Expert availability identification

• US 9,825,888 B2
• Filed: 08/30/2013
• Issued: 11/21/2017
• Est. Priority Date: 12/07/2012
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bank, Judith H., Harpur, Liam, Lyle, Ruthie D., O'Sullivan, Patrick J., Sun, Lin
• Primary Examiner(s): Nguyen, Tammy
• Application Number:
  US14/014,612
• Publication Number:
  US 20140164537A1
• Time in Patent Office: 1,544 Days
• Field of Search: 709220, 455466, 704 10, 704 8, 717146
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

A method, computer program product, and system for identifying experts is described. An indication of a subject matter area associated with a user is received. A list of experts regarding the subject matter area is determined based upon, at least in part, identifying one or more members included in one or more contact rosters associated with the user. A set of experts, included in the list of experts, that are available for instant messaging communication, is identified. A portion of the list of experts is provided to the user in the context of an instant messaging application associated with the user.

Claims

1. A computer-implemented method comprising:

receiving, by one or more computing devices, an indication of a subject matter area associated with a request for assistance by a user;

determining, by the one or more computing devices, a list of experts regarding the subject matter area based upon, at least in part, identifying one or more experts included in one or more contact rosters associated with the user, wherein the list of experts includes a list of individuals specializing in the subject matter area;

identifying, by the one or more computing devices, a set of experts, included in the list of experts, that are available for instant messaging communication; and

providing, by the one or more computing devices, a portion of the list of experts to the user in the context of an instant messaging application associated with the user, wherein determining the list of experts is based upon, at least in part, a semantic analysis of one or more previous interactions between the user and one or more potential members of the list of experts regarding the subject matter area, wherein the semantic analysis of the one or more previous interactions between the user and the one or more potential members of the list of experts includes the semantic analysis of at least one of a previous instant messaging communication between the user and the one or more potential members of the list of experts identifying the subject matter area, and a previous email between the user and the one or more potential members of the list of experts identifying the subject matter area.

2. The computer-implemented method of claim 1 wherein the one or more contact rosters associated with the user collectively span multiple instant messaging communities.

3. The computer-implemented method of claim 1 wherein providing the list of experts to the user includes providing one or more representations of the relative expertise of one or more experts included in the list of experts.

4. The computer-implemented method of claim 1 wherein the portion of the list provided to the user includes only one or more members of the set of experts that are available for instant messaging communication.

5. The computer-implemented method of claim 1 wherein determining the list of experts is based upon, at least in part, input from the user regarding a scope of search.

6. The computer-implemented method of claim 1 wherein providing the portion of the list to the user includes providing a temporary window associated with the instant messaging application.

7. The computer-implemented method of claim 1 wherein receiving the indication of the subject matter area is based upon, at least in part, one or more of the user highlighting a selection of text, the user typing a phrase associated with the subject matter area, and the user dragging and dropping content into an input window.

8. A computer-implemented method comprising:

receiving, by one or more computing devices, an indication of a subject matter area associated with a request for assistance by a user;

determining, by the one or more computing devices, a list of experts regarding the subject matter area based upon, at least in part, identifying one or more experts included in one or more contact rosters associated with the user, wherein the one or more contact rosters collectively span multiple instant messaging communities, wherein the list of experts includes a list of individuals specializing in the subject matter area;

identifying, by the one or more computing devices, a set of experts, included in the list of experts, that are available for instant messaging communication; and

providing to the user, by the one or more computing devices, in the context of an instant messaging application associated with the user, the set of experts that are available for instant messaging communication, wherein determining the list of experts is based upon, at least in part, a semantic analysis of one or more previous interactions between the user and one or more potential members of the list of experts regarding the subject matter area, wherein the semantic analysis of the one or more previous interactions between the user and the one or more potential members of the list of experts includes the semantic analysis of at least one of a previous instant messaging communication between the user and the one or more potential members of the list of experts identifying the subject matter area, and a previous email between the user and the one or more potential members of the list of experts identifying the subject matter area.