Virtual purchasing assistant

• US 9,767,498 B2
• Filed: 01/30/2014
• Issued: 09/19/2017
• Est. Priority Date: 01/31/2013
• Status: Active Grant

• Current Assignee: LF Technology Development Corporation Limited
• Original Assignee: LF Technology Development Corporation Limited
• Inventors: Greystoke, Alexander
• Primary Examiner(s): AIRAPETIAN, MILA
• Application Number:
  US14/169,058
• Publication Number:
  US 20140214615A1
• Time in Patent Office: 1,328 Days
• Field of Search: 705 261, 705346, 705 2644, 705 267
• CPC Class Codes: G06Q 30/0619 Neutral agent
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

Methods and apparatus, including computer program products, are provided for an intelligent, continuously active purchasing assistant. The method may include receiving at least one customer specification from at least one potential customer of an expression of an interest in a purchase, the expression of the interest in the purchase comprising at least an interest lifetime; receiving a customer geolocation; receiving at least one supplier specification from at least one supplier of an inventory item; creating a continuous, real-time distribution channel comprising at least one match of the at least one customer specification and the at least one supplier specification of the inventory item, wherein the real-time distribution channel is sustained during the interest lifetime; and conducting an exchange wherein the inventory item is made available to the at least one potential customer. Related apparatus, systems, methods, and articles are also described.

Claims

1. A computer-implemented method comprising:

providing a virtual purchasing assistant that includes a memory to store a digital representation of a customer purchase profile including historical purchase information and activity data of a potential customer;

receiving, at a user portal, first data corresponding to the customer purchase profile;

receiving, at a supplier portal, second data corresponding to a supplier specification of a potential inventory item;

establishing, via the virtual purchasing assistant and a private communication bridge processor, a private communication bridge between the potential customer and a supplier;

receiving a query, at the private communication bridge processor via the user portal, based on an expression of an interest in a purchase of an inventory item by the potential customer, the expression including at least an interest lifetime which indicates a period in which the potential customer may acquire the inventory item;

matching, at the private communication bridge processor, at least one match of the inventory item to the supplier specification of the potential inventory item;

creating, via the private communication bridge processor, a real-time distribution channel that is sustained during a portion of the interest lifetime to host an exchange between the potential customer and the supplier via the real-time distribution channel based on the match, wherein the potential inventory item is made available to the potential customer via the real-time distribution channel;

analyzing the historical purchase information via an intelligent suggestion engine of the virtual purchasing assistant to form a customer purchase profile;

continuously searching, via the intelligent suggestion engine, during the interest lifetime for another item than the inventory item to suggest the potential customer acquire based on the customer purchase profile; and

provide a notice to the potential customer from the intelligent suggestion engine via the real-time distribution channel that at least one other item is available to the potential customer, where the notice provides visibility of inventory that is personalized, immediately actionable and not readily available to the public.

2. The method of claim 1, wherein the historical purchase information includes at least one of a timeframe of purchase and a geolocation of the potential customer.

3. The method of claim 1 further comprising:

providing a recommendation of the purchase based upon analyzing of the historical purchase information including a detailed user profile, prior expressions of interest, previous purchases and previous offer declines.

4. The method of claim 2 further comprising:

determining, via the geolocation, a proximate location of the potential customer and recommending a purchase offer based on the proximate location of the potential customer.

5. The method of claim 1, wherein the query includes an itinerary.

6. The method of claim 2, wherein the real-time distribution channel comprises a connection providing one or more candidates for the at least one match based on an ongoing search based on one or more intelligent factors comprising the customer profile, the geolocation, the at least one customer specification, and the at least one supplier specification.

7. A computer processing system to facilitate remote purchasing of an item via a computer network comprising:

at least one processor adapted to establish a private communication bridge via a server coupled to the computer network, the private communication bridge between a potential customer and a supplier which is not accessible to the public; and

at least one memory including code which when executed perform a method including;

providing a virtual purchasing assistant at the server to store a digital representation of a customer purchase profile including historical purchase information of the potential customer;

providing a supplier portal from the server to the supplier via the computer network, and receiving, at the supplier portal, data representing a supplier specification of a time sensitive inventory item;

providing a user portal from the server to the potential customer via the computer network, and receiving, at the user portal, data representing a customer specification from the potential customer of an expression of an interest in a purchase, the expression of the interest in the purchase comprising at least an interest lifetime where the expression of the interest expires after the interest lifetime;

