Human task integration into BPEL process via presence driven delivery

• US 9,754,231 B2
• Filed: 03/11/2009
• Issued: 09/05/2017
• Est. Priority Date: 03/11/2009
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Channabasavaiah, Kishore, Ramanathan, Sri, Trevathan, Matthew B., Varadan, Raghu, Zunic, Nevenko
• Primary Examiner(s): An, Ig T
• Application Number:
  US12/401,649
• Publication Number:
  US 20100235213A1
• Time in Patent Office: 3,100 Days
• Field of Search: 705 9, 705 11, 705 726, 705 711
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group

Abstract

An approach that provides presence driven notification to a subscriber when a business process automation chain requires manual intervention is provided. In one embodiment, there is a notification tool, including a routing component configured to transmit a message to the subscriber based on data gathered relating to subscriber presence, location and preferences.

Claims

1. A method for transmitting a notification message of a business process task to be performed to a person, comprising the computer implemented steps of:

monitoring an automated business process execution language (BPEL) process flow to determine an instance in which a human action is required;

monitoring for a notification communication indicating the instance in which a human action is required;

receiving the notification communication;

accessing data including presence data related to the person and data associated with the person'"'"'s preferences from a server database, the person'"'"'s preferences comprising a pre-specified preferred device communication order and communication type for each of a set of locations;

making a routing decision based on the data;

transmitting the notification message relating to a business process task to be performed based on the routing decision to the person; and

returning control to a BPEL execution chain to resume the automated BPEL process flow following performance of the business process task.

2. The method according to claim 1 wherein accessing data related to the person further includes the computer implemented step of accessing data associated with person'"'"'s location.

3. The method according to claim 1 wherein the notification message further includes additional, detail information relating to the business process task to be performed.

4. The method according to claim 1 further comprising the computer implemented step of charging a fee for providing a notification message relating to a business process task to be performed to a person.

5. A computer system for transmitting a notification message of a business process task to be performed to a person, comprising:

at least one processing unit;

memory operably associated with the at least one processing unit; and

a notification tool storable in memory and executable by the at least one processing unit, the notification tool comprising;

a monitoring component configured to;

monitor an automated business process execution language (BPEL) process flow to determine an instance in which a human action is required; and

monitor for and receive a notification communication indicating the instance in which a human action is required;

a presence component configured to access data including presence data related to the person;

a preferences component configured to access data including presence data related to the person and data associated with the person'"'"'s preferences from a server database, the person'"'"'s preferences comprising a pre-specified preferred device communication order and communication type for each of a set of locations; and

a routing component configured to;

make a routing decision based on the data and further configured to transmit the notification message relating to a business process task to be performed to the person based on the routing decision; and

returning control to a BPEL execution chain to resume the automated BPEL process flow following performance of the business process task.

6. The computer system according to claim 5 further comprising a location component configured to access data related to the person'"'"'s location.

7. The computer system according to claim 5, the notification message further including additional, detail information relating to the business process task to be performed.

8. The computer system according to claim 5 further comprising a charging component for charging a notification fee for transmitting a notification message of a business process task to be performed to a person.

9. A computer-readable medium storing computer instructions, which when executed, enables a computer system to transmit a notification message of a business process task to be performed to a person, the computer instructions comprising:

monitoring an automated business process execution language (BPEL) process flow to determine an instance in which a human action is required

monitoring for a notification communication indicating the instance in which a human action is required;

receiving the notification communication;

accessing data including presence data related to the person and data associated with the person'"'"'s preferences from a server database, the person'"'"'s preferences comprising a pre-specified preferred device communication order and communication type for each of a set of locations;

making a routing decision based on the data;

transmitting the notification message relating to a business process task to be performed based on the routing decision to the person; and

returning control to a BPEL execution chain to resume the automated BPEL process flow following performance of the business process task.

10. The computer-readable medium according to claim 9, the accessing of data related to the person further includes accessing data associated with person'"'"'s location.

11. The computer-readable medium according to claim 9, the notification message further including additional, detail information relating to the business process task to be performed.

12. The computer-readable medium according to claim 9 further comprising instructions for charging a notification fee for providing a notification message of a business process task to be performed to a person.

13. A method for deploying a notification tool for use in a computer system that transmits a notification message of a business process task to be performed to a person, the method comprising:

providing a computer infrastructure operable to;

monitor an automated business process execution language (BPEL) process flow to determine an instance in which a human action is required;

monitor for a notification communication indicating the instance in which a human action is required;

receive the notification communication;

access data including presence data related to the person and data associated with the person'"'"'s preferences from a server database, the person'"'"'s preferences comprising a pre-specified preferred device communication order and communication type for each of a set of locations;

make a routing decision based on the data;

transmit the notification message relating to a business process task to be performed based on the routing decision to the person and

returning control to a BPEL execution chain to resume the automated BPEL process flow following performance of the business process task.

14. The computer infrastructure according to claim 13 further operable to access data related to the person includes accessing data associated with person'"'"'s location.

15. The computer infrastructure according to claim 13, the notification message further including additional, detail information relating to the business process task to be performed.

16. The computer infrastructure according to claim 13 further operable to charge a notification fee for providing a notification message of a business process task to be performed to a person.