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Customer service robot and related systems and methods

  • US 9,796,093 B2
  • Filed: 10/23/2015
  • Issued: 10/24/2017
  • Est. Priority Date: 10/24/2014
  • Status: Active Grant
First Claim
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1. A robot for providing customer service within a facility, comprising:

  • a locomotion platform;

    an upper sensor for detecting objects within an upper field of view of the robot;

    a lower sensor for detecting objects within a lower field of view of the robot;

    a display; and

    a robot computer in communication with the locomotion platform, the upper sensor and the lower sensor, the computer having a processor and computer-readable memory, wherein the robot computer is configured to;

    detect the presence of a customer within the facility based on information received from at least one of the upper sensor and lower sensor;

    access at least one database storing information associated with at least one product available to the customer within the facility and to provide customer service to the customer based on the accessed information; and

    guide a customer to products within the facility which the customer wishes to locate by causing the robot to navigate to those products, wherein the robot navigates to the products along a path optimized based on path efficiency and location of products under promotion.

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