Inbound calls to intelligent controlled-environment facility resident media and/or communications devices
First Claim
1. An inbound call system for handling inbound calls to inmate media and/or communications devices, the system comprising:
- an inbound inmate call server configured to connect a non-inmate inbound call with an inmate media and/or communications device; and
an authenticating server configured to;
confirm that the non-inmate is associated with an address identifier of the inmate media and/or communications device the non-inmate is calling;
receive, via the inmate media and/or communications device, data for verifying authentication of an inmate operating the inmate media and/or communications device; and
verify authentication of the inmate operating the inmate media and/or communications device using the data and that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.
14 Assignments
0 Petitions
Accused Products
Abstract
Inbound call processing systems and methods for processing inbound calls to controlled-environment facility resident media and/or communications devices employ an inbound resident call server configured to host inbound calling accounts established by non-residents, receive inbound calls from the non-residents, route the inbound calls to an authenticating server, confirm that the resident device is active, and connect the inbound resident call system with the resident device if active or inform the non-resident the resident is not available if not. The inbound resident call server also connects the non-resident inbound call with the resident device if the non-resident is associated with the inbound calling account, the inbound calling account is associated with an address identifier of the resident device and the resident'"'"'s personal identification number is associated with the address identifier of the resident device, all of which may be authenticated by the authenticating server.
54 Citations
21 Claims
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1. An inbound call system for handling inbound calls to inmate media and/or communications devices, the system comprising:
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an inbound inmate call server configured to connect a non-inmate inbound call with an inmate media and/or communications device; and an authenticating server configured to; confirm that the non-inmate is associated with an address identifier of the inmate media and/or communications device the non-inmate is calling; receive, via the inmate media and/or communications device, data for verifying authentication of an inmate operating the inmate media and/or communications device; and verify authentication of the inmate operating the inmate media and/or communications device using the data and that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for processing inbound calls to inmate media and/or communications devices, the method comprising:
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confirming by an authenticating server that an inbound calling non-resident is associated with an address identifier of an inmate media and/or communications device to which the call is directed; receiving, via the inmate media and/or communications device, by the authenticating server, data for verifying authentication of an inmate operating the inmate media and/or communications device; verifying, by the authenticating server, authentication of the inmate operating the inmate media and/or communications device using the data and that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device; and connecting the non-inmate inbound call with the inmate media and/or communications device as a result of authenticating that the non-inmate is associated with the address identifier of the inmate media and/or communications device and verifying that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A non-transitory computer-readable storage medium having program instructions stored thereon that, upon execution by one or more controlled-environment facility communications systems, cause the one or more communications systems to:
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receive an inbound call from a non-inmate; confirm that the inbound calling non-inmate is associated with an address identifier of an indicated inmate media and/or communications device; receive, via the inmate media and/or communications device, data associated with the inmate operating the inmate media and/or communications device; verify authentication of the inmate operating the inmate media and/or communications device as an inmate to whom the inbound call is directed and as associated with an address identifier of the inmate media and/or communications device; and connect the non-inmate inbound call with the inmate media and/or communications device as a result of authenticating that the non-inmate is associated with an address identifier of the inmate media and/or communications device and verifying that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.
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Specification