Identifying local experts for local search

• US 9,792,330 B1
• Filed: 04/30/2013
• Issued: 10/17/2017
• Est. Priority Date: 04/30/2013
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Hawkins, John Alastair, Stancu-Mara, Cristina
• Primary Examiner(s): Owyang, Michelle
• Application Number:
  US13/873,378
• Time in Patent Office: 1,631 Days
• Field of Search: 707705-780, 705 11-500
• CPC Class Codes: G06F 16/24573 using data annotations, e.g. user-defined metadata
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9537 Spatial or temporal dependent retrieval, e.g. spatiotemporal queries

Abstract

Provided is a process, including: obtaining reviews of a reviewed category of businesses in a reviewed geographic area by reviewers; determining that reviews from more than a threshold number of reviewers have been obtained and, in response, identifying at least some of the reviewers as being experts in the reviewed category of businesses in the reviewed geographic area; receiving a query from a user; identifying a geographic area and a category of businesses for the query; ranking, with a processor, local search results responsive to the query based on the reviews of the experts in the reviewed geographic area and reviewed business category; and sending ranked search results to the user.

Claims

1. A method of ranking local search results based on reviews by experts, the method comprising:

receiving a query from a user via a user device;

identifying a geographic area and a category of business for the query;

identifying, with one or more processors using reviews related to the geographic area and the category of business from a plurality of users, a plurality of experts within the plurality of users based at least on respective numbers of reviews each user submitted, including iteratively modifying the category of business to identify at least a threshold number of experts;

ranking, with the one or more processors, local search results responsive to the query based on reviews of the local search results by the plurality of experts; and

causing the ranked local search results to be displayed via the user device.

2. The method of claim 1,

further comprising increasing the geographic area to a hierarchically higher geographic area to identify at least the threshold number of experts.

3. The method of claim 1, further comprising:

identifying, by the one or more processors, an expert as a personalized expert for the user based on the expert'"'"'s reviews of businesses and the user'"'"'s reviews of businesses.

4. The method of claim 3, wherein identifying the expert as a personalized expert further comprises:

identifying a number of businesses reviewed by both the user and the expert; and

identifying the expert as the personalized expert in response to determining that an agreement score based on differences between reviews of businesses reviewed by the user and the expert is below a threshold.

5. The method of claim 1, further comprising:

identifying reviews for the geographic area and business category that are likely to be spam; and

removing those reviews determined to likely be spam from the list of reviews used to identify an expert.

6. The method of claim 5, wherein identifying reviews for the geographic area and business category that are likely to be spam comprises:

obtaining, for at least some of the reviews, indications from users expressing whether a respective review is helpful; and

identifying reviews for the geographic area and business category that are likely to be spam in response to determining that at least some reviews are spam based on the indications.

7. The method of claim 1, further comprising:

identifying reviews for the geographic area and business category that are shorter than a threshold length or that have less than a threshold quality score; and

removing those reviews determined to be shorter than the threshold length or to have less than the threshold quality score from a list of reviews used to identify an expert.

8. The method of claim 1, wherein identifying an expert for the category of businesses and the geographic area comprises:

ranking a plurality of reviewers who have provided reviews for the geographic area and the business category according to a number of reviews provided; and

identifying the expert as the reviewer who provided a greatest number of reviews.

9. The method of claim 1, further comprising calculating an expertise score for an expert based on a number of reviews of the expert and text-quality scores for each of the reviews of the expert.

10. The method of claim 1, wherein ranking local search results comprises:

determining, for a respective local search result, a rating from an expert; and

calculating a weighted rating of the respective local search result based on the rating and an expertise score of the expert.

11. The method of claim 1, comprising:

receiving a user selection of one of the ranked local search results;

ranking reviews of the selected local search result based on expertise scores; and

sending the ranked reviews to the user for presentation in ranked order.

12. The method of claim 1, wherein identifying the plurality of experts further comprises:

initializing the category of business to an initial category of business for the query;

determining that no experts are designated for the geographic area and category of business; and

iteratively decreasing specificity of the category of business until an expert is designated for the modified category of business and the geographic area.

13. The method of claim 1, wherein identifying an expert in the category of businesses and in the geographic area comprises:

retrieving the expert from a previously formed index of experts, the index being keyed to the geographical area and the business category, and created from a classification of a plurality of reviews of a plurality of businesses in a plurality of geographic locations.

14. The method of claim 1, comprising:

selecting an advertisement based on the query; and

sending instructions to display the advertisement.

15. A tangible, non-transitory, machine-readable medium storing instructions that when executed by a data processing apparatus cause the data processing apparatus to perform operations comprising:

receiving a query from a user via a user device;

identifying a geographic area and a category of business for the query;

identifying, with one or more processors using reviews related to the geographic area and the category of business from a plurality of users, a plurality of experts within the plurality of users based at least on respective numbers of reviews each user submitted, including iteratively modifying the category of business to identify at least a threshold number of experts;

ranking, with the one or more processors, local search results responsive to the query based on reviews of the local search results by the plurality of experts; and

causing the ranked local search results to be displayed via the user device.

16. A system, comprising:

one or more processors; and

memory storing instructions that when executed by the one or more processors cause the one or more processors to effectuate operations comprising;

receiving a query from a user via a user device;

identifying a geographic area and a category of businesses for the query;

identifying, using reviews related to the geographic area and the category of business from a plurality of users, a plurality of experts within the plurality of users based at least on respective numbers of reviews each user submitted, including iteratively modifying the category of business to identify at least a threshold number of experts;

ranking local search results responsive to the query based on the expert'"'"'s respective reviews of the local search results by the plurality of experts; and

causing the ranked local search results to be displayed via the user device.

17. The system of claim 16, the operations further comprising:

increasing the geographic area or to a hierarchically higher geographic area to identify at least the threshold number of experts.

18. The system of claim 16, the operations further comprising:

identifying an expert as a personalized expert for the user based on the expert'"'"'s reviews of businesses and the user'"'"'s reviews of businesses.

19. The system of claim 18, wherein identifying the expert as a personalized expert further comprises:

identifying a number of businesses reviewed by both the user and the expert; and

identifying the expert as the personalized expert in response to determining that an agreement score based on differences between reviews of the same businesses by the user and the expert is below a threshold.