×

Method and system for sensitive data abstraction

  • US 9,819,655 B1
  • Filed: 03/20/2017
  • Issued: 11/14/2017
  • Est. Priority Date: 04/08/2015
  • Status: Active Grant
First Claim
Patent Images

1. An automated computer implemented system for transmitting sensitive data in a contact center environment, wherein the system comprising:

  • a transient datastore containing data, for each customer, defining a customer'"'"'s profile including historical interactions with a host entity and account information, the customer profile containing sensitive and non-sensitive data;

    a computer processor, coupled to the computer store and programmed to;

    receive from a remote customer, an electronic request to interact with for an agent during a current contact;

    generate, using a computer processor, an electronic transient key associated with a subset of data for the remote customer;

    transmit, using a computer processor, the electronic transient key and non-sensitive data to the agent in the contact center environment;

    receive a request comprising the electronic transient key and a requester identifier from a requesting component of the system,identify a corresponding subset of data responsive to the electronic transient key and the requester identifier;

    determine whether the corresponding subset of data comprises sensitive data;

    transmit the corresponding subset of data to the requesting component; and

    automatically remove the electronic transient key from the transient datastore.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×