Systems and techniques for producing spoken voice prompts
First Claim
1. A method of producing spoken voice prompts for telephony-based informational interaction, the method comprising:
- for one or more voice prompts, determining words that receive an optimized speech parameter, based on context and/or meaning of the text of the one or more voice prompts in a context of a dialog with a listener;
recording the one or more voice prompts, and thereby producing one or more spoken voice prompts;
conveying the one or more spoken voice prompts to a listener over a telephone system; and
conducting a telephony-based informational call with the target person.
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Accused Products
Abstract
Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.
24 Citations
19 Claims
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1. A method of producing spoken voice prompts for telephony-based informational interaction, the method comprising:
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for one or more voice prompts, determining words that receive an optimized speech parameter, based on context and/or meaning of the text of the one or more voice prompts in a context of a dialog with a listener; recording the one or more voice prompts, and thereby producing one or more spoken voice prompts; conveying the one or more spoken voice prompts to a listener over a telephone system; and conducting a telephony-based informational call with the target person. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A system for directing optimized voice prompts to a telephone during the course of an outbound telephone call, the system comprising:
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a recording system configured and arranged to record one or more spoken voice prompts that have one or more optimized speech parameters that are optimized based on a context of a dialog with a listener; an automated calling system configured and arranged to place an automated outbound telephone call including the one or more spoken voice prompts to a target person at called party telephone, and thereby conduct a telephony-based informational call with the target person; an automated speech recognition system configured and arranged to process auditory responses of the target person as made in response to the one or more voice prompts.
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Specification