System for processing data using different processing channels based on source error probability

• US 9,823,958 B2
• Filed: 02/08/2016
• Issued: 11/21/2017
• Est. Priority Date: 02/08/2016
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Dryer, Eric, Cassell, Erin, Gunsolley, Shawn Cart
• Primary Examiner(s): BUTLER, SARAI E
• Application Number:
  US15/018,296
• Publication Number:
  US 20170228272A1
• Time in Patent Office: 652 Days
• Field of Search: 714 473, 714 42
• CPC Class Codes: G06F 11/0721 within a central processing unit [CPU]
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06N 7/01 Probabilistic graphical models, e.g. probabilistic networks
• CPC Class Codes: G06Q 20/042 characterized in that the payment protocol involves at least one cheque
• CPC Class Codes: G06Q 20/0425 the cheque being electronic only

Abstract

Systems, computer program products, and methods are described herein for routing data processing among different processing channels based on source-error probabilities. The present invention is configured to receive a data processing job comprising at least one data processing item; determine a first source of the at least one data processing item; determine a source error probability associated with the first source; and based on the determined source error probability, route the data processing item for data processing to an automated data processing network or a manual data processing network.

Claims

1. A data processing system for routing data processing among different processing channels based on source-error probabilities, the data processing system comprising:

a memory device with computer-readable program code stored thereon;

a communication device;

a processing device operatively coupled to the memory device and the communication device, wherein the processing device is configured to execute the computer-readable program code to;

receive a data processing job comprising at least one data processing item;

determine a first source of the at least one data processing item;

determine a source error probability associated with the first source of the at least one data processing item; and

based on the determined source error probability, route the at least one data processing item for data processing to an automated data processing network or a manual data processing network.

2. The data processing system of claim 1, wherein the processing device is further configured to execute computer-readable code to:

determine a second source of information associated with the at least one data processing item;

determine a source error probability associated with the second source of information; and

based on the determined source error probabilities associated with both the first source of the at least one data processing item and/or the second source of information, route or re-route the at least one data processing item for data processing.

3. The data processing system of claim 2, wherein the processing device is further configured to execute computer-readable code to:

determine a third source of information associated with the at least one data processing item;

determine a source error probability associated with the third source of information; and

based on the determined source error probabilities associated with the first source of the at least one data processing item, the second source of information and/or the third source of information, route or re-route the at least one data processing item for data processing.

4. The data processing system of claim 2, wherein the processing device is further configured to execute computer-readable code to:

route the at least one data processing item to an automated data processing network; and

in response, determine the second source of information.

5. The data processing system of claim 4, wherein the processing device is further configured to execute computer-readable code to:

based on the source error probability of the second source of information, re-route the at least one data processing item to a manual data processing network.

6. The data processing system of claim 4, wherein the processing device is further configured to execute computer-readable code to:

based on the source error probability of the second source of information, re-route the at least one data processing item to a second automatic data processing network;

determine a third source of the at least one data processing item;

determine a source error probability associated with the third source of the at least one data processing item; and

based on the determined source error probabilities associated with the third source of the at least one data processing item, route or re-route the at least one data processing item to a manual data processing network.

7. The data processing system of claim 3, wherein the processing device is further configured to execute computer-readable code to:

combine the source error probabilities associated with each of the first source of the at least one data processing item, the second source of information and the third source of information;

compare the combined source error probabilities to a predetermined threshold; and

in response, route the at least one data processing item.

8. The data processing system of claim 3, wherein the second source of information comprises financial institution backend information and the third source of information comprises customer information.

9. The data processing system of claim 1, wherein the processing device is further configured to execute computer-readable code to:

determine a type associated with the first source of the at least one data processing item;

based on the type of the first source of the at least one data processing item, determine a level of scrutiny for considering data processing items sourced from the first source of the at least one data processing item; and

based on the determined level of scrutiny, route the at least one data processing item.

10. The data processing system of claim 9, wherein the processing device is further configured to execute computer-readable code to:

determine at least one second source of information associated with the at least one data processing item;

compare first information sourced from the first source of the at least one data processing item with second information sourced from the at least one second source of information; and

in response, adjust the level of scrutiny lower if the first information and the second information are the same and higher if the first information and the second information are different.

11. The data processing system of claim 10, wherein the at least one second source of information comprises a financial institution backend system and/or a customer information system.

12. A computer program product for routing data processing among different processing channels based on source-error probabilities, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion configured for receiving a data processing job comprising at least one data processing item;

an executable portion configured for determining a first source of the at least one data processing item;

an executable portion configured for determining a source error probability associated with the first source of the at least one data processing item; and

based on the determined source error probability, an executable portion configured for routing the at least one data processing item for data processing to an automated data processing network or a manual data processing network.

13. The computer program product of claim 12, further comprising computer-readable program code to:

determine a second source of information associated with the at least one data processing item;

determine a source error probability associated with the second source of information; and

based on the determined source error probabilities associated with both the first source of the at least one data processing item and/or the second source of information, route or re-route the at least one data processing item for data processing.

14. The computer program product of claim 13, further comprising computer-readable program code to:

determine a third source of information associated with the at least one data processing item;

determine a source error probability associated with the third source of information; and

based on the determined source error probabilities associated with the first source of the at least one data processing item, the second source of information and/or the third source of information, route or re-route the at least one data processing item for data processing.

15. The computer program product of claim 13, further comprising computer-readable program code to:

route the at least one data processing item to an automated data processing network; and

in response, determine the second source of information.

16. The computer program product of claim 15, further comprising computer-readable program code to:

based on the source error probability of the second source of information, re-route the at least one data processing item to a manual data processing network.

17. The computer program product of claim 15, further comprising computer-readable program code to:

based on the source error probability of the second source of information, re-route the at least one data processing item to a second automatic data processing network;

determine a third source of the at least one data processing item;

determine a source error probability associated with the third source of the at least one data processing item; and

based on the determined source error probabilities associated with the third source of the at least one data processing item, route or re-route the at least one data processing item to a manual data processing network.

18. The computer program product of claim 14, further comprising computer-readable program code to:

combine the source error probabilities associated with each of the first source of the at least one data processing item, the second source of information and the third source of information;

compare the combined source error probabilities to a predetermined threshold; and

in response, route the at least one data processing item.

19. The computer program product of claim 14, wherein the second source of information comprises financial institution backend information and the third source of information comprises customer information.

20. A computer-implemented method for routing data processing among different processing channels based on source-error probabilities, the method comprising:

receiving, using a computing device processor, a data processing job comprising at least one data processing item;

determining, using a computing device processor, a first source of the at least one data processing item;

determining, using a computing device processor, a source error probability associated with the first source of the at least one data processing item; and

based on the determined source error probability, routing, using a computing device processor, the at least one data processing item for data processing to an automated data processing network or a manual data processing network.