

1. A video communication device specifically configured for use by a hearing-impaired user, the video communication device comprising:

a processor operably coupled with an electronic display, the processor configured to;

receive an incoming video call responsive to the incoming video call being placed to a group unique identifier assigned to a user group in which each of the video communication devices of the user group receive the incoming call from a call routing server;

present a first missed call notification to a user through a user interface of the video communication device indicating that the incoming video call was unanswered by the video communication devices of the user group including the plurality of additional communication devices and the video communication device;

clear the missed call notification from the user interface responsive to;

receiving a first clear indicator responsive to the first missed call notification being acknowledged at the video communication device; and

receiving a second clear indicator from a remote server responsive to the unanswered first incoming video call being acknowledged at at least one of the additional video communication devices;

transmit an acknowledgement notification to the remote server indicating that the unanswered first incoming video call related to the group unique identifier has been acknowledged at the video communication device for the remote server to distribute clear indicators to the additional communication devices of the user group to clear their corresponding missed call notifications in thereto; and

receive a second incoming video call from the call routing server responsive to the second incoming video call being placed to an individual unique identifier assigned only to the video communication device and not the user group;

present a second missed call notification to the user through the user interface of the video communication device indicating that the second incoming video call was unanswered by the video communication device;

receive a third clear indicator if the unanswered second incoming video call has been acknowledged by the video communication device; and

clear the second missed call notification from the user interface responsive to receiving the third clear indicator without informing the remote server to clear any second missed call notifications to the additional video communication devices of the user group.

2. The video communication device of claim 1, wherein the processor is further configured to query the remote server for receiving the second clear indicator.

3. The video communication device of claim 2, wherein the processor is further configured to:

transmit an attention items query to the remote server;

perform the query of the remote server after receiving an attention desired indicator from the remote server in response to the attention items query from the video communication device.

4. The video communication device of claim 2, wherein the processor is further configured to retrieve other information related to the unanswered first incoming video call that is retrievable by any video communication devices belonging to the user group before and after the second clear indicator is received by the video communication device.

5. The video communication device of claim 4, wherein the other information includes an identification of a person, a calling communication device, or a combination thereof.

6. The video communication device of claim 1, wherein the processor is further configured to maintain and display a first counter to indicate additional missed call notifications for additional unanswered incoming calls.

7. The video communication device of claim 6, wherein the additional unanswered incoming calls includes at least one voice communication.

8. The video communication device of claim 6, wherein the additional unanswered incoming calls includes at least one video communication.

9. A method of providing a missed call notification for a video communication device, the method comprising:

notifying a user of an unanswered communication with a missed call notification element of the video communication device indicating an unanswered communication to a group unique identifier assigned to a user group including the video communication device and a plurality of additional video communication devices;

clearing the missed call notification element from the user interface responsive to;

receiving a first clear indicator if the unanswered call is acknowledged at the video communication device; and

receiving a second clear indicator from a remote server if the unanswered call is acknowledged by at least one of the additional communication devices;

transmitting an acknowledgement notification to the remote server indicating that the unanswered first incoming video call related to the group unique identifier has been acknowledged at the video communication device for the remote server to distribute clear indicators to the additional communication devices of the user group to clear their corresponding missed call notifications in response thereto;

notifying the user of another unanswered communication with the missed call notification element of the video communication device indicating another unanswered communication to an individual unique identifier assigned only to the video communication device and not the user group; and

clearing the missed call notification element from the user interface responsive to receiving a third clear indicator if the unanswered call is acknowledged at the video communication device, and without informing the remote server to clear any missed call notification elements for the additional video communication devices of the user group.

10. The method of claim 9, wherein receiving the second clear indicator from the remote server is responsive to a periodic query from the video communication device to the remote server.

11. The method of claim 10, wherein receiving the second clear indicator from the remote server is further responsive to receiving a positive attention items indicator from the remote server responding to the periodic query.

12. The method of claim 10, further comprising displaying a missed call list on the user interface.

13. The method of claim 12, wherein displaying the missed call list includes displaying a first missed call list showing missed voice calls, and a second missed call list showing missed video calls.

14. The method of claim 12, wherein displaying the missed call list includes displaying a combined list including both missed voice calls and missed video calls.

15. The method of claim 9, wherein notifying a user of an unanswered communication with a missed call notification element includes notifying the user through a missed call notification element of a graphical user interface displayed on an electronic display of the video communication device.

16. The method of claim 9, wherein notifying a user of an unanswered communication with a missed call notification element includes notifying the user through at least one of a tactile vibration and a visual light.

17. A plurality of video communication devices that are assigned to a user group, each communication device of the plurality being associated with both an individual unique identifier and a group unique identifier by a profile server, and collectively being configured to:

collectively receive a first incoming video call from a call routing server responsive to the first incoming video call being placed to the group unique identifier;

activate a missed call element of their respective user interfaces responsive to the first incoming video call directed to the group unique identifier being an unanswered communication by the user group;

deactivate the missed call element of their respective user interfaces responsive to any one of the video communication devices of the user group acknowledging the missed call element of its respective user interface and transmitting an acknowledgement to the profile server for the profile server to distribute clear indicators to the rest of the video communication devices of the user group;

wherein each individual video communication device of the plurality is configured to;

receive a second incoming video call from the call routing server responsive to the second incoming video call being placed to an individual unique identifier assigned only to the respective individual video communication device and not the user group;

present a second missed call notification to the user through the user interface of the respective individual video communication device indicating that the second incoming video call was unanswered by the respective individual video communication device;

receive a third clear indicator if the unanswered second incoming video call has been acknowledged by the respective individual video communication device; and

clear the second missed call notification from the user interface responsive to receiving the third clear indicator without informing the remote server to clear any second missed call notifications to the additional video communication devices of the user group.

18. The plurality of video communication devices of claim 17, wherein each video communication device of the plurality is a video phone configured to communicate with a video relay service for providing interpretive services of a hearing-impaired user.

19. The plurality of video communication devices of claim 17, wherein the respective user interfaces are selected from the group consisting of a graphical user interface, a tactile element, and a light element.