Notification delivery system

• US 9,769,094 B2
• Filed: 05/03/2012
• Issued: 09/19/2017
• Est. Priority Date: 05/04/2011
• Status: Active Grant

• Current Assignee: CeleritasWorks, LLC (RGS Senior Management Group, LC)
• Original Assignee: CeleritasWorks, LLC (RGS Senior Management Group, LC)
• Inventors: Evans, Scott A., Lester, Brett A., Schwartz, Dan W., Smith, Todd, Stubbs, Dirk A.
• Primary Examiner(s): Thieu, Benjamin M
• Application Number:
  US13/463,765
• Publication Number:
  US 20130191471A1
• Time in Patent Office: 1,965 Days
• Field of Search: 709206, 709217, 709218, 707 3, 707 6, 707 10
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/222 using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area

Abstract

Provided are a computer implemented method, computer program product, and system for providing notifications. A ticket that specifies at least one activity to be performed, a location at which the activity is to be performed, and a period of time in which that activity is to occur is received. A message to be delivered is identified based on the activity, the location, and the period of time, wherein the message describes one or more measures to be taken based on the activity. The identified message describing the one or more measures is delivered to enable at least one of the measures to be taken before the activity occurs in the period of time specified in the ticket.

Claims

1. A method for providing notifications, comprising:

receiving, with a processor of a computer, a ticket from a stakeholder that specifies an activity to be performed, a location at which the activity is to be performed, and a period of time in which that activity is to occur

identifying a message to be delivered for display to the stakeholder based on the activity, the location, and the period of time, wherein the identified message is a safety message that describes a first safety measure to be taken before the activity occurs in the period of time, a second safety measure to be taken during the activity in the period of time, and a third safety measure to be taken in response to a problem occurring with the activity;

identifying a delivery option among delivery options including a just-in-time positive response message;

delivering the identified message to the stakeholder using the delivery option and describing the first safety measure to be taken by the stakeholder before the activity occurs in the period of time, the second safety measure to be taken by the stakeholder during the activity in the period of time, and the third safety measure to be taken in response to a problem occurring with the activity;

recording the delivery of the identified message;

receiving a request for information on the delivered message; and

responding to the request with information on the delivered message.

2. The method of claim 1, wherein the identified message to be delivered is identified based on any previously delivered messages and based on a schedule.

3. The method of claim 1,

wherein the information includes content of the identified message, identifies the stakeholder who received the identified message, and indicates when the stakeholder received the identified message.

4. The method of claim 1, further comprising:

determining that the message is to be delivered in response to one of determining that there has been a ticket entry action, a ticket update action, a ticket locate action, receipt of a positive response and based on a schedule.

5. The method of claim 1,

wherein the delivery option is one of delivery to a one-call gateway for a ticket entry action, a ticket update action, and a ticket locate action.

6. The method of claim 1,

wherein the just-in-time positive response message is sent when a positive response is received from an operator.

7. A computer program product for providing notifications, the computer program product comprising:

a non-transitory computer readable storage medium having computer readable program code embodied therein, the computer readable program code, when executed by a processor of a computer, is configured to perform;

receiving a ticket from a stakeholder that specifies an activity to be performed, a location at which the activity is to be performed, and a period of time in which that activity is to occur;

identifying a message to be delivered for display to the stakeholder based on the activity, the location, and the period of time, wherein the identified message is a safety message that describes a first safety measure to be taken before the activity occurs in the period of time, a second safety measure to be taken during the activity in the period of time, and a third safety measure to be taken in response to a problem occurring with the activity;

identifying a delivery option among delivery options including a just-in-time positive response message;

delivering the identified message to the stakeholder using the delivery option and describing the first safety measure to be taken by the stakeholder before the activity occurs in the period of time, the second safety measure to be taken by the stakeholder during the activity in the period of time, and the third safety measure to be taken in response to a problem occurring with the activity;

recording the delivery of the identified message;

receiving a request for information on the delivered message; and

responding to the request with information on the delivered message.

8. The computer program product of claim 7, wherein the identified message to be delivered is identified based on any previously delivered messages and based on a schedule.

9. The computer program product of claim 7,

wherein the information includes content of the identified message, identifies the stakeholder who received the identified message, and indicates when the stakeholder received the identified message.

10. The computer program product of claim 7, wherein the computer readable program code, when executed by the processor of the computer, is configured to perform:

determining that the message is to be delivered in response to one of determining that there has been a ticket entry action, a ticket update action, a ticket locate action, receipt of a positive response and based on a schedule.

11. The computer program product of claim 7,

wherein the delivery option is one of delivery to a one-call gateway for a ticket entry action, a ticket update action, and a ticket locate action.

12. The computer program product of claim 7,

wherein the just-in-time positive response message is sent when a positive response is received from an operator.

13. A computer system for providing notifications, comprising:

a processor; and

a storage device coupled to the processor, wherein the storage device has stored thereon a program, and wherein the processor is configured to execute instructions of the program to perform operations, wherein the operations comprise;

receiving, with a processor of a computer, a ticket from a stakeholder that specifies an activity to be performed, a location at which the activity is to be performed, and a period of time in which that activity is to occur;

identifying a message to be delivered for display to the stakeholder based on the activity, the location, and the period of time, wherein the identified message is a safety message that describes a first safety measure to be taken before the activity occurs in the period of time, a second safety measure to be taken during the activity in the period of time, and a third safety measure to be taken in response to a problem occurring with the activity;

identifying a delivery option among delivery options including a just-in-time positive response message;

delivering the identified message to the stakeholder using the delivery option and describing the first safety measure to be taken by the stakeholder before the activity occurs in the period of time, the second safety measure to be taken by the stakeholder during the activity in the period of time, and the third safety measure to be taken in response to a problem occurring with the activity;

recording the delivery of the identified message;

receiving a request for information on the delivered message; and

responding to the request with information on the delivered message.

14. The computer system of claim 13, wherein the identified message to be delivered is identified based on any previously delivered messages and based on a schedule.

15. The computer system of claim 13,

wherein the information includes content of the identified message, identifies the stakeholder who received the identified message, and indicates when the stakeholder received the identified message.

16. The computer system of claim 13, further comprising:

determining that the message is to be delivered in response to one of determining that there has been a ticket entry action, a ticket update action, a ticket locate action, receipt of a positive response and based on a schedule.

17. The computer system of claim 13,

wherein the delivery option is one of delivery to a one-call gateway for a ticket entry action, a ticket update action, and a ticket locate action.

18. The computer system of claim 13,

wherein the just-in-time positive response message is sent when a positive response is received from an operator.