Vehicle servicing system
First Claim
1. A computer-implemented method of addressing a user-reported vehicle condition, the method comprising:
- receiving, by one or more computing devices, a service request for a vehicle service for a user, wherein the service request is indicative of a location;
sending, by the one or more computing devices that are remote from an autonomous vehicle, one or more first control signals to the autonomous vehicle that is configured to provide the vehicle service, wherein one or more of the first control signals indicate that the autonomous vehicle is to travel to the location;
receiving, by the one or more computing devices from a user device, a communication indicative of an existence of a condition associated with the autonomous vehicle that reduces a suitability of the autonomous vehicle to provide the vehicle service, wherein the condition is identified by the user;
determining, by the one or more computing devices, one or more actions to be performed by the autonomous vehicle based, at least in part, on the existence of the condition associated with the autonomous vehicle;
sending, by the one or more computing devices, one or more second control signals to the autonomous vehicle to perform one or more of the actions that comprise the autonomous vehicle travelling to receive maintenance associated with the condition; and
sending, by the one or more computing devices, one or more third control signals to another autonomous vehicle that is configured to provide the vehicle service, wherein one or more of the third control signals indicate that the other autonomous vehicle is to travel to the location.
2 Assignments
0 Petitions
Accused Products
Abstract
Systems and methods for addressing a user-reported vehicle condition are provided. In one example embodiment, a method includes receiving a service request for a vehicle service for a user. The service request is indicative of a location associated with the user. The method includes sending first control signal(s) to an autonomous vehicle that is configured to provide the vehicle service. The first control signal(s) indicate that the autonomous vehicle is to travel to the location associated with the user. The method includes receiving a communication indicative of an existence of a condition that reduces a suitability of the autonomous vehicle to provide the vehicle service. The condition is identified by the user. The method includes determining action(s) to be performed by the autonomous vehicle based, at least in part, on the existence of the condition. The method includes sending second control signal(s) to the autonomous vehicle to perform the action(s).
105 Citations
20 Claims
-
1. A computer-implemented method of addressing a user-reported vehicle condition, the method comprising:
-
receiving, by one or more computing devices, a service request for a vehicle service for a user, wherein the service request is indicative of a location; sending, by the one or more computing devices that are remote from an autonomous vehicle, one or more first control signals to the autonomous vehicle that is configured to provide the vehicle service, wherein one or more of the first control signals indicate that the autonomous vehicle is to travel to the location; receiving, by the one or more computing devices from a user device, a communication indicative of an existence of a condition associated with the autonomous vehicle that reduces a suitability of the autonomous vehicle to provide the vehicle service, wherein the condition is identified by the user; determining, by the one or more computing devices, one or more actions to be performed by the autonomous vehicle based, at least in part, on the existence of the condition associated with the autonomous vehicle; sending, by the one or more computing devices, one or more second control signals to the autonomous vehicle to perform one or more of the actions that comprise the autonomous vehicle travelling to receive maintenance associated with the condition; and sending, by the one or more computing devices, one or more third control signals to another autonomous vehicle that is configured to provide the vehicle service, wherein one or more of the third control signals indicate that the other autonomous vehicle is to travel to the location. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A system for addressing a user-reported vehicle condition, the system comprising:
-
one or more processors that are remote from an autonomous vehicle; and one or more memory devices, the one or more memory devices storing instructions that when executed by the one or more processors cause the one or more processors to perform operations, the operations comprising; receiving a service request for a vehicle service, wherein the service request is indicative of a location; identifying the autonomous vehicle to provide the vehicle service; sending one or more first control signals to the autonomous vehicle indicating that the autonomous vehicle is to travel to the location; receiving, from a user device, a communication indicative of an existence of a condition associated with the autonomous vehicle, wherein the condition reduces a suitability of the autonomous vehicle to provide the vehicle service, and wherein the condition is identified by a user; determining one or more actions to be performed by the autonomous vehicle based, at least in part, on the existence of the condition associated with the autonomous vehicle; sending one or more second control signals to the autonomous vehicle to perform one or more of the actions that comprise the autonomous vehicle travelling to receive maintenance associated with the condition; and sending one or more third control signals to another autonomous vehicle that is configured to provide the vehicle service, wherein one or more of the third control signals indicate that the other autonomous vehicle is to travel to the location. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
-
-
16. One or more tangible, non-transitory computer-readable media storing computer-readable instructions that when executed by one or more processors that are remote from an autonomous vehicle cause the one or more processors to perform operations, the operations comprising:
-
receiving a service request for a vehicle service for a user; identifying the autonomous vehicle to provide the vehicle service to the user, wherein the autonomous vehicle is included in a fleet of vehicles of a service provider; receiving, from a user device, a communication indicative of an existence of an adverse condition associated with the autonomous vehicle, wherein the condition is identified by the user; determining one or more actions to be performed by the autonomous vehicle based, at least in part, on the existence of the adverse condition associated with the autonomous vehicle; sending one or more control signals to the autonomous vehicle to perform one or more of the actions that comprise the autonomous vehicle travelling to receive maintenance associated with the condition; and sending one or more other control signals to another autonomous vehicle that is configured to provide the vehicle service, wherein one or more of the third control signals indicate that the other autonomous vehicle is to provide the vehicle service to the user. - View Dependent Claims (17, 18, 19)
-
-
20. A computer-implemented method of addressing a user-reported vehicle condition, the method comprising:
-
receiving, by one or more computing devices, a service request for a vehicle service for a user, wherein the service request is indicative of a location; sending, by the one or more computing devices that are remote from an autonomous vehicle, one or more first control signals to the autonomous vehicle that is configured to provide the vehicle service, wherein one or more of the first control signals indicate that the autonomous vehicle is to travel to the location; receiving, by the one or more computing devices from a user device, a communication indicative of an existence of a condition associated with the autonomous vehicle that reduces a suitability of the autonomous vehicle to provide the vehicle service, wherein the condition is identified by the user; determining, by the one or more computing devices, one or more actions to be performed by the autonomous vehicle based, at least in part, on the existence of the condition associated with the autonomous vehicle; sending, by the one or more computing devices, one or more second control signals to the autonomous vehicle to perform one or more of the actions that comprise the autonomous vehicle travelling to receive maintenance associated with the condition; and confirming, by the one or more computing devices, the existence of the condition, wherein the user device is a mobile user device of the user, and wherein confirming, by the one or more computing devices, the existence of the condition comprises receiving, by the one or more computing devices, image data indicative of the condition from the user device; and confirming, by the one or more computing devices, the existence of the condition based, at least in part, on the image data indicative of the condition.
-
Specification