Network based virtual collaborative problem solving space

• US 9,800,473 B2
• Filed: 01/30/2015
• Issued: 10/24/2017
• Est. Priority Date: 01/30/2015
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: AppDynamics LLC (Cisco Systems, Inc.)
• Inventors: Ong, Rey, Chibisov, Valeriy
• Primary Examiner(s): SUN, LI P
• Application Number:
  US14/610,747
• Publication Number:
  US 20160226719A1
• Time in Patent Office: 998 Days
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]

Abstract

The present technology utilizes agents to monitor and report data from Java virtual machines (JVM) to a controller as part of application performance monitoring. When a JVM is loaded, code defining an interface for agents is loaded as well. A determination may be made as to whether the loaded agent implements the interface defined at the JVM. If the loaded agent does not implement the interface, for example if it is missing one or more methods defined by the interface, the agent class may be modified to define the missing methods. The modification to the agent class may be made after compilation but before the class is loaded into the JVM.

Claims

1. A method for providing a virtual collaboration interface for collaboratively problem solving a performance issue, the method including:

receiving, by a collection server, data from agents installed on servers that implement a distributed business transaction, the data associated with performance of the distributed business transaction;

analyzing, by the collection server, the received data to detect performance issues for the distributed business transaction;

reporting the detected performance issues including displaying the detected performance issues in a list and a graphical indicator providing a severity level for each performance issue;

receiving, from a remote computer, a selection of one of the displayed performance issues in the list and a request to initiate a virtual collaborative interface for the selected performance issue;

in response to receiving the request, dynamically determining whether a template exists for displaying the virtual collaborative interface specifically for the selected performance issue;

in response to the determining, displaying the virtual collaborative interface using a default template when a template does not exist for the selected performance issue and displaying the virtual collaborative interface using an existing template when a template does exist for the selected performance issue;

pre-loading the default template with one or more widgets or the existing template with one or more widgets previously selected while collaboratively problem solving the same performance issue previously;

populating the pre-loaded one or more widgets in the displayed default template or the existing template with corresponding data from the analyzed data associated with the selected performance issue, the corresponding data populating the pre-loaded one or more widgets associated with the selected performance issue, the data including streaming time series data;

receiving input into the virtual collaborative interface from computers at remote locations to collaboratively modify the default or existing template including adding a new widget, modifying the one or more previously selected widgets, or removing the one or more previously selected widgets from the displayed default template or existing template;

modifying the virtual collaborative interface in response to the input received into the virtual collaborative interface from the computers at remote locations;

dynamically updating the added or modified widgets with corresponding streaming time series data from the analyzed data associated with the selected performance issue based on the addition or modification; and

determining whether to save a configuration of the collaboratively modified default or existing template.

2. The method of claim 1, including providing a chat functionality.

3. The method of claim 1, wherein the widgets include a graph for metrics data and a graph of dynamically streaming time series data.

4. The method of claim 1, including providing note data received from the computers at remote locations, the note data visually configured to represent a status communicated in a note text.

5. The method of claim 3, wherein dynamically updating the added or modified widgets includes scrolling the graph of dynamically streaming time series data along an axis as streaming time series data is received.

6. The method of claim 1, including:

saving the configuration of the widgets so as to automatically pre-load the configuration in response to a future selection of the selected performance issue.

7. A non-transitory computer-readable storage medium having embodied thereon a program, the program being executable by a processor to perform operations for providing a virtual collaboration, the operations including:

receiving, by a collection server, data from agents installed on servers that also include applications that perform a distributed business transaction, the data associated with performance of the distributed business transaction;

analyzing, by the collection server, the received data to detect performance issues for the distributed business transaction;

reporting the detected performance issues including displaying the detected performance issues in a list and a graphical indicator providing a severity level for each performance issue;

receiving, from a remote computer, a selection of one of the displayed performance issues in the list and a request to initiate a virtual collaborative interface for the selected performance issue;

in response to receiving the request, dynamically determining whether a template exists for displaying the virtual collaborative interface specifically for the selected performance issue;

in response to the determining, displaying the virtual collaborative interface using a default template when a template does not exist for the selected performance issue and displaying the virtual collaborative interface using an existing template when a template does exist for the selected performance issue;

