Enhanced availability for message services

• US 9,747,133 B2
• Filed: 06/21/2012
• Issued: 08/29/2017
• Est. Priority Date: 06/21/2012
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Thiel, Greg, Kuppusamy, Manoharan, Jalobeanu, Mihai R., Bansal, Yogesh
• Primary Examiner(s): Srivastava, Vivek
• Assistant Examiner(s): BUKHARI, SIBTE H
• Application Number:
  US13/529,869
• Publication Number:
  US 20130346512A1
• Time in Patent Office: 1,895 Days
• Field of Search: 709206
• CPC Class Codes: G06F 11/20 using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 2209/503 Resource availability
• CPC Class Codes: G06F 9/5011 the resources being hardware resources other than CPUs, Servers and Terminals
• CPC Class Codes: G06F 9/505 considering the load

Abstract

An enhanced availability environment for facilitating a message service provided by a plurality of service elements is disclosed herein. The enhanced availability environment comprises a monitoring element and an enhanced availability element. The monitoring element monitors a first service element of the plurality of service elements for a monitored characteristic, generates monitoring information corresponding to the monitored characteristic, and communicates the monitoring information to the enhanced availability element. The enhanced availability element determines an availability of the first service element for the message service based at least in part on the monitoring information and an availability characteristic of the first service element, and communicates the availability to initiate an availability action.

Claims

1. A computing apparatus comprising:

a storage device;

a processing system operatively coupled with the storage device; and

program instructions stored on the storage device for implementing an enhanced availability process in a message service provided by a plurality of service elements, wherein the program instructions, when executed by the processing system, direct the-processing system to;

receive monitoring information corresponding to a monitored characteristic of a first service element of the plurality of service elements, wherein the monitoring information indicates a health status of the first service element;

determine a granular level of availability of the first service element for the message service based at least in part on the monitoring information, the granular level of availability is represented as a numeric scale corresponding to the availability of the first service element;

determine an availability of the first service element for the message service based at least in part on the granular level of availability and an availability characteristic pertaining to an operational state of the first service element; and

communicate the availability of the first service element to initiate an availability action, wherein the availability action comprises a determination of an availability of another service element for the message service based on the determined availability of the first service element;

wherein the plurality of service elements comprises a plurality entry servers and at least one network load balancer, wherein the first service element comprises one of the plurality of entry servers and wherein a second service element comprises the network load balancer.

2. The computing apparatus of claim 1 wherein to determine the availability of the first service element the program instructions, when executed by the processing system, direct the processing system to:

process the availability characteristic to determine whether the first service element is operative or inoperative;

in response to a determination that the first service element is operative, process the granular level of availability to determine if the first service element is available or unavailable.

3. The computing apparatus of claim 2 wherein to communicate the availability of the first service element the program instructions, when executed by the processing system, direct the processing system to communicate to the second service element whether the first service element is available or unavailable.

4. The computing apparatus of claim 3 wherein the availability action comprises removal of the first service element from the message service when the first service element is unavailable.

5. The computing apparatus of claim 4 wherein the program instructions, when executed by the processing system, further direct the processing system to direct service communications to a failover service element of the plurality of service elements in place of the first service element.

6. The computing apparatus of claim 3 wherein the message service comprises an email service.

7. The computing apparatus of claim 1 wherein to receive the monitoring information the program instructions, when executed by the processing system, direct the processing system to receive the monitoring information from a monitoring element.

19. The computing apparatus of claim 1, wherein the granular level of availability is represented as a numeric scale corresponding to the availability of the first service element.

8. An enhanced availability environment for facilitating a message service provided by a plurality of service elements, the enhanced availability environment comprising:

a monitoring element, executed by at least one processor, configured to monitor a first service element of the plurality of service elements for a monitored characteristic, generate monitoring information corresponding to the monitored characteristic, and communicate the monitoring information to an enhanced availability element, wherein the monitoring information indicates a health status of the first service element; and

the enhanced availability element, executed by the at least one processor, configured to;

determine a granular level of availability of the first service element for the message service based at least in part on the monitoring information, the granular level of availability is represented as a numeric scale corresponding to the availability of the first service element;

determine an availability of the first service element for the message service based at least in part on the granular level of availability and an availability characteristic pertaining to an operational state of the first service element; and

communicate the availability to initiate an availability action;

wherein the plurality of service elements comprises a plurality messaging servers, wherein the first service element comprises one of the plurality of messaging servers and wherein a second service element comprises another one of the plurality of messaging servers.

9. The enhanced availability environment of claim 8 wherein to determine the availability of the first service element, the enhanced availability element when executed by the at least one processor is configured to process the availability characteristic to determine whether the first service element is operative or inoperative, and in response to a determination that the first service element is operative, process the granular level of availability to determine if the first service element is available or unavailable.

10. The enhanced availability environment of claim 9 wherein to communicate the availability of the first service element, the enhanced availability element when executed by the at least one processor communicates to the second service element whether the first service element is available or unavailable.

11. The enhanced availability environment of claim 10 wherein the availability action comprises a removal of the first service element from the message service when the first service element is unavailable.

12. The enhanced availability environment of claim 8 wherein the availability action comprises a designation of a passive message database hosted by a failover service element as an active message database in place of a previously active message database hosted by the first service element.

18. The enhanced availability environment of claim 8, wherein the message service comprises an email service.

13. A method of operating an enhanced availability element to facilitate a message service provided by a plurality of service elements, the method comprising:

receiving monitoring information corresponding to a monitored characteristic of a first service element of the plurality of service elements, wherein the monitoring information indicates a health status of the first service element;

determining a granular level of availability of the first service element for the message service based at least in part on the monitoring information, the granular level of availability is represented as a numeric scale corresponding to the availability of the first service element;

determining an availability of the first service element for the message service based at least in part on the granular level of availability and an availability characteristic pertaining to an operational state of the first service element by at least processing the availability characteristic to determine whether the first service element is operative or inoperative and, in response to determining that the first service element is operative, processing the granular level of availability to determine if the first service element is available or unavailable; and

communicating the availability of the first service element to initiate an availability action;

wherein the plurality of service elements comprises a plurality entry servers and at least one network load balancer, wherein the first service element comprises one of the plurality of entry servers and wherein a second service element comprises the network load balancer.

14. The method of claim 13 wherein the message service comprises an email service.

15. The method of claim 14 wherein communicating the availability of the first service element comprises communicating to the second service element whether the first service element is available or unavailable.

16. The method of claim 15 wherein the availability action comprises removing the first service element from the message service when the first service element is unavailable, and wherein the method further comprises directing service communications to a failover service element of the plurality of service elements in place of the first service element.

17. The method of claim 13 wherein receiving the monitoring information comprises receiving the monitoring information from a monitoring element.

20. The method of claim 13, wherein the availability action comprises a determination of an availability of another service element for the message service based on the determined availability of the first service element.