Establishment of communication between devices
First Claim
1. A computer-implemented method to establish communication between devices, the method comprising:
- obtaining a request for a communication session at a communication system from a first device, the request including an identifier associated with the first device and being sent to a communication address of the communication system;
obtaining data regarding a user associated with the first device based on the identifier in the request, the data including one or more current vital signs of the user and profile data that includes;
a medical condition of the user that was determined before obtaining the request for the communication session and independently of the one or more current vital signs of the user,a location of the user,a portion of transcripts of audio exchanged during past communication sessions established through the communication system with the first device, andone or more second devices that previously participated in a communication session with the first device;
in response to obtaining the request, selecting a second device of a plurality of second devices associated with the communication system to participate in the communication session, the second device selected based on the data regarding the user including;
the location of the user, the medical condition of the user, the portion of the transcripts of audio exchanged during past communication sessions established through the communication system, and the one or more of the plurality of second devices that previously participated in a communication session with the first device;
prioritizing the communication session with the second device with respect to other requests for communication sessions based on the one or more current vital signs of the user; and
establishing, by the communication system, the communication session with the selected second device.
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Accused Products
Abstract
A computer-implemented method to establish communication between devices is provided. The method may include obtaining a request for a communication session at a communication system from a first device. The request may include an identifier associated with the first device. The method may further include obtaining data associated with a user associated with the first device based on the identifier in the request. The data may include: a medical condition of the user and a location of the user. In response to obtaining the request, the method may include selecting a second device of multiple second devices associated with the communication system to participate in the communication session. The second device may be selected based on the medical condition of the user and a location of the user. The method also include establishing, by the communication system, the communication session with the selected second device.
55 Citations
15 Claims
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1. A computer-implemented method to establish communication between devices, the method comprising:
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obtaining a request for a communication session at a communication system from a first device, the request including an identifier associated with the first device and being sent to a communication address of the communication system; obtaining data regarding a user associated with the first device based on the identifier in the request, the data including one or more current vital signs of the user and profile data that includes; a medical condition of the user that was determined before obtaining the request for the communication session and independently of the one or more current vital signs of the user, a location of the user, a portion of transcripts of audio exchanged during past communication sessions established through the communication system with the first device, and one or more second devices that previously participated in a communication session with the first device; in response to obtaining the request, selecting a second device of a plurality of second devices associated with the communication system to participate in the communication session, the second device selected based on the data regarding the user including;
the location of the user, the medical condition of the user, the portion of the transcripts of audio exchanged during past communication sessions established through the communication system, and the one or more of the plurality of second devices that previously participated in a communication session with the first device;prioritizing the communication session with the second device with respect to other requests for communication sessions based on the one or more current vital signs of the user; and establishing, by the communication system, the communication session with the selected second device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer-implemented method to establish communication between devices, the method comprising:
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obtaining a request for a communication session at a communication system from a first device, the request including an identifier associated with the first device; obtaining data associated with a user associated with the first device based on the identifier in the request, the data including;
a location of the user, one or more current vital signs of the user, a medical condition of the user that was determined before obtaining the request for the communication session and independently of the one or more current vital signs of the user, at least portions of transcripts of audio exchange during past communication sessions established through the communication system by the first device, and one or more second devices that previously participated in a communication session with the first device;in response to obtaining the request, selecting a second device of a plurality of second devices associated with the communication system to participate in the communication session, the second device selected based on the medical condition of the user, the portions of the transcripts, the location of the user, and the one or more second devices that previously participated in a communication session with the first device; prioritizing the communication session with respect to other requests for communication sessions based on the one or more current vital signs of the user; and establishing, by the communication system, the communication session with the selected second device. - View Dependent Claims (9, 10, 11, 12)
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13. A computer-implemented method to establish communication between devices, the method comprising:
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establishing, by a communication system, a first communication session between a first device and one of a plurality of second devices; after termination of the first communication session, obtaining a request for a second communication session at the communication system from the first device; obtaining data associated with a user associated with the first device based on the request, the data including;
a transcript of the first communication session, a location of the user, one or more current vital signs of the user, and a medical condition of the user obtained by the communication system before establishing the first communication session and independently of the one or more current vital signs of the user, wherein the transcript includes information regarding a medical condition of or medical treatment received by the user;in response to obtaining the request, selecting, by the communication system, a second device of the plurality of second devices associated with the communication system to participate in the second communication session that is different than the one of the plurality of second devices that participated in the first communication session, the second device selected based on the information in the transcript of the first communication session, the location of the user, and the medical condition of the user; prioritizing the second communication session with respect to other requests for communication sessions based on the one or more current vital signs of the user; and establishing, by the communication system, the second communication session with the selected second device. - View Dependent Claims (14, 15)
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Specification