Multi-modal transcript unification in a collaborative environment

• US 9,760,865 B2
• Filed: 08/16/2007
• Issued: 09/12/2017
• Est. Priority Date: 08/16/2007
• Status: Active Grant

• Current Assignee: K.Mizra LLC
• Original Assignee: International Business Machines Corporation
• Inventors: Jones, Angela Richards, Lyle, Ruthie D.
• Primary Examiner(s): BAYARD, DJENANE M
• Application Number:
  US11/839,944
• Publication Number:
  US 20090049138A1
• Time in Patent Office: 3,680 Days
• Field of Search: 709204-207
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 12/1831 Tracking arrangements for later retrieval, e.g. recording contents, participants activities or behavior, network status
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

Embodiments of the present invention address deficiencies of the art in respect to multi-modal chat logging management in a collaborative environment, and provide a novel and non-obvious method, system and apparatus for generating a unified chat transcript for a multi-modal conversation in an instant messaging session. In one embodiment of the invention, a method of generating a unified chat transcript for a multi-modal conversation in an instant messaging session can be provided. The method can include establishing concurrent voice messaging and text messaging sessions between two conversants, receiving both voice messages and text messages between two conversants through the voice messaging and instant messaging sessions, and logging the voice messages and text messages in a single transcript of conversation between the two conversants.

Claims

1. A method for generating a unified chat transcript for a multi-modal conversation in an instant messaging session, the method comprising:

establishing a single instant messaging session between two conversants;

receiving text messages as part of a conversation between the two conversants, through the single instant messaging session;

embedding in the instant messaging session a voice message received from one of the two conversants;

classifying each one of the embedded voice message and the received text messages by type, the type of message being one of a voice message and a text message;

determining if the one of the voice and text messages is classified as a voice message; and

,

logging the classified voice and text messages in a single transcript of conversation between the two conversants occurring in the single instant messaging session in response to determining that the one of the received voice and text messages is classified as a voice message.

2. The method of claim 1, further comprising switching the conversation between voice messaging and the text messaging.

3. The method of claim 1, wherein the logging comprises chronologically displaying each one of the classified voice and text messages in the single instant messaging session between the two conversants.

4. The method of claim 1, wherein the logging comprises storing each one of the classified voice and text messages in a single transcript log file between the two conversants.

5. The method of claim 1, wherein the logging comprises chronologically ordering each one of the classified voice and text messages in the single transcript.

6. The method of claim 1, wherein the logging comprises displaying each one of the classified voice and text messages by username order in the single instant messaging session between the two conversants.

7. The method of claim 1, wherein the logging comprises username ordering of each one of the classified voice and text messages in the single transcript.

8. A collaborative computing data processing system comprising:

a processor;

an instant messenger configured to maintain a multi-modal instant messaging session between first and second conversants; and

multi-modal transcript unification logic, executing on the processor, and configured to

establish a single instant messaging session between two conversants,

receive text messages as part of a conversation between the two conversants, through the single instant messaging session,

embed in the instant messaging session a voice message received from one of the two conversants,

classify each one of the embedded voice message and the received text messages by type, the type of message being one of a voice message and a text message,

determine if the one of the voice and text messages is classified as a voice message, and

log the classified voice and text messages in a single transcript of conversation between the two conversants occurring in the single instant messaging session in response to determining that the one of the voice and text messages is classified as a voice message.

9. The system of claim 8, wherein the multi-modal transcript unification logic is configured to couple the voice messaging session to the single instant messaging session.

10. A computer program product comprising a computer usable storage medium that is not a transitory signal per se, having computer usable program code stored thereon for generating a unified transcript for a multi-modal conversation, the computer usable program code, when executed on a computer hardware device, causing the computer hardware device to perform the operations of:

establishing a single instant messaging session between two conversants;

receiving text messages as part of a conversation between the two conversants, through the single instant messaging session;

embedding in the instant messaging session a voice message received from one of the two conversants;

classifying each one of the embedded voice message and the received text messages by type, the type of message being one of a voice message and a text message;

determining if the one of the voice and text messages is classified as a voice message; and

,

logging the classified voice and text messages in a single transcript of conversation between the two conversants occurring in the single instant messaging session in response to determining that the one of the received voice and text messages is classified as a voice message.

11. The computer program product of claim 10, further comprising

switching the conversation between a voice messaging session and a text messaging session.

12. The computer program product of claim 10, wherein the logging comprises chronologically displaying each one of the classified voice and text messages in the single instant messaging session between the two conversants.

13. The computer program product of claim 10, wherein the logging comprises storing each one of the classified voice and text messages in a single transcript log file between the two conversants.

14. The computer program product of claim 10, wherein the logging comprises chronologically ordering each one of the classified voice and text messages in the single transcript.

15. The computer program product of claim 10, wherein the logging comprises username ordering of each one of the classified voice and text messages in the single transcript.

16. The computer program product of claim 10, wherein the logging comprises displaying each one of the classified voice and text messages by username order in the single instant messaging session between the two conversants.