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Notifying an attendant when a customer scans an oversized item

  • US 9,767,447 B2
  • Filed: 01/29/2013
  • Issued: 09/19/2017
  • Est. Priority Date: 01/29/2013
  • Status: Active Grant
First Claim
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1. A computer-implemented method for providing a product to a user at one of a plurality of sale terminals furnished within a facility of a retailer, comprising:

  • providing a scanned item server;

    providing an application installed on a mobile computing device corresponding to the user and communicatively coupled to the scanned item server;

    determining, at a processing device of the scanned item server, that an item selected by the user on the application is indicative of an oversized item, the oversized item indicating an oversized product the user is unable to transport from a currently stocked location within the facility to the one of the plurality of sale terminals for purchasing the oversized item, wherein the item selected by the user on the application is determined indicative of the oversized item by;

    receiving, at the processing device, an item identifier from the application,retrieving, at the processing device, physical attribute information related to the item from an item database using the item identifier, anddetermining, at the processing device, that the physical attribute information exceeds a predetermined threshold;

    generating, at the processing device, a first notification comprising a first map of the facility, the first map annotated with a current location of the oversized item for retrieval by a first facility attendant, the current location indicated by a visual representation of a specific section of the facility and a textual location descriptor comprised of at least one of an aisle identifier, a lane identifier, or a shelf identifier, wherein the current location is determined by;

    monitoring, at the processing device, a location of the mobile computing device when the user selects the oversized item, the location of the mobile computing device being received from the mobile computing device, anddetermining, at the processing device, the current location of the oversized item corresponds to the location of the mobile computing device;

    transmitting, at the processing device, the first notification to a first facility computing device corresponding to the first facility attendant;

    determining that the user has completed a transaction for the purchase of the oversized item by receiving, at the processing device, an electronic receipt broadcasted from the one of the plurality of sale terminals at which the transaction for the purchase of the oversized item occurred, the electronic receipt indicating one or more purchased items, one of the one or more purchased items indicating the purchase of the oversized item and a terminal identifier corresponding to the one of the plurality of sale terminals at which the user purchased the oversized item;

    upon determining the user has completed the transaction;

    obtaining, at the processing device, terminal information related to the one of the plurality of sale terminals at which the transaction for the purchase of the oversized item occurred, including at least the terminal identifier from the electronic receipt;

    determining a location of the one of the plurality of sale terminals;

    generating, at the processing device, a second notification related to the terminal information, wherein the second notification includes at least a second map of the facility annotated with a current location of the user, the current location of the user indicated by a visual representation of a specific section of the facility and a textual location descriptor including at least a sale terminal identifier indicating one of the plurality of sale terminals; and

    transmitting, at the processing device, the second notification to a second facility computing device corresponding to a second facility attendant.

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