Providing navigation functionality in a retail location using local positioning technology
First Claim
1. A system, comprising:
- at least one processor;
a communication interface communicatively coupled to the at least one processor; and
memory storing computer-readable instructions that, when executed by the at least one processor, cause the system to;
receive, via the communication interface, from a customer computing device, one or more attributes associated with a beacon signal received by the customer computing device and an identifier associated with the customer computing device;
determine an identity of a customer using the customer computing device based on the identifier associated with the customer computing device;
determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal received by the customer computing device;
generate one or more navigation instructions to guide the customer using the customer computing device to a second location; and
send, via the communication interface, to the customer computing device, the one or more navigation instructions,wherein the beacon signal received by the customer computing device is associated with at least one beacon deployed at a banking center, andwherein the one or more attributes associated with the beacon signal received by the customer computing device include a unique identifier associated with the at least one beacon deployed at the banking center.
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Accused Products
Abstract
Methods and systems for providing navigation functionality in a retail location using local positioning technology are presented. In some embodiments, a customer assistance computing platform may receive one or more attributes associated with a beacon signal received by a customer computing device and an identifier associated with the customer computing device. Subsequently, the computing platform may determine an identity of a customer using the customer computing device. The computing platform then may determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal. Thereafter, the computing platform may generate one or more navigation instructions to guide the customer to another location. Then, the computing platform may send the one or more navigation instructions to the customer computing device.
150 Citations
20 Claims
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1. A system, comprising:
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at least one processor; a communication interface communicatively coupled to the at least one processor; and memory storing computer-readable instructions that, when executed by the at least one processor, cause the system to; receive, via the communication interface, from a customer computing device, one or more attributes associated with a beacon signal received by the customer computing device and an identifier associated with the customer computing device; determine an identity of a customer using the customer computing device based on the identifier associated with the customer computing device; determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal received by the customer computing device; generate one or more navigation instructions to guide the customer using the customer computing device to a second location; and send, via the communication interface, to the customer computing device, the one or more navigation instructions, wherein the beacon signal received by the customer computing device is associated with at least one beacon deployed at a banking center, and wherein the one or more attributes associated with the beacon signal received by the customer computing device include a unique identifier associated with the at least one beacon deployed at the banking center. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system, comprising:
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at least one processor; a communication interface communicatively coupled to the at least one processor; and memory storing computer-readable instructions that, when executed by the at least one processor, cause the system to; receive, via the communication interface, from a customer computing device, one or more attributes associated with a beacon signal received by the customer computing device and an identifier associated with the customer computing device; determine an identity of a customer using the customer computing device based on the identifier associated with the customer computing device; determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal received by the customer computing device; generate one or more navigation instructions to guide the customer using the customer computing device to a second location; send, via the communication interface, to the customer computing device, the one or more navigation instructions, wherein the beacon signal received by the customer computing device is associated with at least one beacon deployed at a banking center; access customer information associated with the customer using the customer computing device; generate, based on the customer information associated with the customer using the customer computing device, a request for visit information associated with the customer'"'"'s current visit to the banking center; and send, via the communication interface, to the customer computing device, the request for visit information. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14)
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15. One or more non-transitory computer-readable media storing instructions that, when executed by a computing device comprising at least one processor, memory, and a communication interface, cause the computing device to:
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receive, via the communication interface, from a customer computing device, one or more attributes associated with a beacon signal received by the customer computing device and an identifier associated with the customer computing device; determine an identity of a customer using the customer computing device based on the identifier associated with the customer computing device; determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal received by the customer computing device; generate one or more navigation instructions to guide the customer using the customer computing device to a second location; and send, via the communication interface, to the customer computing device, the one or more navigation instructions, wherein the beacon signal received by the customer computing device is associated with at least one beacon deployed at a banking center, and wherein the one or more attributes associated with the beacon signal received by the customer computing device include a unique identifier associated with the at least one beacon deployed at the banking center. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification