Training a cognitive agent using document output generated from a recorded process
First Claim
1. A method for generating a process learning graph and a document output from a recorded process for training a cognitive agent, the method comprising:
- utilizing at least one processor to execute computer code that performs the steps of;
obtaining a recording of a process, wherein the recording comprises a demonstration of executing the process;
generating, using the recording, the process learning graph, wherein the process learning graph identifies a process flow;
generating, using the recording, the document output, wherein the document output comprises process screen transitions and process steps;
expanding a knowledge base of the cognitive agent by providing the process learning graph and the document output to the cognitive agent;
accessing, by the cognitive agent and responsive to receiving a request by a user corresponding to the process, the knowledge base for the process learning graph and the document output; and
assisting, using the cognitive agent, the user with at least one step of the process by traversing the process learning graph and confirming process flow steps.
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Accused Products
Abstract
One embodiment provides a method for generating a process learning graph and a document output from a recorded process for training a cognitive agent, the method comprising: utilizing at least one processor to execute computer code that performs the steps of: obtaining a recording of a process, wherein the recording comprises a demonstration of executing the process; generating, using the recording, the process learning graph, wherein the process learning graph identifies a process flow; generating, using the recording, the document output, wherein the document output comprises process screen transitions and process steps; and providing the process learning graph and the document output to the cognitive agent. Other aspects are described and claimed.
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Citations
20 Claims
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1. A method for generating a process learning graph and a document output from a recorded process for training a cognitive agent, the method comprising:
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utilizing at least one processor to execute computer code that performs the steps of; obtaining a recording of a process, wherein the recording comprises a demonstration of executing the process; generating, using the recording, the process learning graph, wherein the process learning graph identifies a process flow; generating, using the recording, the document output, wherein the document output comprises process screen transitions and process steps; expanding a knowledge base of the cognitive agent by providing the process learning graph and the document output to the cognitive agent; accessing, by the cognitive agent and responsive to receiving a request by a user corresponding to the process, the knowledge base for the process learning graph and the document output; and assisting, using the cognitive agent, the user with at least one step of the process by traversing the process learning graph and confirming process flow steps. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. An apparatus for generating a process learning graph and a document output from a recorded process for training a cognitive agent, the apparatus comprising:
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at least one processor; and a computer readable storage medium having computer readable program code embodied therewith and executable by the at least one processor, the computer readable program code comprising; computer readable program code that obtains a recording of a process, wherein the recording comprises a demonstration of executing the process; computer readable program code that generates, using the recording, the process learning graph, wherein the process learning graph identifies a process flow; computer readable program code that generates, using the recording, the document output, wherein the document output comprises process screen transitions and process steps; computer readable program code that expands a knowledge base of the cognitive agent by providing the process learning graph and the document output to a cognitive agent computer readable program code that accesses, by the cognitive agent and responsive to receiving a request by a user corresponding to the process, the knowledge base for the process learning graph and the document output; and computer readable program code that assists, using the cognitive agent, the user with at least one step of the process by traversing the process learning graph and confirming process flow steps.
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11. A computer program product for generating a process learning graph and a document output from a recorded process for training a cognitive agent, the computer program product comprising:
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a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising; computer readable program code that obtains a recording of a process, wherein the recording comprises a demonstration of executing the process; computer readable program code that generates, using the recording, the process learning graph, wherein the process learning graph identifies a process flow; computer readable program code that generates, using the recording, the document output, wherein the document output comprises process screen transitions and process steps; computer readable program code that expands a knowledge base of the cognitive agent by providing the process learning graph and the document output to a cognitive agent computer readable program code that accesses, by the cognitive agent and responsive to receiving a request by a user corresponding to the process, the knowledge base for the process learning graph and the document output; and computer readable program code that assists, using the cognitive agent, the user with at least one step of the process by traversing the process learning graph and confirming process flow steps. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A method for generating a process learning graph and a document output from a recorded process for training a cognitive agent, the method comprising:
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utilizing at least one processor to execute computer code that performs the steps of; obtaining a recording of a process, wherein the recording comprises a demonstration of executing the process; identifying at least one system response, occurring during execution of the process, based upon at least one user input; producing, from the recording, at least one screen capture of a process screen transition; identifying, from the recording, process screen headings; defining, from the recording, user input requirements during execution of the process; generating the process learning graph, wherein the process learning graph identifies a process flow comprising a plurality of process flow steps; the plurality of process flow steps comprising the process screen headings and user input requirements; generating the document output, wherein the document output comprises the at least one screen capture, at least one system response, and at least one process step; providing the process learning graph and the document output to the cognitive agent; receiving, at the cognitive agent, a message from a user, wherein the user is executing the process; mapping the message to at least one process flow step in the process learning graph; confirming, with the user, the mapped at least one process flow step; and verifying, with the user, that the user performed process flow steps, contained within the process learning graph, preceding the at least one process flow step.
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Specification