Enhanced communication of electronic reminders

• US 9,762,523 B1
• Filed: 05/03/2011
• Issued: 09/12/2017
• Est. Priority Date: 05/03/2010
• Status: Active Grant

• Current Assignee: Egain Corporation (eGain Communications Corporation)
• Original Assignee: Egain Corporation (eGain Communications Corporation)
• Inventors: Roy, Ashutosh, Jones, Ian, Dove, Peter
• Primary Examiner(s): Gillis, Brian J
• Assistant Examiner(s): Duong, Thao
• Application Number:
  US13/100,183
• Time in Patent Office: 2,324 Days
• Field of Search: 455457, 709206, 709203, 709216-219, 709227, 709232, 709249, 715771
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages

Abstract

A method, computer-readable medium and system for providing automatic or electronic reminders are disclosed. An attribute associated with a task may be used in combination with information about a user to provide an electronic reminder to the user for the task at a relevant or appropriate time to enable the task to be completed. As such, at least one attribute associated with a task and information about a user may be used to automatically determine a time for communicating an electronic reminder to the user.

Claims

1. A method of providing electronic reminders, said method comprising:

accessing an attribute associated with a task;

accessing information associated with a first user, wherein said task is assigned to said first user for execution, and wherein said task is generated by a second user;

determining, based on said attribute and said information, a time for communicating an electronic reminder associated with said task to said first user,

wherein said time occurs when a voice communication channel is established between a first electronic device associated with said first user and a second electronic device associated with said second user,

wherein said first and second electronic devices are communicatively coupled together over said voice communication channel in a communication network;

delivering over another communication channel of another communication network said electronic reminder to said first electronic device of said first user at said time;

wherein said electronic reminder is sent in accordance with a rule accessed from a rule database;

wherein said task is input via a graphical user interface by at least one other user;

assigning said task to said first user, and wherein said at least one other user is free of responsibility for completing said task; and

responsive to a completion of said task by said first user, communicating to said at least one other user a message that said task has been completed by said first user.

2. The method of claim 1, wherein said information associated with said first user comprises at least one other user in communication with said first user.

3. The method of claim 1 further comprising:

accessing data associated with task; and

parsing said data to determine said attribute.

4. The method of claim 1, wherein said task is input via a graphical user interface by said second user.

5. The method of claim 1, wherein said task is shared with a third user, and further comprising:

responsive to a completion of said task by said third user, communicating to said first user a message that said task has been completed by said third user.

6. The method of claim 1 further comprising:

assigning a category to said task, and

wherein said determining further comprises automatically determining said time based at least in part on said category.

7. A non-transitory computer-readable medium having computer-readable program code embodied therein for causing a computer system to perform a method of providing electronic reminders, said method comprising:

accessing an attribute associated with a task;

accessing information associated with a first user wherein said task is assigned to said first user for execution, and wherein said task is generated by a second user;

determining, based on said attribute and said information, a time for communicating an electronic reminder associated with said task to said first user,

wherein said time occurs when a voice communication channel is established between a first electronic device associated with said first user and a second electronic device associated with said second user,

wherein said first and second electronic devices are communicatively coupled together over said voice communication channel in a communication network;

delivering over another communication channel of another communication network said electronic reminder to said first electronic device of said first user at said time;

wherein said electronic reminder is sent in accordance with a rule accessed from a rule database;

wherein said task is input via a graphical user interface by at least one other user;

assigning said task to said first user, and wherein said at least one other user is free of responsibility for completing said task; and

responsive to a completion of said task by said first user, communicating to said at least one other user a message that said task has been completed by said first user.

8. The computer-readable medium of claim 7, wherein said information associated with said first user is selected from a group consisting of:

a location of said first user; and

at least one other user in communication with said first user.

9. The computer-readable medium of claim 7, wherein said method further comprises:

accessing data associated with task; and

parsing said data to determine said attribute.

10. The computer-readable medium of claim 7, wherein said task is input via a graphical user interface by said second user.

11. The computer-readable medium of claim 7, wherein said task is shared with a third user, and wherein said method further comprises:

responsive to a completion of said task by said third user, communicating to said first user a message that said task has been completed by said third user.

12. The computer-readable medium of claim 7, wherein said method further comprises:

assigning a category to said task, and

wherein said determining further comprises automatically determining said time based at least in part on said category.

13. A system comprising a processor and a memory, wherein said memory comprises instructions that when executed by said system implement a method of providing an electronic reminder, said method comprising:

accessing an attribute associated with a task;

accessing information associated with a first user, wherein said task is assigned to said first user for execution, and wherein said task is generated by a second user;

responsive to establishing voice communication between a first electronic device associated with said first user and a second electronic device associated with said second user over a voice communication channel of a voice communication network, delivering over another communication channel of another communication network said electronic reminder to said first electronic device of said first user,

wherein said task is ordered based on a spatial ordering of locations associated with a plurality of tasks,

wherein said task is input via a graphical user interface by at least one other user;

assigning said task to said first user, and wherein said at least one other user is free of responsibility for completing said task; and

responsive to a completion of said task by said first user, communicating to said at least one other user a message that said task has been completed by said first user.

14. The system of claim 13, wherein said information associated with said first user is selected from a group consisting of:

a location of said first user; and

at least one other user in communication with said first user.

15. The system of claim 13, wherein said method further comprises:

accessing data associated with task; and

parsing said data to determine said attribute.

16. The system of claim 13, wherein said task is input via a graphical user interface by said second user.

17. The system of claim 13, wherein said task is shared with a third user, and wherein said method further comprises:

responsive to a completion of said task by said third user, communicating to said first user a message that said task has been completed by said third user.

18. The system of claim 13, wherein said method further comprises:

assigning a category to said task, and

wherein said determining further comprises automatically determining said time based at least in part on said category.