Obtaining missing documents from user
First Claim
1. A method, comprising:
- receiving, by a computing device, a request to enroll a user in a product or service provided by an institution, wherein the product or service uses a document, and wherein the user does not have the document on file with the institution;
determining, by the computing device, whether the user visits a location of the institution at a predetermined time;
in response to determining that the user visits the location of the institution at the predetermined time, sending, by the computing device and to a device at the location of the institution and associated with the institution, an instruction causing the device at the location of the institution and associated with the institution to display an indication that the user does not have the document on file with the institution and an option to generate and send the document; and
generating and sending, by the computing device, the document in response to receiving a selection of the option to generate and send the document, and updating a status of the document in a profile associated with the user, wherein the device at the location of the institution and associated with the institution comprises an automated device operated by the institution, and wherein determining that the user visits the location of the institution at the predetermined time comprises determining that the automated device received user information that identifies the user.
1 Assignment
0 Petitions
Accused Products
Abstract
A customer may desire to enroll in a transaction, such as a product or a service, offered, managed, and/or owned by an institution, such as a financial institution. The customer may attempt to directly enroll in the product or service or may enroll in the product or service through an agent of the institution. The customer and/or agent may select the product or service (e.g., via a workstation or other device), and a computing device may determine which documents the product or service uses, which documents the customer has on file already, and/or which documents the customer is missing. The computing device may cause the customer and/or agent to be notified of the missing documents. When the customer and/or agent provides all of the documents for the product or service (or an exception applies to one or more missing documents), the computing system may enroll the customer in the selected product or service.
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Citations
17 Claims
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1. A method, comprising:
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receiving, by a computing device, a request to enroll a user in a product or service provided by an institution, wherein the product or service uses a document, and wherein the user does not have the document on file with the institution; determining, by the computing device, whether the user visits a location of the institution at a predetermined time; in response to determining that the user visits the location of the institution at the predetermined time, sending, by the computing device and to a device at the location of the institution and associated with the institution, an instruction causing the device at the location of the institution and associated with the institution to display an indication that the user does not have the document on file with the institution and an option to generate and send the document; and generating and sending, by the computing device, the document in response to receiving a selection of the option to generate and send the document, and updating a status of the document in a profile associated with the user, wherein the device at the location of the institution and associated with the institution comprises an automated device operated by the institution, and wherein determining that the user visits the location of the institution at the predetermined time comprises determining that the automated device received user information that identifies the user. - View Dependent Claims (2, 3, 4, 5, 6, 14, 15)
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7. An apparatus, comprising:
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a processor; and memory storing computer-executable instructions that, when executed by the processor, cause the apparatus to; receive a request to enroll a user in a product or service provided by an institution, wherein the product or service uses a document, and wherein the user does not have the document on file with the institution; determine whether the user visits a location of the institution at a predetermined time; in response to determining that the user visits the location of the institution at the predetermined time, send, to a device at the location of the institution and associated with the institution, an instruction causing the device at the location of the institution and associated with the institution to display an indication that the user does not have the document on file with the institution and an option to generate and send the document; and generate and send the document in response to receiving a selection of the option to generate and send the document, and update a status of the document in a profile associated with the user, wherein the device at the location of the institution and associated with the institution comprises an automated device operated by the institution, and wherein determining that the user visits the location of the institution at the predetermined time comprises determining that the automated device received user information that identifies the user. - View Dependent Claims (8, 9, 10, 11, 12, 16, 17)
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13. A non-transitory computer-readable medium having instructions stored thereon that, when executed, cause a computing device to:
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receive a request to enroll a user in a product or service provided by an institution, wherein the product or service uses a document, and wherein the user does not have the document on file with the institution; determine whether the user visits a location of the institution at a predetermined time; in response to determining that the user visits the location of the institution at the predetermined time, send, to a device at the location of the institution and associated with the institution, an instruction causing the device at the location of the institution and associated with the institution to display an indication that the user does not have the document on file with the institution and an option to generate and send the document; and generate and send the document in response to receiving a selection of the option to generate and send the document, and update a status of the document in a profile associated with the user, wherein the device at the location of the institution and associated with the institution comprises an automated device operated by the institution, and wherein determining that the user visits the location of the institution at the predetermined time comprises determining that the automated device received user information that identifies the user.
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Specification