Integrated real estate showing scheduling and key management system

• US 9,761,071 B2
• Filed: 08/29/2016
• Issued: 09/12/2017
• Est. Priority Date: 04/29/2014
• Status: Active Grant

• Current Assignee: MFTB Holdco Incorporated
• Original Assignee: ShowingTime.com, Inc. (Zillow Group, Inc.)
• Inventors: Woodard, Scott E, Caputo, Michael P, Kellogg, William
• Primary Examiner(s): Timory, Kabir A
• Application Number:
  US15/250,486
• Publication Number:
  US 20160364928A1
• Time in Patent Office: 379 Days
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 10/1097 Task assignment
• CPC Class Codes: G06Q 50/16 Real estate
• CPC Class Codes: G07C 9/00571 operated by interacting with a central unit
• CPC Class Codes: G07C 9/00904 for hotels, motels, office buildings or the like
• CPC Class Codes: G07C 9/38 with central registration
• CPC Class Codes: G07F 9/001 Interfacing with vending machines using mobile or wearable devices
• CPC Class Codes: G07F 9/002 Vending machines being part of a centrally controlled network of vending machines
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences

Abstract

A system and method for dispensing a key from a key kiosk disposed at a realtor'"'"'s office near a real property based on a showing appointment scheduled with a showing scheduling system. The appointment, including a date and time, as well as an authorized user is communicated from the showing scheduling system to the key kiosk. The user then authenticates herself or himself to the kiosk at the appropriate time, and the key is dispensed. The kiosk authenticates the user by scanning a QR code or using the physical location of the user. The kiosk will not dispense the key if the user has a different key that is checked out, but not returned yet. The key can be returned to the kiosk where it is dispensed, or a different key kiosk. The kiosk also dispenses a single common key when the user shows multiple properties.

Claims

1. A showing appointment management system comprising:

a) a server for managing real estate property showing appointments;

b) a showing appointment management server software application running on said server;

c) said server adapted to;

1) communicate with a mobile communication device;

2) schedule a first appointment for showing a first real property, said first appointment including a date, time, and user identifier, said first appointment requested by a showing agent;

3) determine a first key kiosk containing a first set of keys associated with said first real property;

4) determine whether there is a first key within said first set of keys that is available for said first appointment date and time;

5) where said first key is available for said first appointment date and time, automatically communicate said first appointment and a fingerprint based authentication code to said first key kiosk over an Internet, wherein said fingerprint based authentication code generated from a fingerprint of said showing agent, wherein said first key kiosk is adapted to;

i. dispense a plurality of keys corresponding to a plurality of real properties and including said first set of keys;

ii. receive said first appointment from said server;

iii. receive a fingerprint identifier from said mobile device, wherein said fingerprint identifier generated from image features derived from a fingerprint image captured by said mobile communication device;

iv. authenticate said showing agent based on said first appointment, said fingerprint authentication code, and said fingerprint identifier;

v. where said showing agent is authorized, dispense said first key; and

vi. communicate to said server a first status of said first key as dispensed to said authorized showing agent from said first key kiosk; and

6) receive said first status of said first key.

2. The showing appointment management system of claim 1, wherein said first key kiosk is further adapted to:

a) determine that said authorized showing agent had checked out a second key that has not been returned; and

b) where the second key has not been returned, refuse to dispense said first key.

3. A showing appointment management system comprising:

a) a server for managing real estate property showing appointments;

b) a showing appointment management server software application running on said server;

c) said server adapted to;

1) schedule a first appointment for showing a first real property, said first appointment including a date, time, and user identifier;

2) determine a first key kiosk for making a copy key to access said first real property;

3) determine a set of key measures, said set of key measures specifying a physical key corresponding to said first real property; and

4) send said first appointment and said set of key measures to said first key kiosk over an Internet, wherein said first key kiosk is adapted to;

i. dispense a plurality of keys corresponding to a plurality of real properties and including said first set of keys;

ii. receive said first appointment and said set of key measures from said server;

iii. authorize a first user based on said first appointment;

iv. where said first user is authorized, create said copy key based on said set of key measures; and

v. dispense said copy key.

4. The showing appointment management system of claim 3, wherein said server determines said set of key measures by receiving said set of key measures from a mobile communication device, wherein said mobile communication device is adapted to capture a set of images of said physical key, derive said set of key measures from said set of images, and send said set of key measures to said server.

5. The showing appointment management system of claim 3, wherein said server determines said set of key measures by deriving said set of key measures from a set of images of said physical key, wherein said set of images is captured by and received from a mobile communication device.