Methods, systems, and computer readable media for preparing and delivering an ordered product upon detecting a customer presence

• US 9,760,943 B2
• Filed: 09/19/2011
• Issued: 09/12/2017
• Est. Priority Date: 09/17/2010
• Status: Active Grant

• Current Assignee: Mastercard International Incorporated (MasterCard Incorporated)
• Original Assignee: Mastercard International Incorporated (MasterCard Incorporated)
• Inventors: Khan, Mohammad
• Primary Examiner(s): GEORGALAS, ANNE MARIE
• Application Number:
  US13/236,243
• Publication Number:
  US 20120072311A1
• Time in Patent Office: 2,185 Days
• Field of Search: 705 261, 705 271
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0609 Buyer or seller confidence or verification
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

Methods, systems, and computer readable media for preparing and delivering an ordered product upon detecting a customer presence are disclosed. In one example, a method includes detecting the presence of a mobile device associated with a customer identifier at a designated area and initiating, upon detecting the presence of the mobile device, the processing of a stored order request associated with the customer identifier for at least one product. The method further includes utilizing the customer identifier to send a notification message to the mobile device indicating that the at least one product is available for pickup or delivery.

Claims

1. A system for detecting customer presence to initiate ordering and purchase of goods and services, the system comprising:

a detection system server configured to receive a customer presence signal communicated by a mobile device that includes both a customer identifier and a service set identifier (SSID) associated with the detection system server upon the mobile device entering or being activated within a designated area, wherein the designated area includes a range associated with the detection system server, and to detect a presence of the mobile device associated with the customer identifier in the designated area by receiving the customer presence signal communicated by the mobile device, wherein the customer identifier in the customer presence signal is recognized by the detection system server due to a prior registration of the customer identifier;

a trigger management server (TMS) configured to receive the customer identifier and a merchant entity code (MEC) from the detection system server, to determine a merchant server identified by the MEC, and to utilize the MEC to subsequently provide the customer identifier to the merchant server via a detection notification message that indicates the presence of the mobile device;

the merchant server configured to receive the detection notification message indicating the presence of the mobile device, wherein the detection notification message includes the customer identifier, to initiate processing of stored order request data associated with the customer identifier for at least one product, and to utilize the customer identifier to send a notification message to the mobile device indicating that the at least one product is available for pickup or delivery, wherein the stored order request data includes payment credential data associated with an electronic payment softcard that is previously provided to the merchant server by the mobile device prior to the detection system server receiving the customer presence signal communicated by the mobile device; and

wherein the detection system server and the merchant server comprise a computing platform including a hardware based processor.

2. The system of claim 1 wherein the stored order request data is stored in the memory of the mobile device.

3. The system of claim 1 wherein the stored order request data is stored in the merchant server.

4. The system of claim 1 wherein the merchant server is further configured to receive the stored order request data for the at least one product from a client device, wherein the stored order request data includes the payment credential data, an order identifier corresponding to the at least one product, and the customer identifier.

5. The system of claim 1 wherein the merchant server is further configured to receive, from the mobile device, a tag location code (TLC) associated with a touch point that is located in the designated area and is interfaced with the mobile device.

6. The system of claim 5 wherein the touch point includes at least one of a near field communication (NFC) smart poster, a radio frequency (RF) reader, and a barcode chart, the designated area is at least one of a parking spot and a dining table, and the TLC identifies at least one of the parking spot and the dining table.

7. The system of claim 1 wherein the merchant server is configured to use a tag location code (TLC) associated with the mobile device to direct the delivery of the at least one product to a designated location.

8. The system of claim 1 wherein the detection system server is further configured to detect the mobile device using at least one of:

a global system of mobile communications (GSM) triangulation and a global positioning system (GPS) triangulation.

9. The system of claim 1 wherein the at least one product is delivered to a customer associated with the mobile device at a designated location.

10. The system of claim 1 wherein the notification message indicates a pickup location for the available at least one product.