pre-loading the default template with one or more widgets or the existing template with one or more widgets previously selected while collaboratively problem solving the same performance issue previously;

populating the pre-loaded one or more widgets in the displayed default template or the existing template with corresponding data from the analyzed data associated with the selected performance issue, the corresponding data populating the pre-loaded one or more widgets associated with the selected performance issue, the data including streaming time series data;

receiving input into the virtual collaborative interface from computers at remote locations to collaboratively modify the default or existing template including adding a new widget, modifying the one or more previously selected widgets, or removing the one or more previously selected widgets from the displayed default template or existing template;

modifying the virtual collaborative interface in response to the input received into the virtual collaborative interface from the computers at remote locations;

dynamically updating the added or modified widgets with corresponding streaming time series data from the analyzed data associated with the selected performance issue based on the addition or modification; and

saving the collaboratively modified default or existing template.

8. The non-transitory computer-readable storage medium of claim 7, wherein the operations include providing a chat functionality.

9. The non-transitory computer-readable storage medium of claim 7, wherein the widgets include a graph for metrics data and a graph of dynamically streaming time series data.

10. The non-transitory computer-readable storage medium of claim 7, including providing note data received from the computers at remote locations, the note data visually configured to represent a status communicated in a note text.

11. The non-transitory computer-readable storage medium of claim 7, wherein dynamically updating the added or modified widgets with corresponding streaming time series data include scrolling a graphical representation of the streaming time series data as received.

12. The non-transitory computer-readable storage medium of claim 7, wherein the operations include:

saving the configuration of the widgets so as to automatically pre-load the configuration in response to a future selection of the selected performance issue.

13. A system for providing a virtual collaboration interface on a machine, comprising:

a processor;

a memory; and

one or more modules stored in the memory and executable by the processor to perform operations including;

receive, by a collection server, data from agents installed on servers that also include applications that perform a distributed business transaction, the data associated with performance of the distributed business transaction;

analyze, by the collection server, the received data to detect performance issues for the distributed business transaction;

report the detected performance issues including displaying the detected performance issues in a list and a graphical indicator providing a severity level for each performance issue;

receive, from a remote computer, a selection of one of the displayed performance issues in the list and a request to initiate a virtual collaborative interface for the selected performance issue;

in response to receiving the request, dynamically determine whether a template exists for displaying the virtual collaborative interface specifically for the selected performance issue;

in response to the determining, display the virtual collaborative interface using a default template when a template does not exist for the selected performance issue and display the virtual collaborative interface using an existing template when a template does exist for the selected performance issue;

pre-load the default template with one or more widgets or the existing template with one or more widgets previously selected while collaboratively problem solving the same performance issue previously;

populate the pre-loaded one or more widgets in the displayed default template or the existing template with corresponding data from the analyzed data associated with the selected performance issue, the corresponding data populating the pre-loaded one or more widgets associated with the selected performance issue, the data including streaming time series data;

receive input into the virtual collaborative interface from computers at remote locations to collaboratively modify the default or existing template including adding a new widget, modifying the one or more previously selected widgets, or removing the one or more previously selected widgets from the displayed default template or existing template;

modify the virtual collaborative interface in response to the input received into the virtual collaborative interface from the computers at remote locations;

dynamically update the added or modified widgets with corresponding streaming time series data from the analyzed data associated with the selected performance issue based on the addition or modification; and

save the collaboratively modified default or existing template.

14. The system of claim 13, wherein the one or more modules are executable to provide a chat functionality.

15. The system of claim 13, wherein the widgets include a graph for metrics data and a graph of dynamically streaming time series data.

16. The system of claim 13, wherein the one or more modules are executable to provide note data received from the computers at remote locations, the note data visually configured to represent a status communicated in a note text.

17. The system of claim 13, wherein the one or more modules are executable to dynamically update the added or modified widgets with corresponding streaming time series data by scrolling a graphical representation of the streaming time series data as received.

18. The system of claim 13, wherein the one or more modules are executable to save the configuration of the widgets so as to automatically pre-load the configuration in response to a future selection of the selected performance issue.