Automatic alert escalation for an information management system

• US 9,798,596 B2
• Filed: 05/09/2014
• Issued: 10/24/2017
• Est. Priority Date: 02/27/2014
• Status: Expired due to Fees

• Current Assignee: CommVault Systems Incorporated
• Original Assignee: CommVault Systems Incorporated
• Inventors: Vibhor, Anand, Kottomtharayil, Rajiv, Karandikar, Amey Vijaykumar
• Primary Examiner(s): Patel, Kamini
• Application Number:
  US14/274,439
• Publication Number:
  US 20150242264A1
• Time in Patent Office: 1,264 Days
• Field of Search: 714 57, 714 48, 714 54
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0772 Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers
• CPC Class Codes: G06F 11/0784 Routing of error reports, e.g. with a specific transmission path or data flow
• CPC Class Codes: G06F 9/4881 Scheduling strategies for dispatcher, e.g. round robin, multi-level priority queues
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46

Abstract

Disclosed herein are systems and methods for managing information management operations. The system may be configured to employ a work flow queue to reduce network traffic and manage server processing resources. The system may also be configured to forecast or estimate information management operations based on estimations of throughput between computing devices scheduled to execute one or more jobs. The system may also be configured to escalate or automatically reassign notification of system alerts based on the availability of system alert recipients. Various other embodiments are also disclosed herein.

Claims

1. A computer-implemented method for escalating an information management system alert in an information management system, the method comprising:

receiving an indication of an information management system operation failure determining parameters of the information management system operation failure,

wherein determining the parameters includes receiving;

a type of information management system operation to be performed between a first computing device and a second computing device,

a schedule time window for completion of the information management system operation, and

a throughput estimation technique;

estimating throughput between the first computing device and the second computing device,

wherein throughput is a rate of transferring data per unit time between a storage device for the first computing device and a storage device for the second computing device,

determining whether an information management system operation is completable within the schedule time window, including;

estimating a size of data to be transferred between the first computing device and the second computing device to execute the received type of information management system operation,

estimating a duration for the type of information management system operation based on the estimated size of data to be transferred and based on the estimated throughput between the first computing device and the second computing device, and

comparing a duration of the schedule time window with the estimated duration for the type of information management system operation; and

providing an information management system alert if the estimated duration for the type of information management system operation is greater than the duration of the schedule time window;

determining whether a point of contact is available to address the information management system alert by querying directory services attributes for the point of contact, including querying, via an application programming interface (API) of a directory services application, the directory services attributes for a current status of the point of contact,

wherein a point of contact is available when the directory services attributes indicate the current status of the point of contact is on a telephone call or not in a meeting or conference, and

wherein a point of contact is not available when the directory services attributes indicate the current status of the point of contact is out of the office or in a meeting or conference;

when querying the directory services attributes determines the point of contact is available, repeatedly transmitting the information management system alert to the available point of contact within a predetermined period of time until an acknowledgment is received from the available point of contact; and

when an acknowledgment is not received from the available point of contact within the predetermined period of time, transmitting the information management system alert to another point of contact on one or more lists or hierarchies of points of contact for the information management system.

2. The method of claim 1, wherein determining the availability of the point of contact includes:

determining a location of the point of contact; and

determining that the point of contact is unavailable if the location of the point of contact exceeds a predetermined distance from a premises of an organization for which the information management system is implemented.

3. The method of claim 1, wherein the information management system alert is acknowledged when the point of contact logs into a web-based user interface and indicates receipt of the information management system alert,

wherein the web-based user interface is communicatively coupled to information management system.

4. The method of claim 1, wherein the lists or hierarchies of points of contact include supervisors of the point of contact.

5. The method of claim 1, further comprising:

scheduling information management policy tasks for a client computing device,

wherein scheduling the information management policy tasks includes populating a first queue with information management policy tasks, based on an information management policy, to be performed by the client computing device using one or more information management system processes or operations,

wherein the information management policy defines a data storage policy related to creating secondary copies of data from primary copies of data; and

scheduling information management system tasks for the client computing device,

wherein scheduling the information management system includes populating a second queue with the information management system tasks,

wherein the information management system tasks are tasks to be performed by the client computing device that are not defined by the information management policy and that are not executed by the information management processes or operations.

