Toll-free telecommunications management platform

• US 9,807,251 B2
• Filed: 12/08/2016
• Issued: 10/31/2017
• Est. Priority Date: 11/01/2014
• Status: Active Grant

• Current Assignee: Somos, Inc. (Lumen Technologies, Inc.)
• Original Assignee: Somons Incorporated
• Inventors: Sharma, Sriram, Carter, William, Kimmel, Michael
• Primary Examiner(s): ADDY, THJUAN KNOWLIN
• Application Number:
  US15/373,387
• Publication Number:
  US 20170094066A1
• Time in Patent Office: 327 Days
• Field of Search: 37926502, 37922001, 37920101, 37922102, 37922101, 379272, 379273, 379219
• CPC Class Codes: H04M 15/59 based on real time
• CPC Class Codes: H04M 15/83 Notification aspects
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/251 where a voice mode or a visual mode can be used interchangeably
• CPC Class Codes: H04M 2203/258 Service state indications
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/5232 Call distribution algorithms

Abstract

Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.

Claims

1. A method of pre-populating a call routing template based on natural language inputs comprising:

associating a natural language element with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a toll-free telecommunications number;

storing the association;

receiving a natural language input from a user, wherein the natural language input includes the natural language element;

selecting the telecommunications routing code based at least in part on the stored association;

populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree;

storing the populated call routing decision tree as a call routing template that may be identified and presented to a user interface based at least in part on the natural language input.

2. The method of claim 1, wherein the natural language input is a text element.

3. The method of claim 2, wherein the text element is a scanned text element.

4. The method of claim 1, wherein the natural language input is a voice element.

5. The method of claim 4, wherein the voice element is obtained by voice recognition software.

6. The method of claim 1, wherein the decision tree logic determines the call path taken by an incoming toll-free call to a termination number.

7. The method of claim 1, wherein the decision tree logic determines the call path taken by an incoming toll-free call based at least in part on the time of day the incoming call is received.

8. The method of claim 1, wherein the decision tree logic determines the call path taken by an incoming toll-free call based at least in part on the geographic location of the device from which the incoming call is received.

9. The method of claim 1, wherein the decision tree logic determines the call path taken by an incoming toll-free call within a telecommunications system.

10. A system for creating a call routing decision tree, the system comprising:

a user device of a user configured to;

receive a natural language input from a user;

select a stored call routing template, wherein the selection is based at least in part on a stored association of the call routing template and a natural language element that is included in the natural language input;

present the stored call routing template to the user within a graphic user interface;

receive a command from the user, through the graphic user interface, to associate the selected call routing template with a toll-free telecommunications number indicated by the user; and

store the association between the call routing template and the toll-free telecommunications number.

11. The system of claim 10, wherein the command from the user is a text-based command.

12. The system of claim 11, wherein the text-based command is selected from a menu that is presented to the user in the graphic user interface.

13. The system of claim 10, wherein the command from the user is a voice command.

14. A user device for presenting data to a user in real time regarding changes in metadata associated with a toll-free telecommunications number, the user device configured to:

receive an indication of a change in status of a toll-free communications number, wherein the telecommunications number is associated with a responsible organization that processes toll-free telecommunications;

update a metadatum associated with the toll-free communications number based at least in part on the change in status;

store the metadatum;

receive a status request from a user relating to the responsible organization;

present the user with a graphic representation of the telecommunications number'"'"'s status.

15. The user device of claim 14, wherein the presentation includes presenting a status for a plurality of telecommunication numbers associated with the responsible organization, wherein the status presented is based on real time status changes occurring over a toll-free telecommunications network.

16. The user device of claim 14, wherein the status indicates availability of the toll-free telecommunications number for purchase.

17. The user device of claim 14, wherein the status indicates that the toll-free telecommunications number has been reserved.

18. The user device of claim 14, wherein the status indicates historical usage information relating to the toll-free telecommunications number.

19. The user device of claim 14, wherein the status indicates a billing action required for the toll-free telecommunications number.

20. A method of toll-free telecommunications data visualization comprising:

presenting a data visualization dashboard to a mobile application on a client device, wherein the presentation includes a selectable listing of toll-free telecommunications data parameters;

receiving a selection from the client device of the toll-free telecommunications data parameters to analyze and at least one type of data analysis to perform;

retrieving, in substantially real time, data relating to the selected toll-free telecommunications data parameters;

analyzing the data according to the at least one type of data analysis; and

presenting to the mobile application a summary of an analytic result.