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Insurance claim processing via streaming video

  • US 9,792,654 B1
  • Filed: 03/15/2013
  • Issued: 10/17/2017
  • Est. Priority Date: 03/15/2013
  • Status: Active Grant
First Claim
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1. A method for damage assessment comprising:

  • in a damage assessment system having a memory and a processor in communication with the memory, the processor;

    receiving, from a mobile device associated with a policy holder, a query regarding a damage assessment from the policy holder located remotely from the damage assessment system for processing the damage assessment, the query further including mobile device capability information indicating the mobile device is capable of streaming video;

    determining, in response to the information included in the query, whether the mobile device is capable of streaming video to the damage assessment system; and

    in response to determining the mobile device is capable of streaming video;

    generating an electronic invitation to a one-way streaming video session, the electronic invitation including an interactive link for controlling the mobile device to initiate streaming video to the damage assessment system upon activation of the interactive link;

    transmitting the electronic invitation to the mobile device;

    upon receiving an acceptance of the electronic invitation based on activation of the interactive link, controlling the mobile device to initiate the one-way video session;

    receiving, from the mobile device, real-time streaming video based on the initiation of the one-way video session, the real time streaming video containing embedded metadata;

    decoding the embedded metadata; and

    appending received video and metadata from the real-time streaming video to a damage assessment workfile at the damage assessment system.

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