6. At least one non-transitory, computer-readable medium carrying instructions, which when executed by at least one data processing device, escalates an information management system alert for an information management system, comprising:

receiving an indication of an information management system operation failure;

determining parameters of the information management system operation failure,

wherein determining the parameters includes receiving;

a type of information management system operation to be performed between a first computing device and a second computing device,

a schedule time window for completion of the information management system operation, and

a throughput estimation technique;

estimating throughput between the first computing device and the second computing device,

wherein throughput is a rate of transferring data per unit time between a storage device for the first computing device and a storage device for the second computing device,

determining whether an information management system operation is completable within the schedule time window, including;

estimating a size of data to be transferred between the first computing device and the second computing device to execute the received type of information management system operation,

estimating a duration for the type of information management system operation based on the estimated size of data to be transferred and based on the estimated throughput between the first computing device and the second computing device, and

comparing a duration of the schedule time window with the estimated duration for the type of information management system operation; and

providing an information management system alert if the estimated duration for the type of information management system operation is greater than the duration of the schedule time window;

determining whether a point of contact is available to address the information management system alert by querying directory services attributes for the point of contact, including querying, via an application programming interface (API) of a directory services application, the directory services attributes for a current status of the point of contact,

wherein the directory services attributes are configured by an administrator and define conditions that constitute the current status of the point of contact as being available to address the information management system alert;

when querying the directory services attributes determines the point of contact is available, repeatedly transmitting the information management system alert to the available point of contact within a predetermined period of time until an acknowledgment is received from the available point of contact; and

when an acknowledgment is not received from the available point of contact within the predetermined period of time, transmitting the information management system alert to another point of contact on one or more lists or hierarchies of points of contact for the information management system.

7. The non-transitory, computer-readable medium of claim 6, wherein determining the availability of the point of contact includes:

determining a location of the point of contact; and

determining that the point of contact is unavailable if the location of the point of contact exceeds a predetermined distance from a premises of an organization for which the information management system is implemented.

8. The non-transitory, computer-readable medium of claim 6, wherein determining whether the point of contact is available to address the information management system alert includes:

determining that the point of contact is unavailable when the current status of the point of contact indicates that the point of contact is in a meeting, out of the office, or on a telephone call.

9. The non-transitory, computer-readable medium of claim 6, wherein the information management system alert is acknowledged when the point of contact logs into a web-based user interface and indicates receipt of the information management system alert,

wherein the web-based user interface is communicatively coupled to information management system.

10. The non-transitory, computer-readable medium of claim 6, wherein the lists or hierarchies of points of contact include supervisors of the point of contact.

11. A system for escalating an information management system alert for an information management system, the system comprising:

at least one processor;

means for receiving an indication of an information management system operation failure;

means for determining parameters of the information management system operation failure,

wherein determining the parameters includes receiving;

a type of information management system operation to be performed between a first computing device and a second computing device,

a schedule time window for completion of the information management system operation, and

a throughput estimation technique;

means for estimating throughput between the first computing device and the second computing device,

wherein throughput is a rate of transferring data per unit time between a storage device for the first computing device and a storage device for the second computing device,

means for determining whether an information management system operation is completable within the schedule time window, including;

estimating a size of data to be transferred between the first computing device and the second computing device to execute the received type of information management system operation,

estimating a duration for the type of information management system operation based on the estimated size of data to be transferred and based on the estimated throughput between the first computing device and the second computing device, and

comparing a duration of the schedule time window with the estimated duration for the type of information management system operation; and

means for providing an information management system alert if the estimated duration for the type of information management system operation is greater than the duration of the schedule time window;

means for determining whether a point of contact is available to address the information management system alert by;

querying directory services attributes for an availability status of the point of contact;

determining a location of the point of contact; and

determining that the point of contact is available when the location of the point of contact is within a predetermined distance from a premises of an organization for which the information management system is implemented;

when querying the directory services attributes determines the point of contact is available;

means for repeatedly transmitting the information management system alert to the point of contact within a predetermined period of time until an acknowledgment is received from the available point of contact when querying the directory services attributes determines the point of contact is available; and

means for transmitting the information management system alert to another point of contact on one or more lists or hierarchies of points of contact for the information management system when an acknowledgment is not received from the available point of contact within the predetermined period of time.

12. The system of claim 11, wherein the means for determining whether the point of contact is available to address the information management system alert includes:

means for querying an application programming interface (API) of a directory services application for a status of the point of contact; and

means for determining that the point of contact is unavailable when the status of the point of contact indicates that the point of contact is in a meeting, out of the office, or on a telephone call.

13. The system of claim 11, wherein the information management system alert is acknowledged when the point of contact logs into a web-based user interface and indicates receipt of the information management system alert,

wherein the web-based user interface is communicatively coupled to information management system.

14. The system of claim 11, wherein the lists or hierarchies of points of contact include supervisors of the point of contact.

15. The system of claim 11, wherein determining that the point of contact is available when the location of the point of contact is within a predetermined distance from a premises of an organization for which the information management system is implemented includes:

acquiring a location of a communication device associated with the point of contact; and

updating, via web-based services, directory services attributes for the point of contact with the acquired location of the communication device.