Enterprise resource tracking of knowledge

• US 9,754,273 B2
• Filed: 12/19/2006
• Issued: 09/05/2017
• Est. Priority Date: 12/19/2006
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Renz, Alex, Trning, Kristian, Schn, Bjarne
• Primary Examiner(s): Singh, Gurkanwaljit
• Application Number:
  US11/612,499
• Publication Number:
  US 20080147452A1
• Time in Patent Office: 3,913 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities
• CPC Class Codes: H04L 47/70 Admission control; Resource allocation
• CPC Class Codes: H04L 65/1101 Session protocols

Abstract

The claimed subject matter provides a system and/or a method that facilitates utilizing data within a network including numerous data communications. An interface that can receive data associated with a data communication within a network. An enterprise resource track (ERT) component that can generate context associated with the data communication and at least one resource to enable a second data communication to be efficiently directed to the at least one resource based on the generated context.

Claims

1. A system that facilitates utilizing data within a network, comprising:

a memory storing computer-executable instructions of;

an interface that receives data associated with a target data communication sent to a resource within a network; and

an enterprise resource track (ERT) component that

analyzes data communications accessible via the network to identify topics of the data communications, each data communication accessible via the network having been sent to the resource;

associates with each of a plurality of resources topics of the data communications sent to that resource such that each resource has one or more associated topics; and

upon receiving via the interface the data associated with the target data communication,

analyzes the received data to identify a target topic of the data;

identifies resources that are associated with the target topic;

selects one of the identified resources as a target resource to send the target data communication to enable the target data communication to be efficiently directed to the target resource;

sends the target data communication to the target resource for processing such that data communications are automatically directed to target resources based on previously received data communications with the same topic as the target topic having been sent to the target resource; and

a processor for executing the computer-executable instructions stored in the memory.

6. The system of claim 1, the data communication is at least one of email, instant messaging, web-browsing, web-mail, Internet protocol (IP) telephony, audio communications, video communications, voice mail, video mail, facsimile, metadata associated with the data communication, software application associated with a resource, a productivity tool utilized by the resource, a word processing application, a spread sheet application, presentation software, a mail application, and a contact application.

7. The system of claim 1, the network is at least one of an email server, a business portal, a web server, a database, a business, an enterprise, a corporation, a network including at least one sub-network, a department, a portion of a business, and a collection of at least two machines enable communication for a resource.

8. The system of claim 1, the resource is at least one of a user, a person, an employee, a machine, a computer, a laptop, a server, a network, a department, a handheld, an email address, an email alias, an Internet protocol (IP) address, a website, a database, a contractor, a company, an entity that receives data, and an entity that communicates data.

9. The system of claim 1, the ERT component uses information from a plurality of networks in order to associate topics with resources.

10. The system of claim 1, the ERT component evaluates at least one data format respective to the data communication within the network.

11. The system of claim 1, further comprising a disparate ERT component to extrapolate topics associated with data communications within the network.

12. The system of claim 1, further comprising a locator that utilizes the identified target topic the target data communication and an inquiry.

13. The system of claim 12, the locator further enables identifying an appropriate resource based at least in part upon the identified topics from previous data communications.

14. The system of claim 12, the locator accurately configures an inquiry based on the identified target topic within the network, the configuration enhances accuracy of the inquiry in relation to a search.

15. The system of claim 12, the locator automatically generates at least one of a distribution list and a recipient list based at least in part upon the topics associated with the resources.

16. The system of claim 1, further comprising a biography component utilizes a topic extrapolated from data communications in order to generate biographical information associated with at least one resource within the network.

17. The system of claim 16, the biography component creates a document relating to the resource which includes at least one of a resource'"'"'s background, interest, specialty, location, biographical information, age, employment information, and educational background.

18. The system of claim 16, the biography component produces at least one hyperlink that includes information related to a subject across at least one of a share point portal site and e-mail traffic.

19. The system of claim 1, further comprising an update component that continuously ensures updated information is utilized based on the identified topics of the data communications.

20. The system of claim 1, further comprising a structure component that produces an organizational chart including at least one resource within the network, the organizational chart includes a topic of interest respective to each resource.

2. A method performed by a computer for directing data communications to resources, the method comprising:

analyzing by the computer previously received data communications to identify topics of the data communications, each data communication having been directed to a resource;

for each of the plurality of resources, associating topics of the data communications directed to the resource; and

upon receiving a target data communication,

analyzing the received target data communication to identify a target topic of the target data communication; and

selecting a target resource to direct the target data communication based on comparison of the target topic to the topics associated with the resources to enable the target data communication to be directed to the target resource.

3. A computer-readable storage device containing computer-executable instructions for controlling a computing device to direct data communications to recipients, by a method comprising:

providing a classifier for classifying context with recipients by

analyzing previously received data communications to identify context of the data communications, each data communication having been directed to a recipient; and

generating a function to associate recipients with context of the data communications directed to the recipients; and

upon receiving a target data communication,

analyzing the received data target communication to identify a target context of the received target data communication;

selecting a target recipient by applying the classifier to the target context to identify the target recipient; and

directing the target data communication to the target recipient.

4. The computer-readable storage device of claim 3 wherein the data communications are electronic mail messages.

5. The computer-readable storage device of claim 3 wherein the classifier generates a confidence that the target recipient is a desired recipient.