Business networking information feed alerts

• US 9,807,187 B2
• Filed: 08/26/2016
• Issued: 10/31/2017
• Est. Priority Date: 09/23/2010
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Herman, Bradley
• Primary Examiner(s): Huq, Farzana
• Application Number:
  US15/248,311
• Publication Number:
  US 20160366236A1
• Time in Patent Office: 431 Days
• Field of Search: 709203, 709206, 709217-219, 709224, 709228, 709238, 705 27, 705319
• CPC Class Codes: G06F 16/24568 Data stream processing; Continuous queries
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: H04L 63/029 Firewall traversal, e.g. tunnelling or, creating pinholes
• CPC Class Codes: H04L 65/612 for unicast
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 69/16 Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]

Abstract

Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer products for providing information external to an organization in an information feed. A message may be received from an information service provider in accordance with a previously defined request. The defined request may include one or more parameters specifying requested data. The message may include data provided in accordance with the one or more parameters. The data in the message may be processed to create a data object. The data object may include at least a portion of the data provided in accordance with the one or more parameters. The data object may be stored in a database. The data object may then be provided for display on a display device in an information feed associated with the record.

Claims

1. A system comprising:

a database system implemented using a server system comprising one or more hardware processors and a memory, the database system configurable to cause;

maintaining, in one or more databases of the database system, records storing data pertaining to business operations of an enterprise;

obtaining news content published online by a news organization independent of the enterprise, the obtaining of the news content comprising parsing unparsed news data, the news content having been received by one or more servers associated with the database system responsive to a request for news based on one or more parameters configured by a user of a social networking system associated with the database system, the one or more user-configured parameters identifying at least the news organization;

analyzing the news content according to the one or more user-configured parameters to obtain one or more news articles;

creating or updating, in one or more databases of the database system, one or more data objects to identify the one or more news articles in association with at least the news organization, the one or more news articles being further identifiable in association with one or more of the records using one or more data objects;

generating one or more feed items identifying the one or more news articles; and

sharing the one or more feed items in a feed of the social networking system, the feed configured for at least receiving and sharing user commentary from users of the social networking system in relation to the one or more news articles, the feed further configured for display in a user interface on a display of a user device.

2. The system recited in claim 1, wherein the news data comprises fields defining the one or more news articles, the fields comprising two or more of:

a publisher, a uniform resource identifier (URI), an author, a publication date, a publication time, a title, a rating, a location or a language.

3. The system recited in claim 1, wherein the feed is associated with a designated user.

4. The system recited in claim 3, wherein the designated user is a follower of an entity associated with the enterprise, the entity being one of:

a user, a record, or a customer relationship management (CRM) object.

5. The system recited in claim 1, wherein the feed is associated with one or more of:

the enterprise, a department of the enterprise, a group of users of the enterprise, a CRM object of the enterprise, a product of the enterprise, or a service of the enterprise.

6. The system recited in claim 1, wherein the user commentary comprises one or more of:

a post, a comment, or a ranking indicating importance.

7. The system recited in claim 1, wherein the one or more user-configured parameters identify one or more of:

a provider of messages, an information source, a frequency of message sending from a provider, a volume of messages from a provider, a search term, a recipient of data objects, or a group of recipients of data objects.

8. A method comprising:

maintaining, in one or more databases of a database system, records storing data pertaining to business operations of an enterprise;

obtaining news content published online by a news organization independent of the enterprise, the obtaining of the news content comprising parsing unparsed news data, the news content having been received by one or more servers associated with the database system responsive to a request for news based on one or more parameters configured by a user of a social networking system associated with the database system, the one or more user-configured parameters identifying at least the news organization;

analyzing the news content according to the one or more user-configured parameters to obtain one or more news articles;

creating or updating, in one or more databases of the database system, one or more data objects to identify the one or more news articles in association with at least the news organization, the one or more news articles being further identifiable in association with one or more of the records using one or more data objects;

generating one or more feed items identifying the one or more news articles; and

sharing the one or more feed items in a feed of the social networking system, the feed configured for at least receiving and sharing user commentary from users of the social networking system in relation to the one or more news articles, the feed further configured for display in a user interface on a display of a user device.

9. The method recited in claim 8, wherein the news data comprises fields defining the one or more news articles, the fields comprising two or more of:

a publisher, a uniform resource identifier (URI), an author, a publication date, a publication time, a title, a rating, a location or a language.

10. The method recited in claim 8, wherein the feed is associated with a designated user.

11. The method recited in claim 10, wherein the designated user is a follower of an entity associated with the enterprise, the entity being one of:

a user, a record, or a customer relationship management (CRM) object.

12. The method recited in claim 8, wherein the feed is associated with one or more of:

the enterprise, a department of the enterprise, a group of users of the enterprise, a CRM object of the enterprise, a product of the enterprise, or a service of the enterprise.

13. A computer program product comprising a non-transitory computer-readable medium storing program code to be executed by one or more processors, the program code comprising instructions configurable to cause:

maintaining, in one or more databases of a database system, records storing data pertaining to business operations of an enterprise;

obtaining news content published online by a news organization independent of the enterprise, the obtaining of the news content comprising parsing unparsed news data, the news content having been received by one or more servers associated with the database system responsive to a request for news based on one or more parameters configured by a user of a social networking system associated with the database system, the one or more user-configured parameters identifying at least the news organization;

analyzing the news content according to the one or more user-configured parameters to obtain one or more news articles;

creating or updating, in one or more databases of the database system, one or more data objects to identify the one or more news articles in association with at least the news organization, the one or more news articles being further identifiable in association with one or more of the records using one or more data objects;

generating one or more feed items identifying the one or more news articles; and

sharing the one or more feed items in a feed of the social networking system, the feed configured for at least receiving and sharing user commentary from users of the social networking system in relation to the one or more news articles, the feed further configured for display in a user interface on a display of a user device.

14. The computer program product recited in claim 13, wherein the news data comprises fields defining the one or more news articles, the fields comprising two or more of:

a publisher, a uniform resource identifier (URI), an author, a publication date, a publication time, a title, a rating, a location or a language.

15. The computer program product recited in claim 13, wherein the feed is associated with a designated user.

16. The computer program product recited in claim 15, wherein the designated user is a follower of an entity associated with the organization enterprise, the entity being one of:

a user, a record, or a customer relationship management (CRM) object.

17. The computer program product recited in claim 13, wherein the feed is associated with one or more of:

the enterprise, a department of the organization enterprise, a group of users of the enterprise, a CRM object of the organization enterprise, a product of the enterprise, or a service of the enterprise.