Method of retrieving and uniformalizing elevator maintenance and callback data and code events

• US 9,747,585 B2
• Filed: 10/14/2014
• Issued: 08/29/2017
• Est. Priority Date: 10/14/2014
• Status: Active Grant

• Current Assignee: Xicor, Inc.
• Original Assignee: Xicor, Inc.
• Inventors: Eleid, Ray, Halim, Fransky
• Primary Examiner(s): Salata, Anthony
• Application Number:
  US14/514,260
• Publication Number:
  US 20160104126A1
• Time in Patent Office: 1,050 Days
• Field of Search: 187247, 187391, 187393, 705 11, 705 13, 705 2661, 705304, 705305, 705 34, 709220, 709222, 709224, 709234, 702183, 702184, 706910
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance

Abstract

Elevators and escalators produce code event data, and also have associated maintenance data and callback data. This data is collected and stored in different formats for different types of elevators and escalators, as well as their respective controller devices. Systems and methods are provided that include elevator controllers that transmit code events to a business partner by means of a web services application. The code events data comprising elevator performance data that is collected and stored by the elevator controllers in different formats, and the different formats correspond to different types of the elevator controllers. The business partner obtains the code events data, uniformalizes the code events data, and presents the code events data by means of a web application. Other user devices, via a mobile web application, can access the uniformalized data and, initiate and control callbacks for a given elevator.

Claims

1. A method for data retrieval and uniformalization of code events data for elevators, comprising:

transmitting code events data from elevator controllers to a business partner by means of a web services application, the code events data comprising elevator performance data that is collected and stored by the elevator controllers in different formats, and the different formats correspond to different types of the elevator controllers;

the business partner retrieving the data and uniformalizing the code events data; and

the business partner presenting the code events data by means of a web application;

wherein uniformalizing the code events data comprises;

determining a mapping for the code events data into the database of a web server, wherein the database of the web server has data restrictions; and

converting the code events data to match the data restrictions.

2. The method of claim 1 further comprising the step of backing up the code events data on the web server.

3. The method of claim 1 wherein the code events data is xml webservices data and the code events data is retrieved, uniformalized and stored on a Datastore.

4. A method for data retrieval and uniformalization for elevators, comprising:

service providers storing elevator data in different formats, the elevator data comprising elevator performance data and data related to elevator maintenance and service calls, and the different formats corresponding to different types of elevator controllers used to control the elevators;

the service provider transmitting the elevator data to a web services application;

a business partner retrieving said data by means of the web services application;

the business partner uniformalizing the elevator data; and

the business partner storing the elevator data in a business partner web server;

wherein uniformalizing the elevator data comprises;

determining a mapping for the elevator data into the database of the web server, wherein the database of the web server has data restrictions; and

converting said elevator data to match said data restrictions.

5. The method of claim 4 wherein the data is xml webservices data and the elevator data is retrieved, uniformalized and stored on a Datastore.

6. The method of claim 4 further comprising installing a manufacturer application and API, wherein said manufacturer application and API transmit data to the web services application, allowing remote access by said end user.

7. The method of claim 4 further comprising said business partner backing up the stored data on the web server.

8. The method of claim 4 further comprising the business partner presenting uniformalized data through an intuitive web application.

9. The method of claim 8 wherein the elevator data from more than one elevator are shown simultaneously in the intuitive web application.

10. The method of claim 4 further comprising the steps of:

a user initiating and controlling callback for at least one of the elevators by using the web services application; and

the user communicating with the service provider through web services to make a call for service for the at least one of the elevators.

11. The method of claim 4 wherein the business partner setting up web services for mobile applications comprises the steps of:

allowing mobile communication for the service providers with the business partner'"'"'s datastore;

the end user initiating a call using business partner mobile application, wherein the mobile application communicates with the service providers through web services; and

the web services application making a call for service of at least one of the elevators by communicating with at least one of the service providers.

12. The method of claim 4 wherein the end user can control callback by accessing the business partner'"'"'s web server and initiating a call using the web services application.

13. The method of claim 4 wherein the web server uses a single sign on.

14. The method of claim 4 wherein a standard presentation displays information from the service providers.

15. The method of claim 4 wherein the web services application analyzes datasets, displays performance and deficiency information, and send out notification to one or more concerned parties.

16. A system for data retrieval and uniformalization of code events data for elevators, comprising:

elevator controllers configured to transmit code events to a business partner by means of a web services application, the code events data comprising elevator performance data that is collected and stored by the elevator controllers in different formats, and the different formats correspond to different types of the elevator controllers;

the business partner configured to obtain the code events data and uniformalize the code events data;

the business partner configured to present the code events data by means of a web application; and

a web server in communication with the business partner, wherein the business partner is configured to uniformalize the code events data by;

determining a mapping for the code events data into a database of the web server, wherein the database of the web server has data restrictions; and

converting the code events data to match the data restrictions.

17. The system of claim 16 wherein the code events data is xml webservices data and the code events data is retrieved, uniformalized and stored on a Datastore.

18. A system for data retrieval and uniformalization for elevators, comprising:

a web server configured to communicate with a business partner and service providers, the web server comprising a web services application that is configured to receive elevator data in different formats from the service providers, the elevator data comprising elevator performance data and data related to elevator maintenance and service calls, the different formats corresponding to different types of elevator controllers used to control the elevators;

the business configured to retrieve said data by means of the web services application;

the business partner configured to uniformalize the elevator data; and

the business partner in communication with a business partner web server that stores the elevator data;

wherein the business partner is configured to uniformalize the elevator data by;

determining a mapping for the elevator data into a database of the web server, wherein the database of the web server has data restrictions; and

converting said elevator data to match said data restrictions.

19. The system of claim 18 wherein the elevator data is xml webservices data and the elevator data is retrieved, uniformalized and stored on a Datastore.

20. The system of claim 18 further comprising a manufacturer application and API, wherein said manufacturer application and API transmit data to the web services application, allowing remote access by an end user.

21. The system of claim 18 further comprising an intuitive web application, and the business partner is configured to present uniformalized data through the intuitive web application.

22. The system of claim 21 wherein the elevator data from more than one elevator are shown simultaneously in the intuitive web application.

23. The system of claim 18 wherein the web services application is configured to initiate and control callback for a user, and the web services application is further configured to facilitate communication between the user and a service provided to make a call for service.

24. The system of claim 18 wherein the business partner is configured to set up web services for mobile applications, which comprises:

allowing mobile communication for the service providers with the business partner'"'"'s datastore;

the end user initiating a call using a business partner mobile application, wherein the mobile application communicates with the service providers through web services; and

the web services application making a call for service of at least one of the elevators by communicating with at least one of the service providers.

25. The system of claim 18 wherein an end user can control callback by accessing the business partner'"'"'s web server and initiating a call using the web services application.

26. The system of claim 21 wherein the intuitive web application comprises a standard presentation display of information from the service providers.

27. The system of claim 18 wherein the web services application is configured to analyze datasets, display performance and deficiency information, and send out notification to one or more concerned parties.