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System and method for remote monitoring of document processing device

  • US 9,762,758 B1
  • Filed: 04/20/2016
  • Issued: 09/12/2017
  • Est. Priority Date: 04/20/2016
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a network interface configured for data communication with a plurality of identifiable multifunction peripherals,the network interface configured to receive status data from each of the plurality of multifunction peripherals;

    a processor and associated memory,the memory configured to store contact data mapping each multifunction peripheral to at least one designated contact and device location data corresponding to a location of each of the plurality of multifunction peripherals,the processor configured to store received status data in the memory; and

    a statistical engine, including the processor and the memory, configured to calculate trend data indicative of failure rates and likelihood of failure of each of the plurality of multifunction peripherals in accordance with the stored status data,wherein the processor is further configured to generate multifunction peripheral device clusters comprising a geographically-proximate grouping of multifunction peripherals in accordance with failure rates and location data;

    wherein the processor is further configured to selectively generate alerts corresponding to identified multifunction peripheral device clusters in accordance with an analysis of the trend data, andwherein the network interface is further configured to communicate the alerts to at least one designated contact in accordance with each identified multifunction peripheral and the contact data.

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