Dynamically configurable session agent

• US 9,787,803 B2
• Filed: 09/11/2015
• Issued: 10/10/2017
• Est. Priority Date: 08/14/2008
• Status: Active Grant

• Current Assignee: Acoustic, L.P.
• Original Assignee: International Business Machines Corporation
• Inventors: Wenig, Robert I., Punjabi, Manoj
• Primary Examiner(s): CHEN, ALAN S
• Application Number:
  US14/851,347
• Publication Number:
  US 20160006840A1
• Time in Patent Office: 760 Days
• Field of Search: None
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535
• CPC Class Codes: G06F 11/3495 for systems
• CPC Class Codes: G06F 2201/86 Event-based monitoring
• CPC Class Codes: G06F 2201/875 Monitoring of systems including the internet
• CPC Class Codes: G06F 9/44505 Configuring for program initiating, e.g. using registry, configuration files
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 41/0213 Standardised network management protocols, e.g. simple network management protocol [SNMP]
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/133 Protocols for remote procedure calls [RPC]
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/142 Managing session states for stateless protocols; Signalling session states; State transitions; Keeping-state mechanisms
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A monitoring system captures the behavior of distributed applications and also provides a framework for augmenting functionality of the application in response to user interactions and different states of the application and network. Network events exchanged between an application and an application server are captured and the local client events on the client device are also selectively captured. The different disparate network events and client events are then combined together during a replay operation to simulate the user experience during the previous application session.

Claims

1. A method, comprising:

receiving, from a server monitoring an application session between a client device and the server, a first feedback instruction identifying one or more states of application session to be captured based on criteria included in the first feedback instruction, wherein the first feedback instruction is automatically generated by the server and is based dynamically on one or more sequences of one or more actions associated with the application session monitored by the server;

based at least on the first feedback instruction, capturing, one or more client events associated with the one or more states of the application session in a local buffer on the client device; and

transmitting, by the client device, the one or more client events to the server.

2. The method of claim 1, wherein the criteria indicates a first portion of the captured one or more client events associated with the application session.

3. The method of claim 2, further comprising deleting a second portion of the captured one or more client events not matching the criteria from the local buffer in response to identifying the first portion of the captured one or more client events matching the criteria.

4. The method of claim 1, further comprising deleting at least one of the one or more client events from the local buffer in response to determining storage space allocated for the capturing of the one or more client events is full.

5. The method of claim 1, further comprising:

capturing, by the client device, screen captures associated with the one or more client events;

extracting, by the client device, values from a field of the screen captures associated with a field identifier included in the criteria; and

transmitting, by the client device, the values to the server.

6. The method of claim 5, wherein extracting the values comprises scanning, by the client device, x-y pixel locations associated with the field identifier for the values.

7. The method of claim 1, wherein the client events are stored in the local buffer for a specified time before deletion, wherein a second feedback instruction includes instructions to store the client events in the local buffer for a greater period of time, and wherein the specified time is increased in response to receiving the second feedback instruction.

8. A computer program product comprising a computer readable storage medium having program code embodied wherewith, the program code readable/executable by a computer to perform a method comprising:

receiving a first feedback instruction, from a server monitoring an application session between a client device and the server, identifying one or more states of the application session to be captured based on criteria included in the first feedback instruction, wherein the first feedback instruction is automatically generated by the server and is based dynamically on one or more sequences of one or more actions associated with the application session monitored by the server;

capturing one or more client events associated with the application session occurring on the client device;

storing the captured one or more client events in a local buffer on the client device;

receiving a second feedback instruction from the server, the second feedback instruction including at least one operation to be performed with respect to the captured one or more client events stored in the local buffer; and

performing the at least one operation with respect to the one or more captured client events in response to receiving the second feedback instruction.

9. The computer program product of claim 8, wherein the at least one operation comprises transmitting a first portion of the captured one or more client events to the server for storage on the server.

10. The computer program product of claim 9, wherein the at least one operation further comprises deleting a second portion of the captured one or more client events from the local buffer.

11. The computer program product of claim 8, wherein the method further comprises determining a connection speed of the computer with a network, wherein the at least one operation comprises transmitting at least a portion of the captured one or more client events across the network to the server based on the determined connection speed.

12. The computer program product of claim 8, wherein the method further comprises determining a connection type of the computer with a network, wherein the at least one operation comprises transmitting at least a portion of the captured one or more client events across the network to the server based on the connection type.

13. The computer program product of claim 8, wherein capturing the one or more client events comprises capturing screen captures associated with the one or more client events, wherein the at least one operation comprises transmitting values for a field within the screen captures to the server, and wherein the method further comprises scanning x-y pixels within the screen captures to obtain the values for the field within the screen captures.

14. The computer program product of claim 8, wherein storing the captured one or more client events in the local buffer comprises storing the captured one or more client events in the local buffer for a specified amount of time, and wherein the at least one operation comprises increasing the specified amount of time for which the captured one or more client events are stored.

15. The computer program product of claim 14, wherein the captured one or more client events are automatically deleted from the local buffer in response to being stored in the local buffer for the specified amount of time without receiving a request to transmit the captured one or more client events.

16. A computing device, comprising:

a local buffer; and

a processor configured to;

receive a first feedback instruction, from a server monitoring an application session between a client device and the server, identifying one or more states of the application session to be captured based on criteria included in the first feedback instruction, wherein the first feedback instruction is automatically generated by the server and is based dynamically on one or more sequences of one or more actions associated with the application session monitored by the server;

capture one or more client events associated with the application session occurring on the client device in the local buffer;

receive a second feedback instruction from the server requesting transmission of a first portion of the captured one or more client events; and

transmit the first portion of the captured one or more client events from the local buffer to the server in response to receiving the second feedback instruction.

17. The computing device of claim 16, wherein the processor is further configured to identify the first portion of the captured one or more client events associated with the application session;

and wherein transmitting the first portion of the captured one or more client events comprises transmitting the identified first portion of the captured one or more client events associated with the one or more states of the application session.

18. The computing device of claim 17, wherein the processor is further configured to delete a second portion of the captured one or more client events not associated with the one or more states of the application session from the local buffer.

19. The computing device of claim 16, wherein capturing the one or more client events comprises capturing the one or more client events until a particular amount of data is captured, wherein a third feedback instruction requests that the particular amount of data being captured is increased, and wherein the processor increases the particular amount of data being captured in response to receiving the third feedback instruction.

20. The computing device of claim 16, wherein capturing the one or more client events comprises generating a unique identifier for each of the one or more client events, wherein the second feedback instruction requests transmission of the first portion of the captured one or more client events associated with the unique identifier, and wherein transmitting the first portion of the captured one or more client events comprises transmitting the first portion of the captured one or more client events associated with the unique identifier.