Gathering information for members of call

• US 9,826,097 B2
• Filed: 05/27/2016
• Issued: 11/21/2017
• Est. Priority Date: 01/09/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Low, Andrew R., Winter, Travis R.
• Primary Examiner(s): MIZRAHI, DIANE D
• Application Number:
  US15/166,828
• Publication Number:
  US 20160277584A1
• Time in Patent Office: 543 Days
• Field of Search: None
• CPC Class Codes: G06F 16/275 Synchronous replication
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: G10L 25/54 for retrieval
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 65/4038 with floor control
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/562 where the conference facilities are distributed
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/1205 where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
• CPC Class Codes: H04W 4/08 User group management
• CPC Class Codes: H04W 84/042 Public Land Mobile systems, e.g. cellular systems

Abstract

Responsive to detecting a call from a first user into a call system, a user identifier associated with the first user by the call and user information associated with the user identifier can be added to respective user information stored in an e-meeting data structure associated with the call. Responsive to determining the call system recognizes the voice of the first user, the first user can be identified based on the voice of the first user. Responsive to determining that the user information associated with the user identifier contains information not related to the identified first user, the information not related to the identified first user can be removed from the e-meeting data structure. An e-meeting for the call can be generated, the e-meeting including as participants the first user and at least a second user.

Claims

1. A method, comprising:

responsive to detecting a call from a first user into a call system, adding a user identifier associated with the first user by the call and user information associated with the user identifier to respective user information stored in an e-meeting data structure associated with the call;

determining whether the call system recognizes a voice of the first user;

responsive to determining the call system recognizes the voice of the first user, identifying the first user based on the voice of the first user;

determining whether the user information associated with the user identifier contains information not related to the identified first user;

responsive to determining that the user information associated with the user identifier contains information not related to the identified first user, removing, using a processor, the information not related to the identified first user from the e-meeting data structure; and

generating an e-meeting for the call, the e-meeting including as participants the first user and at least a second user.

2. The method of claim 1, further comprising:

adding to the e-meeting data structure information associated with the identified first user that is not contained in the user information associated with the user identifier.

3. The method of claim 1, further comprising:

determining whether the call system recognizes a voice of a third user; and

responsive to determining the call system does recognize the voice of the third user, adding information associated with the third user to the e-meeting data structure.

4. The method of claim 1, further comprising:

presenting to at least the second user a view of a dashboard, the dashboard presenting a profile of at least the first user, the profile comprising at least a location of the first user and at least one type of information selected from a group consisting of identified skills of the first user, a latest post made by the first user to a social network site, forum or blog, and a latest blog created or maintained by the first user.

5. The method of claim 4, wherein the dashboard further presents a hierarchy of teams or groups represented by a plurality of users participating in the e-meeting.

6. The method of claim 4, wherein the dashboard further indicates a portion of users participating in the e-meeting who are associated with each of a plurality of groups.

7. The method of claim 6, wherein the dashboard further indicates a portion of users participating in the e-meeting who are associated with each of a plurality of sub groups.

8. A system, comprising:

a processor programmed to initiate executable operations comprising;

responsive to detecting a call from a first user into a call system, adding a user identifier associated with the first user by the call and user information associated with the user identifier to respective user information stored in an e-meeting data structure associated with the call;

determining whether the call system recognizes a voice of the first user;

responsive to determining the call system recognizes the voice of the first user, identifying the first user based on the voice of the first user;

determining whether the user information associated with the user identifier contains information not related to the identified first user;

responsive to determining that the user information associated with the user identifier contains information not related to the identified first user, removing the information not related to the identified first user from the e-meeting data structure; and

generating an e-meeting for the call, the e-meeting including as participants the first user and at least a second user.

9. The system of claim 8, the executable operations further comprising:

adding to the e-meeting data structure information associated with the identified first user that is not contained in the user information associated with the user identifier.

10. The system of claim 8, the executable operations further comprising:

determining whether the call system recognizes a voice of a third user; and

responsive to determining the call system does recognize the voice of the third user, adding information associated with the third user to the e-meeting data structure.

11. The system of claim 8, the executable operations further comprising:

presenting to at least the second user a view of a dashboard, the dashboard presenting a profile of at least the first user, the profile comprising at least a location of the first user and at least one type of information selected from a group consisting of identified skills of the first user, a latest post made by the first user to a social network site, forum or blog, and a latest blog created or maintained by the first user.

12. The system of claim 11, wherein the dashboard further presents a hierarchy of teams or groups represented by a plurality of users participating in the e-meeting.

13. The system of claim 11, wherein the dashboard further indicates a portion of users participating in the e-meeting who are associated with each of a plurality of groups.

14. The system of claim 13, wherein the dashboard further indicates a portion of users participating in the e-meeting who are associated with each of a plurality of sub groups.

15. A computer program product comprising a computer readable storage medium having program code stored thereon, the program code executable by a processor to perform a method comprising:

responsive to detecting a call from a first user into a call system, adding, by the processor, a user identifier associated with the first user by the call and user information associated with the user identifier to respective user information stored in an e-meeting data structure associated with the call;

determining, by the processor, whether the call system recognizes a voice of the first user;

responsive to determining the call system recognizes the voice of the first user, identifying, by the processor, the first user based on the voice of the first user;

determining, by the processor, whether the user information associated with the user identifier contains information not related to the identified first user;

responsive to determining that the user information associated with the user identifier contains information not related to the identified first user, removing, by the processor, the information not related to the identified first user from the e-meeting data structure; and

generating, by the processor, an e-meeting for the call, the e-meeting including as participants the first user and at least a second user.

16. The computer program product of claim 15, the method further comprising:

adding to the e-meeting data structure information associated with the identified first user that is not contained in the user information associated with the user identifier.

17. The computer program product of claim 15, the method further comprising:

determining whether the call system recognizes a voice of a third user; and

responsive to determining the call system does recognize the voice of the third user, adding information associated with the third user to the e-meeting data structure.

18. The computer program product of claim 15, the method further comprising:

presenting to at least the second user a view of a dashboard, the dashboard presenting a profile of at least the first user, the profile comprising at least a location of the first user and at least one type of information selected from a group consisting of identified skills of the first user, a latest post made by the first user to a social network site, forum or blog, and a latest blog created or maintained by the first user.

19. The computer program product of claim 18, wherein the dashboard further presents a hierarchy of teams or groups represented by a plurality of users participating in the e-meeting.

20. The computer program product of claim 18, wherein the dashboard further indicates a portion of users participating in the e-meeting who are associated with each of a plurality of groups.