Expertise services platform
First Claim
Patent Images
1. A computer-implemented method comprising:
- receiving, by a computer, a request to generate an aggregate profile for a business department;
accessing, by the computer, a plurality of profiles in a machine-readable data storage medium in response to the request;
determining, by the computer, that one or more terms from text of the plurality of profiles do not correspond to a recognizable format that is recognizable by the computer, wherein the one or more terms from the text are associated with a separate entity of a plurality of entities;
converting, by the computer, the one or more terms to a format that is recognizable by the computer;
extracting, by the computer, the one or more converted terms from the text, wherein each profile of the plurality of profiles includes the one or more converted terms extracted from the text associated with the separate entity of the plurality of entities;
identifying, by the computer, a group of said profiles that all belong to the business department by examining an appropriate field of account property information associated with each of said profiles;
determining, by the computer, that the identified group has at least a predetermined minimum number of profiles that belong to the business department;
generating, by the computer, an aggregate profile to represent the identified group having at least a predetermined minimum number of profiles that belong to the business department, wherein the aggregate profile has a substantially same format as the profiles so that the aggregate profile includes one or more term sets each of which is a collection of terms extracted from text associated with the entities the aggregate profile represents, and wherein the term sets are groupings of related terms; and
creating, by the computer, a summary of an expertise represented by the aggregate profile, wherein the summary is created by dynamically clustering together terms of the aggregate profile'"'"'s one or more term sets that relate to the expertise.
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Accused Products
Abstract
A method and system for knowledge management are disclosed. A plurality of profiles of entities are identified wherein the profiles comprise a shared characteristic. The contents of the plurality of profiles are added to a generated aggregate profile.
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Citations
37 Claims
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1. A computer-implemented method comprising:
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receiving, by a computer, a request to generate an aggregate profile for a business department; accessing, by the computer, a plurality of profiles in a machine-readable data storage medium in response to the request; determining, by the computer, that one or more terms from text of the plurality of profiles do not correspond to a recognizable format that is recognizable by the computer, wherein the one or more terms from the text are associated with a separate entity of a plurality of entities; converting, by the computer, the one or more terms to a format that is recognizable by the computer; extracting, by the computer, the one or more converted terms from the text, wherein each profile of the plurality of profiles includes the one or more converted terms extracted from the text associated with the separate entity of the plurality of entities; identifying, by the computer, a group of said profiles that all belong to the business department by examining an appropriate field of account property information associated with each of said profiles; determining, by the computer, that the identified group has at least a predetermined minimum number of profiles that belong to the business department; generating, by the computer, an aggregate profile to represent the identified group having at least a predetermined minimum number of profiles that belong to the business department, wherein the aggregate profile has a substantially same format as the profiles so that the aggregate profile includes one or more term sets each of which is a collection of terms extracted from text associated with the entities the aggregate profile represents, and wherein the term sets are groupings of related terms; and creating, by the computer, a summary of an expertise represented by the aggregate profile, wherein the summary is created by dynamically clustering together terms of the aggregate profile'"'"'s one or more term sets that relate to the expertise. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A computer-implemented method comprising:
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integrating, by a computer, an expertise services platform into a system environment for generating profiles for accounts in the system environment; and providing, by the computer, the system environment with a set of application program interface routines for invoking profiling features of the expertise services platform, wherein the expertise services platform is configured to perform; receiving, by the computer, a request to generate an aggregate profile for a business department; accessing, by the computer, a plurality of profiles in a machine-readable data storage medium in response to the request; determining, by the computer, that one or more terms from text of the plurality of profiles do not correspond to a recognizable format that is recognizable by the computer, wherein the one or more terms from the text are associated with a separate entity of a plurality of entities; converting, by the computer, the one or more terms to a format that is recognizable by the computer; extracting, by the computer, the one or more converted terms from the text, wherein each profile of the plurality of profiles includes the one or more converted terms extracted from the text associated with the separate entity of the plurality of entities; identifying a group of said profiles that all belong to a business department by examining an appropriate field of account property information associated with each of said profiles; determining, by the computer, that the identified group has at least a predetermined minimum number of profiles that belong to the business department; generating, by the computer, an aggregate profile to represent the identified group having at least a predetermined minimum number of profiles that belong to the business department, wherein the aggregate profile has a substantially same format as the profiles so that the aggregate profile includes one or more term sets each of which is a collection of terms extracted from text associated with the entities the aggregate profile represents and wherein the term sets are groupings of related terms; and creating, by the computer, a summary of an expertise represented by the aggregate profile, wherein the summary is created by dynamically clustering together terms of the aggregate profile'"'"'s one or more term sets that relate to the expertise. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A processing system comprising:
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a processor; and a storage medium having stored therein instructions which, when executed by the processor, cause the processing system to perform operations comprising; integrating an expertise services platform into a system environment for generating profiles for accounts in the system environment; and providing the system environment with a set of application program interface routines for invoking profiling features of the expertise services platform, wherein the expertise services platform is configured to perform; receiving a request to generate an aggregate profile for a business department; accessing a plurality of profiles in a machine-readable data storage medium in response to the request; determining that one or more terms from text of the plurality of profiles do not correspond to a recognizable format that is recognizable by the processor, wherein the one or more terms from the text are associated with a separate entity of a plurality of entities; converting the one or more terms to a format that is recognizable by the processor; extracting the one or more converted terms from the text, wherein each profile of the plurality of profiles includes the one or more converted terms extracted from the text associated with the separate entity of the plurality of entities; identifying a group of said profiles that all belong to a business department by examining an appropriate field of account property information associated with each of said profiles; determining that the identified group has at least a predetermined minimum number of profiles that belong to the business department; generating an aggregate profile to represent the identified group having at least a predetermined minimum number of profiles that belong to the business department, wherein the aggregate profile has a substantially same format as the profiles so that the aggregate profile includes one or more term sets each of which is a collection of terms extracted from text associated with the entities the aggregate profile represents and wherein the term sets are groupings of related terms; and creating a summary of an expertise represented by the aggregate profile, wherein the summary is created by dynamically clustering together terms of the aggregate profile'"'"'s one or more term sets that relate to the expertise. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33)
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34. A processing system comprising:
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a processor; and a storage medium having stored therein instructions which, when executed by the processor, cause the processing system to perform a process comprising; receiving a request to generate an aggregate profile for a business department; accessing a plurality of profiles in a machine-readable data storage medium in response to the request; determining that one or more terms from text of the plurality of profiles do not correspond to a recognizable format that is recognizable by the processor, wherein the one or more terms from the text are associated with a separate entity of a plurality of entities; converting the one or more terms to a format that is recognizable by the processor; extracting the one or more converted terms from the text, wherein each profile of the plurality of profiles includes the one or more converted terms extracted from the text associated with the separate entity of the plurality of entities; identifying a group of said profiles that all belong to a business department by examining an appropriate field of account property information associated with each of said profiles; determining that the identified group has at least a predetermined minimum number of profiles that belong to the business department; generating an aggregate profile to represent the identified group having at least a predetermined minimum number of profiles that belong to the business department, wherein the aggregate profile has a substantially same format as the profiles so that the aggregate profile includes one or more term sets each of which is a collection of terms extracted from text associated with the entities the aggregate profile represents and wherein the term sets are groupings of related terms; and creating a summary of an expertise represented by the aggregate profile, wherein the summary is created by dynamically clustering together terms of the aggregate profile'"'"'s one or more term sets that relate to the expertise. - View Dependent Claims (35, 36, 37)
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Specification