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Enterprise resource tracking of knowledge

  • US 9,754,273 B2
  • Filed: 12/19/2006
  • Issued: 09/05/2017
  • Est. Priority Date: 12/19/2006
  • Status: Active Grant
First Claim
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1. A system that facilitates utilizing data within a network, comprising:

  • a memory storing computer-executable instructions of;

    an interface that receives data associated with a target data communication sent to a resource within a network; and

    an enterprise resource track (ERT) component thatanalyzes data communications accessible via the network to identify topics of the data communications, each data communication accessible via the network having been sent to the resource;

    associates with each of a plurality of resources topics of the data communications sent to that resource such that each resource has one or more associated topics; and

    upon receiving via the interface the data associated with the target data communication,analyzes the received data to identify a target topic of the data;

    identifies resources that are associated with the target topic;

    selects one of the identified resources as a target resource to send the target data communication to enable the target data communication to be efficiently directed to the target resource;

    sends the target data communication to the target resource for processing such that data communications are automatically directed to target resources based on previously received data communications with the same topic as the target topic having been sent to the target resource; and

    a processor for executing the computer-executable instructions stored in the memory.

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