System and method for context-aware participant management

• US 9,756,083 B2
• Filed: 02/01/2013
• Issued: 09/05/2017
• Est. Priority Date: 02/01/2013
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Seligmann, Doree Duncan, Manor, Moni
• Primary Examiner(s): Naji, Younes
• Application Number:
  US13/756,615
• Publication Number:
  US 20140222907A1
• Time in Patent Office: 1,677 Days
• Field of Search: None
• CPC Class Codes: H04L 65/103 in the network
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/4046 with distributed floor control

Abstract

System and method to manage an electronic conference hosted by a conference server coupled to a processor and a memory, the method including: receiving, by a communication interface of the conference server, a request from a user to participate in an electronic conference; determining, by the processor, resources needed by the user and resources needed by the electronic conference; determining resource contentions among resources needed by the user and resources needed by the electronic conference; collecting contextual information related to at least one of the user and resources needed by the electronic conference; and resolving, by the processor, contentions among resources needed by the user and resources needed by the electronic conference.

Claims

1. A method to manage an electronic conference hosted by a conference server comprising a processor and a memory, the method comprising:

receiving, by the conference server, a request from a user to participate in the electronic conference;

determining, by the conference server, user resources to provide to the user for the electronic conference and communications resources for implementing the electronic conference;

determining, by the conference server, first resource contentions among the user resources and second resource contentions among the communications resources;

collecting, by the conference server, contextual information related to the communications resources and the user, wherein the contextual information related to the communications resources comprises information not related to availability of the communications resources; and

resolving, by the conference server, the first resource contentions and the second resource contentions, by use of the contextual information.

2. The method of claim 1, wherein the user resources comprise information content accessed in relation to the electronic conference.

3. The method of claim 1, wherein the user resources comprise services used by the user to participate in the electronic conference.

4. The method of claim 1, wherein resolving the first resource contentions and the second resource contentions comprises managing entry of the user into the electronic conference.

5. The method of claim 1, wherein resolving the first resource contentions and the second resource contentions comprises managing communication media flows between the user and one or more additional users participating in the electronic conference.

6. The method of claim 1, wherein resolving the first resource contentions and the second resource contentions comprises scheduling of the user and one or more additional users participating in the electronic conference.

7. The method of claim 1, wherein the contextual information comprises an identity of the user.

8. The method of claim 1, wherein the contextual information comprises a state of presence of the user.

9. The method of claim 1, wherein the contextual information comprises previous activities by the user, the previous activities being related to the electronic conference.

10. The method of claim 1, further comprising collecting, by the conference server, contextual information related to the user resources, wherein the contextual information comprises a resource dependency of the user resources.

11. The method of claim 1, further comprising deriving, by the conference server, the contextual information from a data source external to the electronic conference.

12. The method of claim 1, further comprising deriving, by the conference server, the contextual information from an analytic model and an inference based on a data source external to the electronic conference.

13. The method of claim 1, further comprising providing, by the conference server, configurable management of at least one of the user resources or the communications resources.

14. The method of claim 1, further comprising providing, by the conference server, management of persistent data objects related to the electronic conference.

15. The method of claim 1, further comprising providing, by the conference server, a plurality of virtual waiting rooms to the user and one or more additional users until the first resource contentions and second resource contentions are resolved.

16. The method of claim 15, further comprising assigning, by the conference server, the user and at least one of the one or more additional users to a virtual waiting room based on commonality of a predetermined characteristic shared by the user and the at least one of the one or more additional users.

17. The method of claim 15, further comprising:

providing, by the conference server, a first predetermined level of access to one or more of the user resources or communications resources to users within a same virtual waiting room;

and providing, by the conference server, a second predetermined level of access to the one or more of the user resources or communications resources to users in a different virtual waiting room.

18. The method of claim 1, further comprising providing, by the conference server, an alert to the user, the alert related to the electronic conference.

19. The method of claim 18, wherein the alert is provided via a communication channel used by the electronic conference.

20. The method of claim 18, wherein the alert is provided via a communication channel that is independent of the electronic conference.

21. The method of claim 1, wherein the communications resources comprise multiple communication modes.

22. The method of claim 1, further comprising providing, by the conference server, to a host of the electronic conference, an alert of a status of a predetermined user.

23. The method of claim 1, further comprising:

receiving, by the conference server, a request from the user to stop participation in the electronic conference; and

releasing, by the conference server, the user resources and the communications resources used by the user.

24. The method of claim 23, further comprising providing, by the conference server, to a host of the electronic conference, an alert regarding a quantity of users presently participating in the electronic conference.

25. The method of claim 1, further comprising providing, by the conference server, a status of the electronic conference to another electronic conference.

26. The method of claim 1, further comprising partitioning, by the conference server, the user and one or more additional users of the electronic conference based on a shared characteristic of the user and the one or more additional users.

27. The method of claim 1, further comprising:

collecting, by the conference server, contextual information related to the user resources;

and providing, by the conference server, an alert to a predetermined user associated with the electronic conference, the alert being based on a change in the contextual information related to a particular one of the user resources or the communications resources.

28. The method of claim 1, further comprising:

inferring, by the conference server, unavailability of a particular user resource, wherein the inference is based on the contextual information related to the user; and

providing, by the conference server, an alert to a predetermined user associated with the electronic conference, the alert based on the inferred unavailability of the particular user resource.

29. The method of claim 28, further comprising overriding, by the conference server, based on an instruction received from the predetermined user, one or more of the first resource contentions or the second resource contentions.

30. A method to receive alerts related to an electronic conference hosted by a conference server comprising a processor and a memory, the method comprising:

submitting, by a user device to the conference server, a request from a user to participate in the electronic conference; and

receiving, by the user device from the conference server, an alert related to a resource conflict of the electronic conference, wherein the resource conflict is determined by the conference server based on;

user resources to be provided to one or more participants of the electronic conference;

communications resources for implementing the electronic conference; and

contextual information related to the one or more participants, the user resources, and the communications resources, wherein the contextual information related to the communications resources comprises information not related to availability of the communications resources.