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Transcription of communication sessions

  • US 9,773,501 B1
  • Filed: 01/06/2017
  • Issued: 09/26/2017
  • Est. Priority Date: 01/06/2017
  • Status: Active Grant
First Claim
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1. A computer-implemented method to transcribe a communication sessionbetween devices, the method comprising:

  • establishing a video communication session between a first device and a second device using a communication system such that first device video and first device audio is sent from the first device to the second device and second device video and second device audio is sent from the second device to the first device;

    during the video communication session;

    receiving the first device audio and the second device audio at the communication system;

    duplicating, by the communication system, the first device audio and the second device audio to generate duplicated first device audio and duplicated second device audio;

    routing, by the communication system, the second device audio to the first device;

    routing, by the communication system, the first device audio to the second device;

    separately routing, by the communication system, the duplicated first device audio and the duplicated second device audio to a transcription system;

    generating, in substantially real-time by the transcription system through a first process, second transcript data of the duplicated second device audio, the second transcript data including a transcription of the duplicated second device audio; and

    routing the second transcript data to the first device for presentation of the transcription of the second device audio by the first device in substantially real-time and substantially synchronized with presentation of the second device audio by the first device during the video communication session; and

    generating, by the transcription system through a second process separate from the first process, first transcript data of the duplicated first device audio, the first transcript data including a transcription of the duplicated first device audio, the generation of the first transcript data not occurring in substantially real-time such that the generation of the first transcript data occurs after termination of the video communication session.

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