Multiple stakeholders for a single business process

• US 9,792,002 B2
• Filed: 09/14/2012
• Issued: 10/17/2017
• Est. Priority Date: 10/01/2004
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Bhandarkar, Mangesh P., Dewey, Michael K.
• Primary Examiner(s): Le, Hung
• Application Number:
  US13/619,976
• Publication Number:
  US 20130047090A1
• Time in Patent Office: 1,859 Days
• Field of Search: None
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Methods and apparatus, including computer program products, implementing and using techniques for providing a customized representation of a business process involving one or more organizational entities that are accessible through a network. A user interface that can display a customized representation of a business process is provided. User information, including user privileges associated with the business process, is stored in a central repository that is accessible through the network. A request to view the business process is received from a first user through the user interface. The user privileges for the first user are retrieved from the central repository. A customized representation of the business process is displayed with the user interface. The customized representation is in compliance with the retrieved user privileges for the first user.

Claims

1. A non-transitory computer-readable medium having computer instructions stored thereon that are capable of being executed by a computer system to cause operations comprising:

providing, by a system, a workflow design tool user interface operable to allow one or more users to perform operations associated with designing workflows;

storing, by the system, user information for the one or more users in a central repository that is accessible through a network, wherein the user information specifies, for a plurality of users, user privileges to perform, during the design of a particular workflow, one or more of the operations associated with designing workflows, wherein the user privileges include a first set of user privileges for a first one of the plurality of users and a second set of user privileges for a second one of the plurality of users, wherein the first set differs from the second set, and wherein the second set of user privileges specifies that the second user is allowed to incorporate third-party components from a public directory into workflows;

receiving, by the system, a plurality of requests to perform operations associated with designing the particular workflow, wherein the plurality of requests are received through the workflow design tool user interface and includes requests from at least the first and second users; and

determining, by the system, whether to permit the plurality of requests based on the user privileges stored for the particular workflow, wherein the determining includes;

assessing the requests from the first and second users using the first and second sets of user privileges, respectively; and

permitting operations requested by at least two of the plurality of users, wherein one of the operations includes incorporating a third-party component from the public directory into the particular workflow.

2. The computer-readable medium of claim 1, wherein the first user is associated with a role and the role has the first set of user privileges.

3. The computer-readable medium of claim 2, wherein the first set of user privileges for the first user represents a default set of user privileges.

4. The computer-readable medium of claim 2, wherein the role is one of:

a business analyst role, a developer role, an information technology professional role, a quality assurance tester role, a security or business auditor role, and a performance analyst role.

5. The computer-readable medium of claim 2, wherein the first set of user privileges are based on a role of the first user.

6. The computer-readable medium of claim 1, wherein the user privileges include privileges to do one or more of:

creating a new workflow, viewing an existing workflow, modifying an existing workflow, importing elements of one workflow into another workflow, copying elements from one workflow into another workflow, and viewing reports generated by the workflow.

7. The computer-readable medium of claim 1, wherein the first user is designated as an owner of the particular workflow, and wherein the second set of user privileges is a default set of user privileges, wherein the default set of user privileges is specified by the first user.

8. The computer-readable medium of claim 1, wherein the first set of user privileges is based on a status of completion of the particular workflow.

9. The computer-readable medium of claim 1, wherein the network is an interoperability network including functionality for routing messages through the interoperability network, and functionality for mediating differences in communication protocol formats between users, services, and computer applications involved in the particular workflow.

10. The computer-readable medium of claim 1, wherein the user privileges relate to viewing the particular workflow, and wherein a type of operation requested by the first user includes viewing of the particular workflow.

11. The computer-readable medium of claim 1, wherein the user privileges relate to modifying the particular workflow, and wherein a type of operation requested by the second user includes modifying the particular workflow.

12. The computer-readable medium of claim 1, wherein the user privileges associated with the particular workflow are specified by the first user and further specify:

an indication of one or more additional users allowed to collaborate with the first user to create the particular workflow, and

an indication of which of a plurality of operations related to creation of the particular workflow each of the one or more additional users are allowed to perform.

13. A method, comprising:

providing, by a system, a workflow design tool user interface operable to allow one or more users to perform operations associated with designing workflows;

storing, by the system, user information for the one or more users in a central repository that is accessible through a network, wherein the user information specifies, for a plurality of users, user privileges to perform, during the design of a particular workflow, one or more of the operations associated with designing workflows, wherein the user privileges include a first set of user privileges for a first one of the plurality of users and a second set of user privileges for a second one of the plurality of users, wherein the first set differs from the second set, and wherein the second set of user privileges specifies that the second user is allowed to incorporate third-party components from a public directory into workflows;

receiving, by the system, a plurality of requests to perform operations associated with designing the particular workflow, wherein the plurality of requests are received through the workflow design tool user interface and includes requests from at least the first and second users; and

determining, by the system, whether to permit the plurality of requests based on the user privileges stored for the particular workflow, wherein the determining includes;

assessing the requests from the first and second users using the first and second sets of user privileges, respectively; and

permitting operations requested by at least two of the plurality of users, wherein one of the operations includes incorporating a third-party component from the public directory into the particular workflow.

14. The method of claim 13, wherein the first set of user privileges is based on a status of design completion for the particular workflow.

15. The method of claim 13, wherein the first user is an owner of the particular workflow, and wherein the second set of user privileges are specified by the first user.

16. The method of claim 13, wherein the first set of user privileges allows the first user to comment on the particular workflow but not make any modifications to the particular workflow.

17. The method of claim 13, wherein the first set of user privileges allows the second user to modify how data gets sent between different steps in the particular workflow.

18. The method of claim 13, wherein the particular workflow is defined using an extensible markup language.

19. An apparatus, comprising:

a computer processor; and

a memory having computer instructions stored thereon that are capable of being executed by the computer processor to cause operations comprising;

providing, by the apparatus, a workflow design tool user interface operable to allow one or more users to perform operations associated with designing workflows;

storing, by the apparatus, user information for the one or more users in a central repository that is accessible through a network, wherein the user information specifies, for a plurality of users, user privileges to perform, during the design of a particular workflow, one or more of the operations associated with designing workflows, wherein the user privileges include a first set of user privileges for a first one of the plurality of users and a second set of user privileges for a second one of the plurality of users, wherein the first set differs from the second set, and wherein the second set of user privileges specifies that the second user is allowed to incorporate third-party components from a public directory into workflows;

receiving, by the apparatus, a plurality of requests to perform operations associated with designing the particular workflow, wherein the plurality of requests are received through the workflow design tool user interface and includes requests from at least the first and second users; and

determining, by the apparatus, whether to permit the plurality of requests based on the user privileges stored for the particular workflow, wherein the determining includes;

assessing the requests from the first and second users using the first and second sets of user privileges, respectively; and

permitting operations requested by at least two of the plurality of users, wherein one of the operations includes incorporating a third-party component from the public directory into the particular workflow.

20. The apparatus of claim 19, wherein the first set of user privileges is based on a status of design completion for the particular workflow.