Messaging in attention critical environments

• US 9,755,996 B2
• Filed: 08/11/2015
• Issued: 09/05/2017
• Est. Priority Date: 08/11/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Basson, Sara H., Bravin, Seth E., Huber, William B., Kanevsky, Dimitri, Noll, Alfred J., Skwersky, Adam
• Primary Examiner(s): Alizada, Omeed
• Application Number:
  US14/823,009
• Publication Number:
  US 20170048178A1
• Time in Patent Office: 756 Days
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/18 Commands or executable codes

Abstract

A method, executed by one or more processors, includes receiving a message that is addressed to a user, determining, via one or more sensors, whether the user is occupied with an attention critical situation, and conducting a user-directed response process responsive to determining that the user is not occupied with an attention critical situation. In some embodiments, the user-directed response process includes conducting a text substitution process on the message, presenting an abbreviated version of the message and a list of response options to the user, determining a response option that is selected by the user, and sending a response to the message that corresponds to the response option that is selected by the user. In some embodiments, the list of response options includes a plurality of message-dependent formulated responses, a null response, and a spoken response. A corresponding apparatus and computer program product are also disclosed herein.

Claims

1. A method, executed by one or more processors, the method comprising:

receiving a message that is addressed to a user;

determining a topic for, and a sender of, the message;

determining, from information stored in a user profile, whether the topic and the sender are ignorable;

determining, via one or more sensors, whether the user is currently operating a vehicle;

automatically sending a message response in response to determining that the user is currently operating a vehicle and the topic and the sender are not ignorable; and

on condition that the user is not currently operating a vehicle and the topic and the sender are not ignorable, conducting a user-directed response process comprising;

conducting a text substitution process on the message to produce an abbreviated version of the message,

analyzing the content of the message;

formulating a plurality of message-dependent responses based on the content of the message,

presenting the abbreviated version of the message and a list of response options to the user,

determining a response option that is selected by the user,

sending a response to the message that corresponds to the response option that is selected by the user, and

wherein the list of response options includes the plurality of message-dependent formulated responses.

2. The method of claim 1, further comprising ignoring the message in response to determining that the topic or the sender is ignorable.

3. The method of claim 1, wherein the response to the message is dependent on a current location of the user.

4. The method of claim 1, wherein the response to the message includes an estimated time of arrival for the user.

5. The method of claim 1, wherein the response to the message indicates that the user is currently operating a vehicle or other equipment.

6. The method of claim 1, wherein presenting the abbreviated version of the message and the list of response options is deferred until the user is no longer operating a vehicle.

7. The method of claim 1, wherein presenting the abbreviated version of the message and the list of response options is deferred until the user is stationary or traffic congestion is sufficiently sparse to enable review of the list of response options by the user.

8. A computer program product comprising:

at least one computer readable storage medium that is not a transitory signal per se and program instructions stored on the at least one computer readable storage medium, the program instructions comprising instructions to;

receive a message that is addressed to a user;

determine a topic for, and a sender of, the message;

determine, from information stored in a user profile, whether the topic and the sender are ignorable;

determine, via one or more sensors, whether the user is currently operating a vehicle;

automatically sending a message response in response to determining that the user is currently operating a vehicle and the topic and the sender are not ignorable; and

on condition that the user is not currently operating a vehicle and the topic and the sender are not ignorable, conducting a user-directed response process comprising;

conducting a text substitution process on the message to produce an abbreviated version of the message,

presenting the abbreviated version of the message and a list of response options to the user,

determining a response option that is selected by the user,

sending a response to the message that corresponds to the response option that is selected by the user, and

wherein the list of response options includes a plurality of message-dependent formulated responses.

9. The computer program product of claim 8, wherein the program instructions comprise instructions to ignore the message in response to determining that the topic or the sender is ignorable.

10. The computer program product of claim 8, wherein the response to the message is dependent on a current location of the user.

11. The computer program product of claim 8, wherein the response to the message includes an estimated time of arrival for the user.

12. The computer program product of claim 8, wherein the response to the message indicates that the user is currently operating a vehicle or other equipment.

13. The computer program product of claim 8, wherein the instructions to present the abbreviated version of the message and the list of response options comprise instructions to wait until the user is no longer operating a vehicle.

14. The computer program product of claim 8, wherein the instructions to present the abbreviated version of the message and the list of response options comprise instructions to wait until the user is stationary or traffic congestion is sufficiently sparse to enable review of the list of response options.

15. A computer system comprising:

at least one processor;

at least one computer readable storage medium that is not a transitory signal per se and program instructions stored on the at least one computer readable storage medium, the program instructions comprising instructions to;

receive a message that is addressed to a user;

determine a topic for, and a sender of, the message;

determine, from information stored in a user profile, whether the topic and the sender are ignorable;

determine, via one or more sensors, whether the user is currently operating a vehicle;

automatically sending a message response in response to determining that the user is currently operating a vehicle and the topic and the sender are not ignorable; and

on condition that the user is not currently operating a vehicle and the topic and the sender are not ignorable, conducting a user-directed response process comprising;

conducting a text substitution process on the message to produce an abbreviated version of the message,

presenting the abbreviated version of the message and a list of response options to the user,

determining a response option that is selected by the user,

sending a response to the message that corresponds to the response option that is selected by the user, and

wherein the list of response options includes a plurality of message-dependent formulated responses.

16. The computer system of claim 15, wherein the program instructions comprise instructions to ignore the message in response to determining that the topic or the sender is ignorable.

17. The computer system of claim 15, wherein the response to the message is dependent on a current location of the user.