creating a real-time distribution channel between the potential customer and the supplier, via the private communication bridge, to facilitate a secure transaction between the potential customer and the supplier in which both have real-time exchange information sent to them from the server to facilitate a matching of the time sensitive inventory item available from the supplier and the purchase, the real-time distribution channel performing a matching of the customer specification and the supplier specification, wherein the real-time distribution channel is sustained during the interest lifetime;

conducting an exchange, via the private communication bridge, wherein the inventory item is made available to the at least one potential customer based on the matching;

analyzing historical purchase information to form a customer purchase profile;

continuously searching, via an intelligent computer based artificial intelligence engine of the server, during the interest lifetime for another item other than the inventory item to suggest the potential customer acquire based on the customer purchase profile; and

providing a notice, via the private communication bridge, to the potential customer via the real-time distribution channel that the another item is available to the potential customer.

8. The computer processing system of claim 7, wherein the historical purchase information includes data representing a timeframe of purchase and a geolocation.

9. The computer processing system of claim 8, wherein the method further comprises:

determining, via the geolocation data, a proximate location of the potential customer and recommending, via the user portal, a purchase offer based on the proximate location of the potential customer.

10. The computer processing system of claim 7, wherein the customer specification further comprises an itinerary.

11. The computer processing system of claim 8, wherein the real-time distribution channel comprises a connection providing one or more candidates for the at least one match based on a an ongoing search based on one or more intelligent factors comprising the customer profile, the geolocation, the at least one customer specification, and the at least one supplier specification.

18. The computer processing system of claim 7 comprising the method further including:

delivering an offer of the sensitive inventory item available from the supplier to multiple potential customers linked to a match of the supplier specification and respective customer specifications via the real-time distribution channel;

selecting a winning customer from the multiple potential customers; and

collecting non-winner data from the multiple potential customers that were not selected as the winning customer;

analyzing the collected non-winner data to determine a statistical characteristic; and

delivering the statistical characteristic to the supplier via the supplier portal.

19. The computer processing system of claim 18 comprising the method further including:

analyzing the customer specification against the collected non-winner data determine a non-winner data analysis;

suggesting a second real-time exchange based upon the non-winner data analysis;

collecting historical purchase data of the potential customer;

analyzing the customer specification against the collected historical purchase data to generate a historical purchase analysis; and

suggesting another item for purchase by the potential customer based on the historical purchase analysis.

20. The computer processing system of claim 7 comprising the method further including:

determining dynamic pricing driven by supply and demand;

suggesting new pricing based on the dynamic pricing to the supplier via the supplier portal;

receiving an indicator from the supplier portal of a supplier agreement to the new pricing; and

incorporating the new pricing in an offer sent to the user to purchase an upsell item.

12. A computer-readable memory device including code which when executed by at least one processor provides operations comprising:

implementing a virtual purchasing assistant to store a digital representation of a user decision process when facing a purchase decision, including historical purchase information of the user;

establishing a private communication bridge between the user and a supplier;

receiving a customer specification from the user of an expression of an interest in a purchase, the expression of the interest in the purchase comprising at least an interest lifetime;

receiving a supplier specification from a supplier of an inventory item;

creating a real-time distribution channel, via the private communication bridge, to facilitate a secure transaction between the user and the supplier, the real-time distribution channel performing a matching of the customer specification and the supplier specification without direct interaction from the user, wherein the real-time distribution channel is sustained during the interest lifetime;

conducting an exchange wherein the inventory item is made available, via the real-time distribution channel, to the user based on the matching;

collecting historical purchase information from the user;

analyzing the historical purchase information to form the digital representation;

continuously searching, via an intelligent software based system, during the interest lifetime for another product other than the inventory item to suggest the user acquire based on the digital representation; and

providing a notice from the intelligent software based system to the user via the real-time distribution channel that the another product is available and immediately actionable to the user.

13. The computer-readable memory device of claim 12, wherein the historical purchase information include at least one of a time frame of purchase and a geolocation.

14. The computer-readable memory device of claim 12, wherein the private communication bridge offers visibility to the user of inventory that is filtered such that the inventory is personalized, immediately actionable, and not readily available to the public at large.

15. The computer-readable memory device of claim 12, wherein the operations further comprise constantly evaluating for another product and adjusting pricing on the user'"'"'s behalf using a dynamic pricing algorithm.

16. The computer-readable memory device of claim 12, wherein the operations further comprise executing a continuously learning intelligent agent such that the digital representation can be updated based on the user'"'"'s successes, failures, choices, actions, and inactions.

17. The computer-readable memory device of claim 13, wherein the operations further comprise determining, via the geolocation, a proximate location of the user and recommending a purchase offer based on the proximate location of the user.