Creating linked communications

• US 9,785,620 B2
• Filed: 02/05/2015
• Issued: 10/10/2017
• Est. Priority Date: 02/05/2015
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Kozinchik, Scott Alan
• Primary Examiner(s): Nguyen, Tu
• Application Number:
  US14/614,559
• Publication Number:
  US 20160234145A1
• Time in Patent Office: 978 Days
• Field of Search: 709206
• CPC Class Codes: G06F 40/134 Hyperlinking
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads

Abstract

Creating linked communications is described. A system displays a first communication. The system receives a user selection of text in the first communication. The system creates a second communication including the text. The first communication includes a first link to the second communication and/or the second communication includes a second link to the first communication.

Claims

1. A system for creating linked communications, the apparatus comprising:

one or more processors; and

a non-transitory computer readable medium storing a plurality of instructions, which when executed, cause the one or more processors to;

display a first communication;

receive a user selection of text in the first communication, the first communication also comprising unselected text;

create a second communication comprising the selected text; and

create a first link in the first communication linking to the second communication and a second link in the second communication linking to the first communication, the second link further linking to annotations associated with the unselected text.

2. The system of claim 1, comprising further instructions, which when executed, cause the one or more processors to assign a communication type to the second communication in response to receiving a user selection of the communication type following the user selection of the text.

3. The system of claim 1, comprising further instructions, which when executed, cause the one or more processors to indicate that the text in the first communication is associated with the second communication when displaying the first communication.

4. The system of claim 1, comprising further instructions, which when executed, cause the one or more processors to display information associated with the second communication when displaying the first communication.

5. The system of claim 1, comprising further instructions, which when executed, cause the one or more processors to at least one of display the second communication and enable editing of the second communication in response to receiving a user selection of the first link from the first communication to the second communication.

6. The system of claim 1, comprising further instructions, which when executed, cause the one or more processors to display information associated with the first communication when displaying the second communication.

7. The system of claim 1, comprising further instructions, which when executed, cause the one or more processors to at least one of display the first communication and enable editing of the first communication in response to receiving a user selection of the second link from the second communication to the first communication.

8. A computer program product comprising computer-readable program code to be executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code including instructions to:

display a first communication;

receive a user selection of text in the first communication, the first communication also comprising unselected text;

create a second communication comprising the selected text; and

create a first link in the first communication linking to the second communication and a second link in the second communication linking to the first communication, the second link further linking to annotations associated with the unselected text.

9. The computer program product of claim 8, wherein the program code comprises further instructions to assign a communication type to the second communication in response to receiving a user selection of the communication type following the user selection of the text.

10. The computer program product of claim 8, wherein the program code comprises further instructions to indicate that the text in the first communication is associated with the second communication when displaying the first communication.

11. The computer program product of claim 8, wherein the program code comprises further instructions to display information associated with the second communication when displaying the first communication.

12. The computer program product of claim 8, wherein the program code comprises further instructions to at least one of display the second communication and enable editing of the second communication in response to receiving a user selection of the first link from the first communication to the second communication.

13. The computer program product of claim 8, wherein the program code comprises further instructions to display information associated with the first communication when displaying the second communication.

14. The computer program product of claim 8, wherein the program code comprises further instructions to at least one of display the first communication and enable editing of the first communication in response to receiving a user selection of the second link from the second communication to the first communication.

15. A method for creating linked communications, the method comprising:

displaying a first communication;

receiving a user selection of text in the first communication, the first communication also comprising unselected text;

creating a second communication comprising the selected text; and

creating a first link in the first communication linking to the second communication and a second link in the second communication linking to the first communication, the second link further linking to annotations associated with the unselected text.

16. The method of claim 15, the method further comprising assigning a communication type to the second communication in response to receiving a user selection of the communication type following the user selection of the text.

17. The method of claim 15, the method further comprising indicating that the text in the first communication is associated with the second communication when displaying the first communication.

18. The method of claim 15, the method further comprising displaying information associated with the second communication when displaying the first communication.

19. The method of claim 15, the method further comprising at least one of displaying the second communication and enabling editing of the second communication in response to receiving a user selection of the first link from the first communication to the second communication.

20. The method of claim 15, the method further comprising at least one of displaying the first communication and enabling editing of the first communication in response to receiving a user selection of the second link from the second communication to the first communication, and displaying information associated with the first communication when displaying the second communication.