Automatic guarantee delivery tracking and reporting for United States Postal Service postage refunds for paid computer-based postage

• US 9,747,577 B1
• Filed: 06/25/2015
• Issued: 08/29/2017
• Est. Priority Date: 07/10/2009
• Status: Active Grant

• Current Assignee: Auctane LLC (Stamps.com, Inc.)
• Original Assignee: Stamps.com, Inc.
• Inventors: Clem, John Roland
• Primary Examiner(s): Danneman, Paul
• Application Number:
  US14/750,623
• Time in Patent Office: 796 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 20/407 Cancellation of a transaction
• CPC Class Codes: G07B 17/00024 Physical or organizational aspects of franking systems
• CPC Class Codes: G07B 2017/0004 Determining the location of mailpieces outside apparatus
• CPC Class Codes: G07B 2017/00064 Virtual meter, online stamp; PSD functions or indicia creation not at user's location

Abstract

Various exemplary embodiments of the present invention will provide methods and systems for automatic tracking and reporting of refunds for parcels for which the United States Postage Service (the “USPS”) fails to provide delivery to the designated delivery address by a guaranteed delivery date. Various embodiments of the present invention will automatically detect a parcel for which a delivery date has been guaranteed, but for which the USPS failed to make delivery by the guaranteed delivery date. For such guaranteed delivery failures, various embodiments of the present invention will display an online report to the user, or will send an electronic report of the failure, such as by electronic mail (“email”), to the user that printed the corresponding USPS Express Mail postage, or will otherwise notify the user of, or make available to the user information regarding, such failures. Various embodiments of the present invention will automatically and periodically analyze electronic and/or digital scanning events provided by the USPS regarding postage printed by users that used the subject Internet postage provider to print Express Mail Postage with a corresponding USPS Express Mail Label Number. Various embodiments of the present invention will automatically and periodically analyze such electronic and/or digital scanning events in order to determine whether a scanned tracking event indicates a delivery corresponding to postage printed by a user using the subject Internet postage provider and in order, then, to determine whether the actual delivery date and/or time, if delivered, exceeds the guaranteed delivery and/or time.

Claims

1. A computer-based postage system comprising at least one computer device, said at least one computer device programmed to:

receive through a communications network, a real-time request to said computer-based postage system from a user computer device for computer-based United States Postal Service postage indicia for mailing a particular postal item, said real-time request comprising an indication by a user through said user computer device to said computer-based postage system of information comprising;

destination address information or destination zone information,

a weight of said particular postal item or a particular packaging of said particular postal item,

a mail class,

a mailing date,

a mailing time, and

a postal drop-off location;

search a computer-accessible memory for said postal drop-off location and obtain a postal drop-off cutoff time for said postal drop-off location; and

in response to said real-time request, determine a guarantee delivery date guaranteed by the United States Postal Service for the United States Postal Service to deliver said particular postal item to a particular destination address according to said destination address information, or to a particular destination zone according to said destination zone information, according to said input by said user to said computer-based postage system and according to said postal drop-off cutoff time for said postal drop-off location.

2. The computer-based postage system of claim 1, said at least one computer device further programmed to:

monitor digital records of scanned United States Postal Service event data recorded by the United States Postal Service for an occurrence of a United States Postal Service delivery scan event recorded by the United States Postal Service for said particular postal item;

compare a delivery date associated with said United States Postal Service delivery scan event for said particular postal item, with the guarantee delivery date; and

if the guarantee delivery date precedes the delivery date, automatically communicate an electronic refund request to the United States Postal Service.

3. The computer-based postage system of claim 1, said at least one computer device further programmed to:

automatically detect a delivery guarantee failure; and

in response to automatically detecting said delivery guarantee failure, automatically communicate an electronic refund request for an amount to the United States Postal Service.

4. The computer-based postage system of claim 3, said at least one computer device further programmed to:

automatically facilitate a refund of said amount to an account associated with the user.

5. The computer-based postage system of claim 4, wherein said automatically facilitating a refund of said amount to said account associated with the user is provided by a third-party system.

6. The computer-based postage system of claim 5, wherein the third-party system charges the user a fee for refunding said amount.

7. The computer-based postage system of claim 5, wherein the third-party system charges an account associated with the computer-based postage system a fee for refunding said amount to the user.

8. The computer-based postage system of claim 5, wherein the third-party system charges the user a first fee for refunding said amount, and wherein the third-party system deposits a second fee to an account associated with the computer-based postage system for refunding said amount to the user.

9. The computer-based postage system of claim 1, wherein said guarantee delivery date comprises a tentative guarantee delivery date.

10. The computer-based postage system of claim 1, said at least one computer device further programmed to:

determine as said guarantee delivery date, a refined guarantee delivery date according to actual scanned mailing date and time.

11. The computer-based postage system of claim 1, wherein said mailing date comprises a tentative mailing date based on an indicia print date, wherein said mailing time comprises a tentative mailing time based on an indicia print time, and wherein said guarantee delivery date comprises a tentative guarantee delivery date based on said tentative mailing date and said tentative mailing time.

12. A computer-based postage system comprising at least one computer device, said at least one computer device programmed to:

determine a guarantee delivery date guaranteed by the United States Postal Service for the United States Postal Service to deliver a particular postal item to a particular destination address, or to a particular destination zone, according to an input by a user to said computer-based postage system and according to a postal drop-off cutoff time for a postal drop-off location indicated by the user;

automatically detect a delivery guarantee failure, said delivery guarantee failure comprising an actual delivery date for said particular postal item that exceeds said guarantee delivery date; and

in response to automatically detecting said delivery guarantee failure, automatically communicate an electronic refund request for an amount to the United States Postal Service.

13. The computer-based postage system of claim 12, said at least one computer device further programmed to:

automatically facilitate a refund of said amount to an account associated with the user.

14. The computer-based postage system of claim 13, wherein said automatically facilitating a refund of said amount to said account associated with the user is provided by a third-party system.

15. The computer-based postage system of claim 14, wherein the third-party system charges the user a fee for refunding said amount.

16. The computer-based postage system of claim 14, wherein the third-party system charges an account associated with the computer-based postage system a fee for refunding said amount to the user.

17. The computer-based postage system of claim 14, wherein the third-party system charges the user a first fee for refunding said amount, and wherein the third-party system deposits a second fee to an account associated with the computer-based postage system for refunding said amount to the user.