Customer service robot and related systems and methods
First Claim
1. A robot for providing customer service within a facility, comprising:
- a locomotion platform;
an upper sensor for detecting objects within an upper field of view of the robot;
a lower sensor for detecting objects within a lower field of view of the robot;
a display; and
a robot computer in communication with the locomotion platform, the upper sensor and the lower sensor, the computer having a processor and computer-readable memory, wherein the robot computer is configured to;
detect the presence of a customer within the facility based on information received from at least one of the upper sensor and lower sensor;
access at least one database storing information associated with at least one product available to the customer within the facility and to provide customer service to the customer based on the accessed information; and
guide a customer to products within the facility which the customer wishes to locate by causing the robot to navigate to those products, wherein the robot navigates to the products along a path optimized based on path efficiency and location of products under promotion.
2 Assignments
0 Petitions
Accused Products
Abstract
A robot for providing customer service within a facility includes a locomotion platform, an upper sensor for detecting objects within an upper field of view of the robot, a lower sensor for detecting objects within a lower field of view of the robot, a display and a robot computer in communication with the locomotion platform, the upper sensor and the lower sensor. The robot computer is configured to detect the presence of a customer within the facility based on information received from at least one of the upper sensor and lower sensor, and the robot computer is further configured to access one or more databases storing information associated with products available to customers within the facility and to provide customer service to the customer based on the accessed information.
124 Citations
24 Claims
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1. A robot for providing customer service within a facility, comprising:
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a locomotion platform; an upper sensor for detecting objects within an upper field of view of the robot; a lower sensor for detecting objects within a lower field of view of the robot; a display; and a robot computer in communication with the locomotion platform, the upper sensor and the lower sensor, the computer having a processor and computer-readable memory, wherein the robot computer is configured to; detect the presence of a customer within the facility based on information received from at least one of the upper sensor and lower sensor; access at least one database storing information associated with at least one product available to the customer within the facility and to provide customer service to the customer based on the accessed information; and guide a customer to products within the facility which the customer wishes to locate by causing the robot to navigate to those products, wherein the robot navigates to the products along a path optimized based on path efficiency and location of products under promotion. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A robotic system for providing customer service within a facility, comprising:
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a robot having a locomotion platform, an upper sensor for detecting objects within an upper field of view of the robot, a lower sensor for detecting objects within a lower field of view of the robot, a display, and a robot computer in communication with the locomotion platform, the upper sensor and the lower sensor, the computer having a processor and computer-readable memory; and a support station located remote to the robot, the support station having a support station camera, a support station display, and a support station computer in communication with the support station camera and support station display, the support station computer having a processor and computer-readable memory; wherein the robot is configured to provide customer service by facilitating a two-way communication between a customer interacting with the robot in the facility and an operator at the remotely-located support station, and the robot is further configured to guide a customer to products within the facility which the customer wishes to locate by causing the robot to navigate to those products, wherein the robot navigates to the products along a path optimized based on path efficiency and location of products under promotion. - View Dependent Claims (21)
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22. A method of providing customer service with a robot, the method comprising:
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providing a robot within a facility with at least one customer, wherein the robot has a locomotion platform, an upper sensor for detecting objects within an upper field of view of the robot, a lower sensor for detecting objects within a lower field of view of the robot, a display, and a robot computer in communication with the locomotion platform, the upper sensor and the lower sensor; detecting a presence of the at least one customer within the facility based on information received from at least one of the upper sensor and lower sensor; and providing customer service to the at least one customer, wherein the robot is configured to guide a customer to products within the facility which the customer wishes to locate by causing the robot to navigate to those products, wherein the robot navigates to the products along a path optimized based on path efficiency and location of products under promotion. - View Dependent Claims (23, 24)
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Specification