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Establishment of communication between devices

  • US 9,787,842 B1
  • Filed: 01/06/2017
  • Issued: 10/10/2017
  • Est. Priority Date: 01/06/2017
  • Status: Active Grant
First Claim
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1. A computer-implemented method to establish communication between devices, the method comprising:

  • obtaining a request for a communication session at a communication system from a first device, the request including an identifier associated with the first device and being sent to a communication address of the communication system;

    obtaining data regarding a user associated with the first device based on the identifier in the request, the data including one or more current vital signs of the user and profile data that includes;

    a medical condition of the user that was determined before obtaining the request for the communication session and independently of the one or more current vital signs of the user,a location of the user,a portion of transcripts of audio exchanged during past communication sessions established through the communication system with the first device, andone or more second devices that previously participated in a communication session with the first device;

    in response to obtaining the request, selecting a second device of a plurality of second devices associated with the communication system to participate in the communication session, the second device selected based on the data regarding the user including;

    the location of the user, the medical condition of the user, the portion of the transcripts of audio exchanged during past communication sessions established through the communication system, and the one or more of the plurality of second devices that previously participated in a communication session with the first device;

    prioritizing the communication session with the second device with respect to other requests for communication sessions based on the one or more current vital signs of the user; and

    establishing, by the communication system, the communication session with the selected second device.

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