Method and apparatus for assigning network resource

• US 9,794,137 B2
• Filed: 12/13/2012
• Issued: 10/17/2017
• Est. Priority Date: 12/13/2012
• Status: Active Grant

• Current Assignee: Telefonaktiebolaget LM Ericsson
• Original Assignee: Telefonaktiebolaget LM Ericsson
• Inventors: Huang, Vincent, Huber, Michael
• Primary Examiner(s): Chou, Alan S
• Application Number:
  US14/650,626
• Publication Number:
  US 20150319053A1
• Time in Patent Office: 1,769 Days
• Field of Search: 709224
• CPC Class Codes: H04L 41/5064 Customer relationship management
• CPC Class Codes: H04L 47/762 triggered by the network
• CPC Class Codes: H04L 47/808 User-type aware
• CPC Class Codes: H04L 47/828 Allocation of resources per group of connections, e.g. per group of users
• CPC Class Codes: H04L 67/306 User profiles

Abstract

A method of assigning network resource between users of a network is disclosed. The method comprises the steps of monitoring a measure of user experience of users accessing a service within the network (step 120), determining a current level of user satisfaction with the service accessed for users within the network (step 130), and distributing network resource between users to minimise the number of users exhibiting a level of user satisfaction that is below a first threshold level (step 140). Also disclosed is a computer program product for carrying out a method of assigning network resource between users of a network and a system (200) configured to assign network resource between users of a network.

Claims

1. A method of assigning network resource between users of a network, comprising:

obtaining a first user profile for a first user of the network, wherein, for a first service, the first user profile comprises;

i) information indicating a first service functionality level and information indicating a first user satisfaction level that is mapped to the first service functionality level and ii) information indicating a second service functionality level and information indicating a second user satisfaction level that is mapped to the second service functionality level;

monitoring a user experience measure for a first user accessing the first service using a user equipment;

determining a current level of the first user'"'"'s satisfaction with the first service; and

distributing network resource between users to minimize the number of users exhibiting a level of user satisfaction that is below a first threshold level, wherein

determining the current level of the user'"'"'s satisfaction with the first service comprises;

a) determining, based on the monitored user experience measure, a service functionality level for the first service; and

b) using the determined service functionality level and the user profile, determining a user satisfaction level that the user profile maps to the determined service functionality level.

2. The method of claim 1, wherein determining a current level of user satisfaction comprises assessing the monitored user experience measure against a satisfaction threshold level.

3. The method of claim 1, wherein determining a current level of user satisfaction comprises extracting a level of user satisfaction from the user experience measure.

4. The method of claim 1, wherein the method further comprises extracting a current level of service functionality from the user experience measure, and associating the level of service functionality and corresponding user satisfaction in a stored user profile.

5. The method of claim 4, wherein the method further comprises determining a current network resource allocation and associating the level of service functionality with the current network resource allocation in a service information database.

6. The method of claim 1, wherein determining a current level of user satisfaction comprises reading a level of user satisfaction from an appropriate user profile.

7. The method of claim 1, wherein determining a current level of user satisfaction comprises:

reading a level of service functionality associated with the user experience measure from a service information database; and

reading the level of user satisfaction associated with the level of service functionality from an appropriate user profile.

8. The method of claim 1, wherein distributing network resource comprises:

identifying a first user exhibiting a level of user satisfaction that is below the threshold level;

identifying a second user exhibiting a level of user satisfaction that satisfies a high satisfaction criterion; and

reassigning network resource from the second user to the first user.

9. The method of claim 8, wherein distributing network resource further comprises:

determining the amount of additional network resource required to increase the satisfaction level of the first user to above the threshold level; and

reassigning the determined amount of network resource.

10. The method of claim 1, wherein the method further comprises:

determining the new level of satisfaction of the first user;

assessing whether or not the new level of satisfaction is greater than the threshold level; and

if the satisfaction level is not greater than the threshold level, repeating the steps of identifying a second user and reassigning network resource.

11. The method of claim 1, wherein monitoring the measure of the first user'"'"'s experience accessing the first service within the network comprises obtaining accelerometer information generated by an accelerometer contained with the user equipment used by the first user to access the first service, wherein said accelerometer information indicates one or more of:

a user gesture and a movement pattern.

12. A computer program product comprising a non-transitory computer readable medium storing a code configured, when run on a computer, to execute the method of claim 1.

13. A system for assigning network resource between users of a network, the system comprising:

a computer readable medium; and

a processor coupled to computer readable medium, wherein the system is configured to;

obtain a first user profile for a first user of the network, wherein, for a first service, the first user profile comprises;

i) information indicating a first service functionality level and information indicating a first user satisfaction level that is mapped to the first service functionality level and ii) information indicating a second service functionality level and information indicating a second user satisfaction level that is mapped to the second service functionality level;

monitor a user experience measure for a first user accessing the first service using a user equipment;

determine a current level of the first user'"'"'s satisfaction with the first service; and

distribute network resource between users to minimize the number of users exhibiting a level of user satisfaction that is below a first threshold level, wherein

the system is configured to determine the current level of the user'"'"'s satisfaction with the first service by performing a process comprising;

a) determining, based on the monitored user experience measure, a service functionality level for the first service; and

b) using the determined service functionality level and the user profile, determining a user satisfaction level that the user profile maps to the determined service functionality level.

14. The system of claim 13, further comprising a user profile storage storing the first user profile.

15. The system of claim 13, wherein the system further comprises a service information database configured to store network resource allocation and corresponding service functionality for services available on the network.

16. The system of claim 13, wherein the system is further configured to:

identify a first user exhibiting a level of user satisfaction that is below the threshold level;

identify a second user exhibiting a level of user satisfaction that satisfies a high satisfaction criterion;

determine an amount of network resource for reallocation; and

reassign the determined amount of network resource from the second user to the first user.

17. The system of claim 13, wherein the system is configured to monitor the measure of the first user'"'"'s experience accessing the first service within the network by obtaining accelerometer information generated by an accelerometer contained with the user equipment used by the first user to access the first service, wherein said accelerometer information indicates one or more of:

a user gesture and a movement pattern.