11. A method for detecting customer presence to initiate delivery of a product, the method comprising:

receiving, by a detection system server, a customer presence signal communicated by a mobile device that includes both a customer identifier and a service set identifier (SSID) associated with the detection system server upon the mobile device entering or being activated within a designated area, wherein the designated area includes a range associated with the detection system server;

detecting, by the detection system server, a presence of the mobile device associated with the customer identifier at the designated area by receiving the customer presence signal communicated by the mobile device, wherein the customer identifier in the customer presence signal is recognized by the detection system server due to a prior registration of the customer identifier;

receiving, by a trigger management server (TMS) from the detection system server, the customer identifier and a merchant entity code (MEC) that is used to determine a merchant server identified by the MEC;

utilizing, by the TMS, the MEC to provide the customer identifier to the merchant server via a detection notification message that indicates the presence of the mobile device;

receiving, by the merchant server, the detection notification message indicating the detected presence of the mobile device, wherein the detection notification message includes the customer identifier;

initiating, by the merchant server, upon being informed by the detection system server of the detected presence of the mobile device, processing of stored order request data associated with the customer identifier for at least one product, wherein the stored order request data includes payment credential data associated with an electronic payment softcard that is previously provided to the merchant server by the mobile device prior to the detection system server receiving the customer presence signal communicated by the mobile device;

utilizing the customer identifier to send a notification message to the mobile device indicating that the at least one product is available for pickup or delivery; and

wherein each of the detection system server and the merchant server comprises a computing platform including a hardware based processor.

12. The method of claim 11 comprising storing the stored order request data for the at least one product in the memory of the mobile device.

13. The method of claim 11 comprising storing the stored order request data for the at least one product in a backend merchant server.

14. The method of claim 11 comprising:

receiving the stored order request data for the at least one product from a client device, wherein the stored order request data includes the payment credential data, an order identifier corresponding to the at least one product, and the customer identifier.

15. The method of claim 11 comprising receiving, from the mobile device, a tag location code (TLC) associated with a touch point that is located in the designated area and is interfaced with the mobile device.

16. The method of claim 15 wherein the touch point includes at least one of a near field communication (NFC) smart poster, a radio frequency (RF) reader, and a barcode chart, the designated area is at least one of a parking spot and a dining table, and the TLC identifies at least one of the parking spot and the dining table.

17. The method of claim 11 comprising using a location code (TLC) associated with the mobile device to deliver the at least one product to a designated location.

18. The method of claim 11 wherein detecting the presence of a mobile device includes detecting the mobile device using at least one of:

a global system of mobile communications (GSM) triangulation and a global positioning system (GPS) triangulation.

19. The method of claim 11 comprising delivering the at least one product to a customer associated with the mobile device at a designated location.

20. The method of claim 11 wherein the notification message indicates a pickup location for the available at least one product.

21. A non-transitory computer readable medium having stored thereon computer executable instructions that when executed by at least one processor of at least one computer performs steps comprising:

receiving, by a detection system server, a customer presence signal communicated by a mobile device that includes both a customer identifier and a service set identifier (SSID) associated with the detection system server upon the mobile device entering or being activated within a designated area, wherein the designated area includes a range associated with the detection system server;

detecting, by the detection system server, a presence of the mobile device associated with the customer identifier at the designated area by receiving the customer presence signal communicated by the mobile device wherein the customer identifier in the customer presence signal is recognized by the detection system server due to a prior registration of the customer identifier;

receiving, by a trigger management server (TMS) from the detection system server, the customer identifier and a merchant entity code (MEC) that is used to determine a merchant server identified by the MEC;

utilizing, by the TMS, the MEC to provide the customer identifier to the merchant server via a detection notification message that indicates the presence of the mobile device;

receiving, by the merchant server, the detection notification message indicating the detected presence of the mobile device, wherein the detection notification message includes the customer identifier;

initiating, by the merchant server, upon detecting the presence of the mobile device, processing of stored order request data associated with the customer identifier for at least one product, wherein the stored order request data includes payment credential data associated with an electronic payment softcard that is previously provided to the merchant server by the mobile device prior to the detection system server receiving the customer presence signal communicated by the mobile device; and

utilizing the customer identifier to send a notification message to the mobile device indicating that the at least one product is available for pickup or delivery.