Methods and systems for monitoring computer systems using wireless devices
First Claim
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1. A method comprising:
- receiving, at a system comprising a processor, from a wireless device, a request for information about a monitored system, wherein the request comprises device information associated with the wireless device;
retrieving, by the system, the information about the monitored system; and
formatting, by the system, based on the device information associated with the wireless device, a response for the wireless device such that the response is customized for display by the wireless device, wherein the response comprises at least a portion of the information about the monitored system, an indication of an exception associated with the monitored system, and a first link that, when selected by a user of the wireless device, enables the user of the wireless device to view, via the wireless device, a virtual desktop of the monitored system and repair, by the wireless device, via the virtual desktop of the monitored system, the exception associated with the monitored system.
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Abstract
Methods and systems for providing information regarding monitored computer systems to wireless devices are provided. Information may be requested by a wireless device and displayed on the wireless device in a browser. The web server application may detect the wireless device, and may also then specially format the response, including the requested information formatted for optimized delivery and/or display on a wireless device. The web server application may also send a message to a wireless device about events associated with the monitored computer systems.
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Citations
18 Claims
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1. A method comprising:
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receiving, at a system comprising a processor, from a wireless device, a request for information about a monitored system, wherein the request comprises device information associated with the wireless device; retrieving, by the system, the information about the monitored system; and formatting, by the system, based on the device information associated with the wireless device, a response for the wireless device such that the response is customized for display by the wireless device, wherein the response comprises at least a portion of the information about the monitored system, an indication of an exception associated with the monitored system, and a first link that, when selected by a user of the wireless device, enables the user of the wireless device to view, via the wireless device, a virtual desktop of the monitored system and repair, by the wireless device, via the virtual desktop of the monitored system, the exception associated with the monitored system. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system comprising:
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a processor; and a memory storing instructions that, when executed by the processor, cause the processor to perform operations comprising receiving, from a wireless device, a request for information about a monitored system, wherein the request comprises device information associated with the wireless device, retrieving the information about the monitored system, and formatting, based on the device information associated with the wireless device, a response for the wireless device such that the response is customized for display by the wireless device, wherein the response comprises at least a portion of the information about the monitored system, an indication of an exception associated with the monitored system, and a first link that, when selected by a user of the wireless device, enables the user of the wireless device to view, via the wireless device, a virtual desktop of the monitored system and repair, by the wireless device, via the virtual desktop of the monitored system, the exception associated with the monitored system. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14)
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15. A non-transitory computer readable medium storing instructions that, when executed by a system comprising a processor, cause the processor to perform operations comprising:
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receiving, from a wireless device, a request for information about a monitored system, wherein the request comprises device information associated with the wireless device; retrieving the information about the monitored system; and formatting, based on the device information associated with the wireless device, a response for the wireless device such that the response is customized for display by the wireless device, wherein the response comprises at least a portion of the information about the monitored system, an indication of an exception associated with the monitored system, and a first link that, when selected by a user of the wireless device, enables the user of the wireless device to view, via the wireless device, a virtual desktop of the monitored system and repair, by the wireless device, via the virtual desktop of the monitored system, the exception associated with the monitored system. - View Dependent Claims (16, 17, 18)
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Specification